Looking for honest Stitch Fix reviews? I’ve used Stitch Fix on and off for almost 10 years now and have a lot of experience with the pros and cons of the service! Read on for my completely honest thoughts about my Stitch Fix experience, whether it’s worth it, and all my best tips & tricks for making it work for you!
Stitch Fix sponsored this post and they recently sent a box to both me and Gretchen on our team. But as always, these are my completely honest thoughts after using the service for nearly a decade! (And if you’re a teacher, scroll to the very bottom of this post for a HOT 20% discount you can get right now!)
For those of you who have been following me for a really long time, you’ll probably remember parts of my Stitch Fix journey throughout the years and how I slowly went from not being impressed with the service to loving it. I figured an updated Stitch Fix review post was long overdue since I’ve been using it on and off for close to 10 years! And I’ve learned a lot in that timeframe as to what works and what doesn’t work when it comes to this service.
For those of you who haven’t been following me for very long or are reading about my Stitch Fix experience for the very first time, you should know that I am always brutally honest with my product reviews. I will never endorse a product that I don’t truly love. I will also never lie about loving a product that I don’t. So if you’re looking for really honest Stitch Fix reviews, this is the one to read!
In this post I’ll cover how Stitch Fix works, how much it costs, the pros & cons of the service, my honest Stitch Fix review, whether it’s worth it, and how to best make Stitch Fix work for you.
What is Stitch Fix?
Stitch Fix has been around long enough now that you’ve most likely at least heard about it in passing. But just in case you’re not familiar with it, I want to first briefly cover what Stitch Fix is and how it works.
Stitch Fix is an online clothing shop designed to provide personal styling services for women at an affordable cost. It was specifically created for women who need to wear nicer clothes for events/work but who don’t want to spend hours and hours combing through clothing stores to put together outfits.
Originally, it was only for women, but they recently opened up a line for men and a line for kids. They carry women’s sizes 0-24W and XS-3X, maternity and petite options, men’s sizes XS-XXL, and kids’ sizes 2T-14.
When you sign up, you’ll receive a box of clothing (called a “Fix”) on your doorstep at the frequency you choose (no subscription required). Each box is custom picked just for you by a Stitch Fix stylist based on your size and style preferences!
How Does Stitch Fix Work?
If you’re interested in getting started with Stitch Fix, here’s how it works…
1. Sign up for a Stitch Fix account. (Are you a teacher? If so, go HERE for your 20% sign-up discount!)
2. Fill out your style profile. You’ll give very specific details on sizes you wear, styles you like, colors you like, types of clothes you like, and what types of clothing you are specifically looking for (more casual, all business, a mix of both, etc.) You can be very detailed in your descriptions and even share a Pinterest board with them to give Stitch Fix some ideas of your tastes in clothing.
3. Go to checkout and pay a $20 styling fee. This is reimbursed if you choose to keep any of the clothes.
4. A Stitch Fix stylist will look at your style profile and put together a box of clothing just for you. It will be based upon what they think you’ll like, according to all your size, color, and style preferences.
5. They’ll send you this box in the mail. You’ll have a few days to go through the box, try on the clothes, and then choose to keep any that you liked and ship back any that didn’t work (they provide a postage-paid envelope for you to use).
That’s it — that’s how Stitch Fix works and it’s super simple, actually!
They also now have a feature where you can shop for one-off items based on your past kept items from boxes! It’s really convenient!
How Much is Stitch Fix?
You only pay a $20 styling fee out of pocket to have the box shipped to you.
If you choose to keep any of the clothing in your box, that $20 will be put towards your order as a discount. If you choose not to keep any clothing at all, you’ll lose the $20 you paid for the styling.
When you sign up, you get the opportunity to specify your budget range. There is a really nice variety of different brands at different costs for all budgets.
If you decide to keep all the items in your box, you’ll receive an additional 25% off your entire order!
(And don’t forget — if you’re a teacher, you can currently get a bonus 20% sign-up discount!)
Stitch Fix Reviews from My First Fix Experience
Back when Stitch Fix first launched, a few of my friends signed up for it and loved it. Based upon their rave reviews and my husband’s encouragement, I decided it was finally worth it to try Stitch Fix.
I wasn’t thrilled with what I got in my first box.
In fact, I sent half of it back, and I wish I wouldn’t have kept two of the items I did. As much as I thought I could convince myself to love them, I just couldn’t.
I did get a pair of earrings in the box that I love and have worn countless times since then. So that was the one redeeming part of my very first Stitch Fix experience.
But I kind of just decided that Stitch Fix probably wasn’t for me and was happy to leave it at that.
Stitch Fix Review: My (Second) Disappointing Stitch Fix Box
However, a year later, a friend here invited me to go with her to a Stitch Fix Influencer’s Dinner here in Nashville. I decided to go — mostly because I was honored to be asked and I was hopeful that I’d meet some other local bloggers at the event.
While at the Stitch Fix event, I had a long talk with the Stitch Fix folks. I was quite cynical about things, and they patiently answered all my questions and encouraged me to give Stitch Fix another try. They gave me some pointers on how to get a box that better matches your style. They told me to be really, really specific in what I asked for and also encouraged me to set up a Pinterest board with wardrobe ideas.
And then, they gave me a $20 Stitch Fix credit coupon so I could try the service without having to pay the $20 stylist fee. I debated whether or not I was brave enough to try again. I finally decided that it was worth it to give Stitch Fix another shot since it was so risk-free. Even if I sent everything back, I wouldn’t be out any money out of pocket.
So I really put some time and effort into making sure my profile had very specific directives on it and I set up a Pinterest board with some outfit ideas. I was SO excited to get my box in the mail.
…But I sent every single item back due to the pieces either being not my style or not the right fit. I really wanted to love Stitch Fix (maybe because I really dislike actual in-person shopping and this seemed like such an amazing option to just have clothing arrive at my doorstep that was picked out for me?!).
