
Jennifer emailed in the following tip:
Recently, our one-year old KitchenAid mixer stopped working in the middle of making bread. My husband suggested I call the company… I began listing the reasons this probably wouldn’t help.
1) The mixer was over a year old and, therefore, not under the manufacturer’s warranty.
2) the store where we bought it has since gone out of business.
3) I paid much less than normal (about $100 less) for the mixer since the store was liquidating.
4) I didn’t have the receipt.In his usual way, my husband (the more optimistic of the two of us) said it wouldn’t hurt just to call. So I did, and I could not believe what happened.
The KitchenAid representative was so friendly and efficient. When I told her the story, she just suggested I send a bank statement showing the purchase. She said I would hear something in about 2 business days.
I gave it a shot, doubting much more than a coupon, would come from this. Much to my surprise, I received an email from KitchenAid stating that I would receive a brand-new mixer to replace mine in 7-10 days!
What? Who does that? I could not believe the awesome service I received. What a blessing this was!
Our family is currently paying down our debt and no matter how much we love homemade bread, we would not be buying another $300 mixer anytime soon.
I guess I learned two lessons from this…
1) Never hesitate to call or email a company. You have nothing to lose and potentially a lot to gain.
2) Stay positive or at least marry someone who is!






