I had heard that it takes a few times of really honest feedback before your stylist really learns your style well and starting sending the right kind of clothing for you, but I was starting to feel frustrated…
The Box That Completely Changed My Mind
Truthfully, if I hadn’t had a little bit of referral credit built up in my account, I probably would have walked away at this point. But I decided to give it one more try, since I basically had free money in my account and I hated for it to go to waste!
So I tried another box. This time, when I sent the previous box back, I was super forthright in my feedback of the items they sent to me in hopes that my critique would help them do a better job of nailing my style in this third box.
All of the items were much more my style than the first two boxes. Yay! In fact, I really liked every piece. I did send 4 out of the 5 pieces back simply because of fit and price.
But when I pulled out these Jimmy Ankle Length Skinny Jeans, everything changed for me.
I LOVED these jeans!!! It’s so hard to find jeans that fit my short frame well. These were PERFECT and I was SO excited that they fit me so well! Honestly, I wanted to buy multiple pairs of these exact same jeans because they were exactly everything I’d ever wanted in a pair of jeans.
The jeans were $88, and I know that’s A LOT to pay for a pair of jeans. In fact, it’s quite a bit more than I’d ever paid for jeans prior to this. However, I realized that I would probably wear these jeans hundreds of times over the next few years (and I definitely did!). In that case, I decided it was worth it for me — especially to get a style and fit I love.
And over the years, Stitch Fix jeans have continued to be my absolute favorite jeans. They always fit me perfectly and are such high quality.
{Another favorite pair of jeans from Stitch Fix!}
{Sweater and Jeans from Stitch Fix!}
The Secret to Making Stitch Fix Work for You
After lots of trial and error with receiving many boxes and being patient, I’ve learned that it’s all about getting a stylist that learns your tastes and preferences well. It might take a few boxes for this to happen, but for me it has been well worth it to be patience and give Stitch Fix a chance!
Here are my best tips to make Stitch Fix work for you…
Make Sure You Fill Out Your Style Profile Carefully — Be really, really honest in your style profile. Make sure all your sizing and preferences are absolutely accurate and that you are very specific about colors, patterns, and styles you don’t want.
Request a Stylist — If you know someone who has gotten fixes that you especially love, you can ask them who their stylist is and you can request that they assign the same stylist to you. No guarantees, but I’ve heard of this working for people. You can also request to have the same stylist you had last time (if you liked them) or a different stylist (if you didn’t like what they chose).
Leave a Note For Your Stylist — Please do this. Tell your stylist exactly what you are looking for and what you aren’t looking for. They do read these notes and try to honor them. You can even ask for very specific items for an upcoming special event — like a dress to wear to a wedding or special event!
Give Incredibly Honest Feedback — Seriously, don’t shy away here. I’m brutally honest and I’ve seen that it makes a huge difference when I leave 100% honest feedback. Don’t hold back! It might seem mean-spirited, but it’s not. They really want you to be honest so that they can get it right for you next time. (By the way, a number of times, if I left feedback about how I really didn’t like what they sent, they either refunded me the stylist fee or gave me a free $20 stylist credit to use the next time.)
Stick With it For a Few Fixes — It took several fixes for my stylist to really learn what I liked. I’m very picky on the clothes I keep. Since I have more of a simple wardrobe, I have to really love a piece of clothing to keep it. As the stylists learn your fashion tastes and what you don’t like, they will do a better job choosing for you. After I had done several fixes with them, they started sending me fixes much more in line with my style.
Request Multiples of An Item You Liked — If you liked a specific dress, shirt, or pair of shorts, you can ask if they have it in any other colors. I’m the kind of person who loves to get multiples of the same style (it simplifies things!), so this has worked well for me! (For instance, I got multiples of this dress and these pair of shorts — just in different colors.) And now you can even buy one-off items based on your past kept items. Just log in and look under the “buy it again” tab under “shop.”
Check out this review from reader Julie who used these tips and had great success:
“Wow, your Stitch Fix suggestions for getting a Fix that you like are spot on! I have been considering trying it and finally got around to it. I tried to be very specific as far as what I like and don’t like and how things fit, just like you recommend. I received my Fix today and was excited to open it but tried not to let my expectations get too high. Well, my stylist nailed 4 of the 5 items! I am keeping jeans, a jacket, and boots. I loved the clutch but realized I should have mentioned that I need a larger purse to hold my stuff. I loved having someone else pick clothing for me and I love surprises, so this was a super fun experience. The prices are higher than I would typically spend, but clearly I decided they’re worth it! for these items that I cannot wait to wear I will definitely be doing it again! And my 20-year-old daughter is sitting across from me working on filling out for her first Fix!” — Julie
{I love these Utility Pants that came in my latest box!! I can’t recall having pants in this color and I love how they fit! They could easily be dressed up with nicer shoes and a nicer shirt or dressed down with Birks or sneakers and a tee and jean jacket.}
Let’s Talk Stitch Fix Prices (The Elephant in the Room)
The biggest drawback to Stitch Fix is obviously the pricing, and trust me — I totally get it!
Here’s the thing — Stitch Fix won’t be the right choice for everyone. But if it’s within your budget to try it out even just once and see how you like it, it might be worth it to experiment with Stitch Fix. (And if you’re a teacher, you can try it at a 20% discount right now!)
Yes, Stitch Fix can be more expensive, especially if you’re used to thrifting for most of your clothing. BUT the clothing is really high quality and can last a lot longer — making your spent money stretch a lot further.
Also, you can specify your budget when you sign up! You get to choose your budget range for all the different clothing pieces, which is really nice! For example, I’m willing to spend more on a quality pair of jeans than I am a top, so I set my jeans budget a bit higher.
And don’t forget that you’ll get your $20 styling fee back in the form of a credit towards a purchase from your box, which is really nice! (And if you’re a teacher, you can score a 20% discount on anything you keep from your first box right now, too!)
{This blazer also came in my latest box and fits me perfectly. It’s very different than anything I have and I don’t think it works with the shirt I am wearing it with here, but I think I like it and I am thinking there’s a good chance it might become a staple business piece in my wardrobe. Years ago, I got a blazer from Stitch Fix and I’ve worn it countless times to so many conferences, business meetings, and speaking events!}
Is Stitch Fix Worth It? Pros & Cons
Are you the kind of person who needs a simple pros & cons list?
These are my overall positive and negative reviews of Stitch Fix, after having used it for almost a decade now. I’ve found Stitch Fix to totally be worth it for me, but you have to decide for yourself!
Pros
- Filling out your style profile is fun! It kind of helps you figure out your true style and discover what you actually love and don’t love when it comes to fashion. Since I’m not a fashionista, this isn’t something I’ve spent much time considering. So I thought that was a very valuable exercise.
- I love the anticipation of getting a box in the mail. It adds to the excitement that you don’t know what will be in it. It’s fairly rare that I get to open and go through a mystery box. Looking forward to the box makes the experience more fun!
- It’s SO much easier than shopping! Since I don’t enjoy shopping in-store, I find it so much easier and more fun to receive a Stitch Fix box on my doorstep! Plus, it’s nice to be able to try clothing on in the privacy of your own home and compare/match them to items already in your closet. It makes it really easy to decide whether or not to keep an item.
- It challenges you to try new things. It’s fun to try new and different styles that you normally wouldn’t pick off the rack in a store. It helps you further define your style and experiment some!
- You get to set your budget for what they send. Although the prices at Stitch Fix are going to be much more than what you’d find at thrift stores or on the clearance rack at Target, I love that they give you the option to set your price preferences for certain clothing items and they also offer you the option to set a budget for the entire cost of your box.
- I love the styling cards that come with each box. It gives you great ideas on how to style and accessorize an item of. clothing. These are great especially for someone like me who had no idea how to put outfits together when I first started with Stitch Fix.
- The stylists are very helpful and try really hard to listen to your honest feedback and notes
- You don’t end up buying things you don’t love. I find that I am more apt to only buy what I really love when I get to try things on at home and have a few days to decide versus having to decide when I’m in the dressing room at a store. Plus, it’s easier to tell if a clothing item fits into your wardrobe well and matches other pieces.
- You can change your profile at any time. Update your profile if your spending preferences, sizing, or likes change. You can do this whenever and however many times you want.
- Returns are incredibly easy and free. You just send whatever you don’t want to keep back in a pre-paid envelope. So simple!
- No subscription is required. You can get a box any time you want. Either on-demand or regularly — every few weeks, once a month, or every season.
- There are discounts! If you keep your whole box, you get 25% off your entire order. Plus, your $20 styling fee always goes back towards your order if you decide to keep even one item.
Note: They also now have an entirely new way to shop called “Stitch Fix Freestyle” where you can shop their store without getting a scheduled Fix. You can browse and buy specific items based on personalized recommendations from your style profile. You can shop “trending for you” items, “complete looks” to find pieces that go with items you already have, or “buy it again” to find an item you love in a different pattern/color/size! As always, shipping and returns are free — just like with a regular Fix!
{Jean Jacket from Stitch Fix!}
Cons
- You might need to be patient. Like I mentioned previously, it will probably take a few times for your stylist to get it right.
- Prices are higher. If you’re used to shopping at thrift stores or from sales racks, the prices you’ll find at Stitch Fix are definitely higher. Stitch Fix curates their collection from high quality name brands, and that comes with a bit of a price hike compared to what you might be used to normally.
- You never know what you’re going to get. While it’s fun to not know what you’ll get, it can sometimes be a bit disappointing. A few times, I’ve loved almost every piece in my fix. Other times, I’ve loathed most of what I received. It’s a risk you’re taking — and you’re out $20 if none of the items work for you.
- Sometimes, it seems like they don’t look at your style profile carefully. This usually doesn’t happen, but I have had a few times where I wondered if the stylist even so much as glanced at my profile because what she sent was so far off from my style profile and preferences. Like I said, this isn’t super common, but I did think it was worth mentioning. If you’re on a tight budget, it might not be worth the risk of the $20 styling fee.
{Shirt from Stitch Fix. I love some of their dressier shirts!}
Honestly, Stitch Fix has been a real gift to someone like me who dislikes shopping and finds it exhausting and time-consuming to go to a store, search endlessly through racks and racks of clothing, and then try things on, only to discover that most of the items don’t fix or won’t work!
Overall, I think I’ve come to realize that I really do love Stitch Fix after all these years!! In fact, some of my very favorite items in my closet are from Stitch Fix!
Though it can be a bit pricey, I’ve personally found that the things I’ve kept from my boxes have held up well and I’ve worn many items over and over and over again for years. This is especially true of their jeans and shorts. And it’s really nice that you can set your budget when you sign up.
If you like wearing quality pieces, you don’t enjoy shopping, and you’re not on an extremely tight budget, this styling service can be a lifesaver for busy women — and it can be a fun way to branch out and try new styles!
So there you have it after my almost-10-year journey — my very long and extremely in-depth (and brutally honest) Stitch Fix review!
A Second Opinion: Gretchen’s Honest Review!
Since Stitch Fix so graciously sent a second box to Gretchen on our team for this review, you get to hear another team member’s experience with Stitch Fix!
Gretchen here! I tried Stitch Fix years ago and wasn’t super impressed. This time around, I had the most amazing experience! Stitch Fix made it super easy and fun to fill out my profile and pick styles that I most preferred.
When I opened my box, I was pleasantly surprised at the items they had sent. I especially loved the jeans. It is super difficult for me to find jeans that fit in all the right places and aren’t too short. These jeans are absolutely perfect and I’ve already worn them several times!
I was also excited to see that they sent some jewelry. I have a really hard time finding jewelry that I like and these bracelets are exactly my style. I adore them and have already been complimented while wearing them and asked where I got them. 🙂 They will definitely become a staple in my closet to dress up an outfit.
Overall, I had the best experience with Stitch Fix! I ended up keeping several items and am very excited about them.
Teachers: Get 20% Off Your First Stitch Fix Order!
As a special back to school discount, Stitch Fix is offering teachers 20% off their first order! This is a pretty rare Stitch Fix discount, so you don’t want to miss out!
It’s a great chance to grab some clothing for the new school year!
Just go HERE and click on sign up to get started. You’ll verify your teacher status with ID.me to get your 20% discount after signing up. It’s super simple!
This teacher discount is only available through September 3rd, so hurry and take advantage of it while you still can!
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- More Honest Product Reviews from Crystal
I’ve gotten 3 boxes so far and have loved everything! The quality is much better than anything I’ve ever worn and even though it is pricier, I feel like it is so worth it. I’ve tried styles that I always wanted to wear but was afraid to try it. I have found out that I actually have so many more options than I realized and have fallen in love with the jumpsuits! You don’t have to buy everything they send you. I usually only keep 2-3 pieces but after the discounts, it is very reasonable! Highly recommend if you want to try new styles. 10/10
I 100% agree! I’ve been doing Stitch Fix for a long time and I have a really hard time finding quality pieces that last and fit me well. I’ve found it to be SO worth it, even with the higher price tag! -Meg, MSM Team
I’ve tried Stitch Fix a few times. It really hasn’t worked for me due to price, and the styles 90% of the time just don’t suit me.
That being said – the children’s fixes are awesome! I have teenage/tweenage daughters that are notoriously hard to buy for, especially as the teenager has a body type and style that are hard to find clothes for. And she loves space, whereas her sister is still into all things glittery and sparkly. I cannot tell you how many unique and stylish pieces her stylist has found over the last two years. Even though her pieces tend to cost a little more than I would usually spend (we are firm Target/Walmart shoppers here!), I don’t feel bad spending a little extra to a) find amazing pieces, b) avoid the nightmare of trying to find things that meet my daughter’s style and size in a box store (her size is usually sold out, even if available), and c) the pieces are so well made and good quality!
OH! Thank you for the review on the kids’ fixes!!
Yes to Stitch Fix for kids. My tween daughter is also very picky about clothes and gets anxious/overwhelmed with traditional shopping. I decided to try Stitch Fix somewhat out of desperation. We did 3 back-to-back boxes for back to school. They waived the stylist fee for the 2nd & 3rd “quick fixes”. A lot of the pieces were more athletic wear that wouldn’t fit her school dress code, but we kept a few pieces. In her last box, she had a shirt and pants that were not what she would normally choose, but she loved them. She felt like it was an outfit like some of the other girls would wear at school. She felt so confident. I was able to pick out similar styles from Target based on that outfit which were less expensive. She would have looked at the clothes on the rack in the store and said she couldn’t wear something like that prior to being able to experiment at home. For the confidence boost she’s gotten with her clothing and willingness to be more open to trying things, I think the fixes were well worth the price.
Thank you for your honest review, Crystal. I’ve heard about Stitch Fix from a friend who really likes it. I am looking at giving it a try. And I appreciate reading how it went for you and what you think of it. Thank you!
Maria Strom
Duluth, MN.
I found 90pct to be too small, a stylist that i felt sure ignored my requests bc she sent me pleather and i wrote never send me pleather. However I did over the course of 3 fixes get 2 tops and 1 pair of jeans I liked but i felt all were overpriced.
I’m sorry that was your experience. Thank you for sharing your honest review! -Jordan, MSM Team
I have loved Stitch Fix and I have also had luck with their jeans and dressy shirts. My number one con is that so many of the shirts, almost all were lay flat to dry. I keep most of my clothes since I generally love 4 out of 5 items and with the discount the 5th item is basically free. Unfortunately there have been some items that I felt didn’t wash well- like the fabric faded or pilled almost right away.
I signed up when the styling fee was waived and actually liked and kept one of the tops they sent me. Once while wearing it a stranger came up to me and asked if I got it from Stitch Fix. She said she got the exact same top from Stitch Fix and that several of her coworkers subscribe to it and they all noticed Stitch Fix kept sending them all the same clothing items! Made me wonder how personalized it really is and if they’re really just getting deals on certain items and sending those out to everyone.
I completely agree with you! I also have received 3 fixes and have kept everything each time. I love all of my pieces and I get a lot of compliments on them from others.
I just got my first box from Stitch Fix. I was very happy with most of it. I am going to keep 3 of the items. I wish the prices were a little lower, but the clothing is high quality and the bracelet is perfect. I don’t always find things that work well together. My designer did a great job.
Yay! SO glad to hear that!! -Meg, MSM Team
If friends weren’t so attached to their products, I’d have thought it a major scam. My box came and I think they just threw things in without reading ANYthing about me. Everything was opposite of what I had indicated – only boot cut (I got skinny legged jeans); prefer covered arms (I got sleeveless tops); prefer casual look (I got dressy blouses.
They should really give your money back on the first one if it is that far off. Or give you credit for the first one that comes in with something that matches – at all! I felt cheated and duped.
It can be so hard to find an honest review these days. Most will plug the product/service and get an affiliate commission. So I really appreciate the detailed, thoughtful feedback. One thing I wish they would include is more info on what the prices are. But I noticed when I filled out the form a few minutes ago that when they ask how much you’re willing to spend on a variety of items, even the bottom range was above what I usually spend. Also, it is disappointing that you wanted a blazer and they had none in stock. It seems that part of their business would be to have plenty of styles as basic as that available. Thanks for the thoughtful review!
Ugh. Returning my first (and only) box. Because of the $20 I’ve already invested, I’m paying over $50 (and over paying) for the one blouse that isn’t flat out ugly like the others. If you have this much money to pay for clothes, go to Nordstrom to spend it on better quality stuff.
Just rec’d my first box..loved everything & kept it all!! Like many other comments, the prices were higher than I had expected, BUT you choose the frequency that you get our boxes. So if I choose to spend $200 once a quarter or every other month on clothes that I can mix and match with whatever items I already have, then it’s a total win!!
I am on my second box, and thus far I have liked everything. I told the stylist I was going to some conferences for work and needed very specific items, and she delivered. My only complaint is that one of the items had a funny smell. I won’t get boxes too often, though, since they are on the pricey side.
I have had nothing but positive experiences with Stitchfix. I was EXTREMELY specific in my profile and I think the girl who initially did my first box is the supervisor of most of the other stylists (I looked her up and found a linkedin profile). I requested her to be my stylist each time. About half of the items in my first fix, I wasn’t sure about (it was a lot of color and I usually stick with very bland colors) but when I tried them on, I really liked all of them and decided to be adventurous (navy and mint is now my favorite color combo). I’ve gotten about 7 fixes now and have kept every single item from all of them. There’s always one or two items that I’m on the fence about but those somehow end up being the most worn (may be because I spend more time on those finding mixes and matches in my closet). I did have one box that was maybe not my absolute favorite but that was the one box that was styled by someone other than Dana. I still kept everything. Maybe I just hate shopping more than most but the thought of having to go anywhere after my hectic work schedule just gives me a headache thinking about it so if a fix box ends up being a little more adventurous than normal, unless I REALLY hated an item, I would keep it. Budget seems ok to me but I the shopper that would pay more just to not have to go out my front door.
Thanks for sharing about your positive experience! 🙂 Sounds like you got a GREAT stylist! -Meg, MSM Team
Over the last year I have received 6 boxes from Stitch Fix. I have been pleased with the items I received. Initially, I was extremely specific about my preferences and budget. I hate to shop, I never know what is the latest style and age appropriate, etc. And I hate to pay more than clearance price.
When the first box arrived, my husband insisted I keep everything in the box. My teenage daughter agreed. Those 5 items mixed and matched with items I already owned and were worth the higher prices. I have been fortunate to have experienced the same result each time. I have spent more money on clothes this year than ever in my life. But, every time I wear one of the outfits I have received compliments. The quality has been excellent. I have returned some items because they just weren’t a good fit for my body. But overall this has refreshed my dowdy dated wardrobe. I have continued to be very specific with pictures etc to my stylist.
Their customer service has responded very quickly and taken care of any issues I have had.
Thanks for sharing about your positive experience! -Meg, MSM Team
I previously posted my negative experience with Stitch Fix. I, for the life of me can’t understand how these people are still in business. It is nothing but a scam. When I received a shipment, I would always keep 1 item because it annoyed me so much that I paid a $20 Stitch Fix fee. The clothing is such poor quality. I could go to Walmart and get better quality merchandise. I don’t mind paying $80 for a sweater or pants as long as they are good quality. Every sweater that I purchased has balls all over it after wearing it 2X. I purchased $78 black jeans that are now completely faded. You can fill out a profile for your style but I don’t even think that they look at it.
Well, I received my very first box today, and I couldn’t believe the prices. Wayyy too expensive. I sent everything back, except for a dress and bracelet. The two tops they sent me were over $50, and on the tag, one of them said “Made in China”! Ha! I’m going to pay $68 for something made in China? I don’t think so! It probably cost them $5 to make the top (including labor).
I’ll give ’em one more chance, but most likely, I’ll be canceling their service. From now on, I’ll stick to Zulily.
I gave Stitch Fix two chances and I sent everything back. The quality is low end, i.e., polyester cotton capris cost $70 that I could get at Forever 21 for half the price. Same goes with the jewelry. Stitch Fix is a nice option for people who really hate to shop or have little to no fashion sense.
I have had five boxes delivered returned 4 keep one because I liked two items. The items I did keep after wearing them realized they are cheap and the cuts are off. Very disappointed my stylist never listen to what I wanted after making it clear what my style was. I’m 54 and the clothes sent would have been better for my mother.
After five boxes I have cancelled my account. Not worth the money for ugly cheap clothes.
I wish I would have read the comments before signing up. My first box I only kept some ankle boots. The clothes were nothing like I said I liked. I thought I would try a second box because supposedly it gets better as they read your feedback. THis entire box is going back and I’m going to eat the styling fee. The “stylist” didn’t pay attention to any of the styles or colors I like and dispute requesting items be “as cheap as possible” everything is target quality for 4 times the price. So disappointed!
My first Fix was ok and I kept a couple of items but the next one STUNK … it was so terrible I refused a freebie Fix from the company. THEN I decided to give it another try some month later and I did really like everything in the box BUT nothing fit so back it all went again. Next try was better and one item was kept but one blouse I loved couldn’t be exchanged for the right size and that disappointed me. Next try was PERFECT. I LOVED and KEPT everything in the box and I am also keeping my personal shopper as long as it’s possible. Looking forward to a long and happy relationship getting my clothes from them instead of tromping through all the racks in the stores.
I was super disappointed. I was very clear about the colors I wear (and do NOT wear) and was ignored by both my stylists. I will not wear clothing that does not fit into my color scheme. My first stylist got my style pretty well, and my second stylist didn’t get it at all. I am not going to waste money on clothes I don’t want. I cannot afford to have someone do a bad job styling me each month. If this was actually as personalized as they advertise it to be, their stylists would respect my color choices. I wish I could go back in time and warn myself that this would be a waste of time and money. Also, nothing was affordable (which might have been my unrealistic expectations, but I’m pretty sure they’re just trying to make back money and expect me to think that it’s a great deal because the $20 stylist fee is a ‘discount’ but it’s not a discount because I PAID IT ALREADY and they just want to be sure they get something out of it which is why everything is over $35 even though I specified that I can’t afford expensive things).
I tried stitch fix for the first time about a couple of weeks ago. I was a bit confused because I put that my budget was 50$ to 100$. However I didn’t know that, that amount applied to each item sent. So in other words, I received black Spanx which I actually loved but had I known they were stretch I would of preferred a size S. Anyway just for those jeans it was 68$. Then I received 1 casual shirt and 1 floral blouse both at 59$ each! The last item was a really nice grey cardigan and that was 68$ oh and 1 more item which was a black pleather really thin material honestly that purse looked cheap and it was 49$. Anyway some items I liked and some I didn’t. But that wasn’t the issue. If I would have kept it all it would have been close to 300$ minus the styling fee of 20$. For that amount of money I could get about 10 items of clothing, jewelry, and purses. Stitch fix is not for me. That could be a car payment for crying out loud.
oh my gosh , so it’s not just me. I thought I had been very specific but I just opened my second box. And nope… it’s disappointing. I like a retro 50 fish look, pencil skirts…, got a polyester bell shape skirt, I need tops with sleeves, got a sleeveless, given at least its leopard I did ask for that. Said the last box was too expensive and this time they sent $100 shoes… no thanks, this was my last box…I did get two peices that were ok, I guess.
I am very disappointed with the items I received this second time…sent the entire box back. I am 73 years old and they dont get me at all. I want to cancel future shipments and in responding to the e-mail notification they sent me about “this new arrival” I get an error message AND on their web page it says I am not a member????
I want to stop this auto ship of merchandise I don’t like or want – there’s no phone number OR valid e-mail address that works!!!
I have been getting stitch fix every other month for the past year. I have no problem paying a higher price for something if it is good quality. Every fix that I have received may have 1 or 2 at most items that are of good quality. The rest is junk and yet it is priced very high. So, that’s problem number 1! I have reviewed and updated my style for every fix and they continue to send me things that are completely opposite of my style profile. I even made them change my stylist, which is a joke. I really don’t think there is any stylist. The only reason that I kept the items that I did was because I didn’t want to give them my $20. So, after a year, I canceled my account and ate the $20 from my last fix. I love the option of having someone shop for me and would love to find another company that does this. So, don’t waste your time or money on Stitch Fix, it is not worth it.
Trunk club. It is Nordstrom, not this garbage. It’s also a real person. Stitch fix doesn’t have any real stylists. It’s all algorithm robopicks of Target quality clothing for Nordstrom prices. If you’re going to pay for Nordstrom get Nordstrom quality. I was skeptical enough to stay away from stitch fix. I liked the idea so I searched for a real quality personalized option. 3 trunks so far and not a single return. Living in BFE it has been quite nice to have. And I get paid $0 to share my honest opinion.
I agree with all the bad reviews, while I never signed up I have stumbled across some of their things at Marshall’s. The tags were on them and they were too high. The quality wasn’t worth the price even at the marshalls sale price. I thought that the proportions were way off. The sizes didn’t seem to match the actual dimensions of the product. Since I never return anything that comes from the internet 200 is a bit much to let sit in the closet.
Same thing. I had it for a year, a lot of things I kept, but all of the last 3 boxes sent back. Totally not me. When I requested a complete cancel no one asked why or even cared after I spent all that money. Trunk club it is
What the heck – was there a sale? I received 2 of the same items in the photos above today. The masculine looking summer jacket and thin black jeans. I requested tops, business attire or cold weather sweaters – imagine my surprise. They don’t get me at all, and I’m really busy and there are so few stores near us – I thought Stitch Fix would fill a gap and be a blessing. Disappointed overall with this experience, I really thought there would be better quality and more of an effort made. This just seems like a scam and a way to unload pricey clothes the stores can’t move.
I just got my first and last Stitch Fix box. I am short 4 ft 11.5 inches tall and the jeans they sent would have to be taken to an tailor to be shortened and everything in the box was expensive and BASIC, stuff I could pick up at Super Target or Ross. I was seriously disappointed. It was as if the stylist didn’t listen or read my profile and the kicker was the blouse they sent me had a STAIN on it. EEEEWWWW. No thanks.
My sister and I have COMPLETELY different styles and body types. She tried stitch fix, and 2 of the 5 items were pretty perfect for her so I thought I would try it. I got 3 of the exact same items she did!!! Not even close to anything I asked for and I spent HOURS creating a style board as they recommend. I dont think they even read what I was looking for. Total waste of $20, and a whole lot of my time!! I really think that they just have a bunch of clothes that wont sell and try to unload them this way by claiming they are “styling” for you. How else can you explain why they would send my sister and I the same stuff????
I just tried this service after receiving some prompting from a friend and a credit. I was skeptical, my friend is tall I am short..it seems clothes are more forgiving on taller ladies. I spent the time to accurately complete my profile and received my first box. EVERY thing fit perfect! I was shocked…especially with the jeans. Rarely do I find a pair of jeans that fits me, they found a pair that fit well, are stylish and comfortable. I received a really cute blouse that was cut well and it goes with several other items in my closet. I also received a cargo style jacket, something I would have never chosen for myself but it looks great with the styles they put together. It too is well made and comfortable. I received a sweater that is cute, soft and something I would in fact choose. The final item was a scarf, while cute probably not something I would have purchased due to price. With my credit it was cheaper to just get the entire box. I am very happy and hopefully looking forward to a repeat performance. It feels a little pricey but $200 every quarter to have outfits styled for me is doable as I am not great at styling … unless it’s yoga pants and UGGS 😉 I was pleased.
I decided to try it out. I am a single mother and work consumes my life. I was curious to see what a stylist would pick out for me. I got my first box 2 days ago and out of all five pieces, I only liked one. All of the pieces fit me very well and they were cute, just not my style. If I would’ve loved all five pieces, the $200 wouldn’t seem so bad. I’m sending them all back today and canceling my membership.
Thank you all for the frank feedback. You’ve saved me from making a mistake that could end up being costly.
I have kept every single item that I have received in my three fixes. Everything fits beautifully. The clothes have been excellent quality and all items I would not have tried myself, so my closet it much more diverse now. I have received many compliments on several of my pieces.
Today was like Christmas and I do think $200 for 3 blouses a pair of slacks and a great bag is very reasonable price. Very pleased!
I completely agree! I have had the exact same experience and love the service!
I actually loved almost all of the clothes that I received. Unfortunately they were all too big and wayyyyy to expensive. I really wish it was more affordable, otherwise I would get a box every week.
I totally agree that the price point was a problem. Everything in my fixes did fit well. About a year later, I’m not pleased with how an item has not held up, but they made that right by refunding the money. In the end, a little bit of time and effort IN a store (or a website with a simple return process, like Amazon) can save me a lot of money.
I just received my first box and I was floored at the cost of the items!! Way to expensive for all of them. I may take one of the items for the $20 off but probably will cancel after this order. I like bright colors and they sent 2 dark dull colored tops. One is so wrinkled I don’t think it will ever look right. Very disappointed! ?
It sounds like they DONT listen to what you want. I have my first box on the way, but if I don’t love something in it I’m canceling and mark it up as a waste of money
Not everyone can or wants to buy clothes no matter the expense.
I totally agree with the comments above. Ordered twice exact same feeling. Don’t waste your time.
I’ve found that they don’t pay attention. I have gotten three boxes and only kept one item that I do actually like a lot. But I have had to pay a percentage for the other boxes where nothing worked. The main problem is that despite on my profile I stated that I don’t like v-necks, skinny jeans or shirts that require a strapless bra those are the items I mostly get! I also stated that my best feature was my legs and I got two maxi dresses! Very disappointed.
I just tried a Stitch Fix box and I was hugely disappointed. I was very specific about my style and the areas of my body that I’d rather cover (belly and arms). One of my items was a sleeveless top that was too chunky to layer and a completely shapeless cardigan and an off-the-shoulder boho kind of blouse. Ha, ha, ha, NO. The only thing I kind of liked was a pair of skinny jeans that fit me perfectly but the price tag was way out of my price range, even with the $20 credit. All the pieces are going back Monday.
I was suspicious when I saw the little insert with suggested pairings because I’m wondering if they just have generic boxes they send out to a “type.” You know, if you’re a plus size you get this box with this stuff, or if you’re a petite you get this box with this stuff. It didn’t feel personalized at all.
I got three stitch fixes, I figure third times the lucky charm or three strikes your out, and they are OUT! I kept one item out of the first 2 boxes just cause I had the $20 towards an item in a box and I sort of liked them but this last box I just got was bad, i told them to stay away from patterns and they send me patterns, and i just don’t like anything in it. On top of all of it they said they took the money out the week before the delivery and actually they took it out two weeks before and did not notify me they took it out so early. So three strikes and their out, I may try one of the others but its doubtful.
I did three as well. They are now out. I was. very specific to what I liked and didn’t like. I don’t like short shirts. The next month, two of the three shirts were short! I hated a brand of their jeans, they didn’t fit me. I got the same brand the next month. They obviously don’t listen to your comments and the styles they were sending were BORING! Really frustrated with them. Ended up only keeping things so I did not lose the $20.
Personally I thought my first experience with Stitch Fix was pretty great. I was getting really nervous after reading all the mixed reviews. It seems like people either love it or hate it. I signed up because I hate shopping and have a hard time finding things I think look good on me. Out of my first box I kept 3 items. My stylist, A.J. was very specific in their note as to why they picked each item for me. Some of them were based off of items on my pinterest board or off the style profile. Everything but one jacket fit really well and only one dress was a style I didn’t like (though A.J. said they chose it for the fabric color/pattern which I did like) . I ended up sending back 2 dresses and exchanging the jacket for another size, but for the first time ‘meeting’ me and with nothing more to go on that the handful of pics I put on pinterest and the style quiz I thought they did really well ‘getting’ my style. The jacket was something I never would have chosen for myself but after trying it on with a few different things I discovered I loved it. Really glad I gave Stitch Fix a try and looking forward to my next box!
I have received 3 fixes and it’s a love/hate relationship. My first fix was great and I kept one blouse and pants which I felt were very reasonably priced and the quality was good. My next fix was a disaster. 4 clothing items and one necklace. All the clothing was not what I was looking for and was cheap in quality and overprices. I kept the necklace so I could get something in return for my $20 styling fee. My last fix which I received this week I specifically asked for palazzo pants with a matching blouse. I received them both and they were a great fit and price was good too. Unfortunately, the pants were hemmed 2 inches longer on one leg than the other and when I went to exchange them, it said they didn’t have anymore. I kept them and decided I would get them hemmed myself. To my surprise, they read my review on my fix and immediately they reached out to me and said they were sending me another pair of pants in exchange for the ones I kept. I have to say their customer service is very good and impressive. They really stepped it up when I told them I was dissatisfied about my last fix. I agree with the other reviewers that you can’t expect to love all 5 pieces but you should have an open mind and let these stylist expand your wardrobe a little and push your envelope. I really enjoy seeing things in my box that I would have never picked out for myself and after trying it on, love it. If you are dissatisfied with the quality and want to try another type of service you should try The Trunk Club. It’s a Nordstrom company service that I have found to be a lot more satisfying in the quality and styling than Stich Fix. Of course, the clothes are going to cost you more but you get 10 pieces per shipment and they chat with you online and you are also able to view the items before they ship out so you can tell them not to ship some of them if you do not like them. I can’t speak highly enough about The Trunk Club.
I just tried Stitch Fix and I’m not sure why – looking now at their site and blogs, I don’t really like the styles they have. Still, the idea of working with a stylist was tempting.
My first Fix arrived while I was on vacation (I immediately emailed and said so, but they told me it was too late and I could return outside of the three day window). Three days is not long enough – Zappos gives me a year! 7 or 10 days is reasonable.
They sent me cut-out tan pointy flats that fit poorly and were uncomfortable, a 3/4 sleeve sheath dress in a pretty loud print for me that was too thin of a material, boot-leg blue pants in the wrong size that were very fitted but nicely stretchy, a grey henley with a hideous weird white flounce on the bottom(???), and a very long 3/4 sleeve striped tunic with a wide hot pink band on the bottom of the sleeves. Verdict? It all went back even though I spent $20.
I almost kept the dress – it’s not something I’d pick out for myself, it was really a loud print, but it looked pretty. Still, for the price and the $20 back, it was more than I’d spend on something like that – it looked like Target quality and I don’t buy things I don’t love. The pants were the wrong size, and if they’d been the right size, I still wouldn’t have bought them as they were too long for casual wear and too long for flats for work.
When I looked at the blog and the things people LOVED about Stitch Fix I realized that it was a lot of bright colors, prints, tunics, and shirts with that weird flounce thing stitched to the bottom. It’s just not me. I also don’t like pre-paying without seeing what I am getting and being able to put things in I might like from a catalog or website.
I’ve had several stitch fix boxes. I signed up because I don’t like shopping for trendy business/casual clothing and I needed a hand with that. (I’m 30 if age helps, work in the education field and would wear jeans and t shirt every day in winter if allowed to.) I have been sent a lot of different things. A lot of it, I would have never picked up on my own. Sometimes it doesn’t fit right, for one reason or another (ruffles, necklines, etc). Sometimes I get three things from a box, other times I get nothing and return everything.
The idea is, for me, that i try new things. I just received the coolest fix yet and it was because I asked my stylist to surprise me. I’m only keeping 2 pieces of it, because only two of them met my expectations with my body.
I think you should go into this with an open mind. No one is going to love every single thing. And the first fix is usually the worse since your stylist knows you the least at this point. After 2 years, I have a lot of really good things to say about stitch fix, I also know that I’m going to send back a lot of items too.
I tried Stitch Fix twice leaving detailed messages and Pinning my interests. The first box was mainly disappointing. I found one item that I really liked-a skirt for work and kept it. I requested a different stylist; again detailed my interests very specifically. The second box was far worse. The clothes were styled for someone much older than me. The quality of the clothes was poor and very, very expensive in comparison to the first box. I sent the entire box back and sorry to see the $20 go but it wasn’t worth keeping any items. I cancelled. Enough said-and NOT going back.
I love the stitch fix service. I do trust they are listening to me, but I have always kept at least one item out of every box. I have no complaints, they have always sent great quality items. I love the stuff I have received…..
It has become a joke in my office. A couple of us at my office showed up wearing the same necklace, and when asked, we all had the same answer – Stitch Fix. I get that the business model needs to be scalable, and sending women who live in the same part of the US, in the same type of office setting, the same styles allows you to scale your business. But here’s a little secret. Women like to be unique. We don’t like to show up in the same things as our co-workers. I suggest you change your “formula”. At least make us feel like we were not just falling into an algorithm that spits out the same styles for everyone that falls in a specific category. We’ve all stopped Stitch Fix.
I just received by 11th Fix and I don’t know why I keep going back for more!! I have only received one Fix that I loved and that was the first one. I have repeatedly asked for the stylist that ‘got me’ and my style for that Fix, but in each one they give me another stylist. They say they have access to all of your comments from previous Fixes, but they don’t listen to them it seems. I am 57 years old and they keep sending me items that a 20 something would wear that are extremely short and tight! The prices are extremely outrageous and when I comment they ‘waive’ my styling fee. I feel really insulted by that because they think I would think that is a deal!! How is that a deal when you don’t get to use the styling fee towards those crazy prices and end up paying the high amount if you like something? I don’t know how this company is making money, but I guess they are. I am done with this one and looking for something else even if it is going back to the stores to shop. I feel like such a fool trying them and staying with them for 11 Fixes. It has become a joke with my friends.
I just got my first box and I’m underwhelmed. I got a pair of pull-on skinny jeans (which actually fit great and are the only thing I’m keeping). The rest were 3 tops and a lightweight cardigan. Everything fit, and I actually liked 2 or 3 other things and considered keeping them. And then I saw the prices. I’ve seen very similar if not the exact same pieces at TJ Maxx for 1/3 of the price. $58 for a sleeveless polyester floral tank? I guess it serves the purpose of having me try on stuff I might not have grabbed in the store, but I definitely won’t pay the Stitch fix prices. The jeans were worth it. $74 I think minus the $20 credit is reasonable for good fitting jeans IMO. The rest not so much. I’ll give it a few more tries.
Thank you for sharing! Those clothes are incredibly ugly!! I can pick out my own grey t-shirts any day. For a service like this I would expect to receive clothes you can’t find in any old store by the dozens. And clothes that actually wrinkle? Wouldn’t that be part of your profile – absolutely no clothes that wrinkle or require ironing (or dry cleaning, if you are like me), or hand washing……Shopping is really hard because so many clothes out there are barely good for a single season – those off centered shirts, shrug sweaters, too-long shirts you can’t wear anything over because the tail hangs down, sweaters sporting ridiculously flounced arms, pants too skin tight, or ridiculously wide legs. I have to search long and hard for things I feel good wearing AFTER I leave the store. Too bad this service doesn’t seem to be able to any better at finding nice looking clothes that will be wearable next year, or in five years.
I agree with you. I gave it a try multiple months and kept writing to my stylist about what I was looking for even did the Pinterest page and it was like they just didn’t get it. Was very disappointed.
I received my first Stitch Fix box. I am pleased with the first attempt by my stylist to find a 5 fun pieces. The jeans fit perfectly. The statement cocktail ring is something I would not normally choose, but love it; so it is a keeper. The stripe jersey is a keeper as well. The coral jacket is also staying. The sweater is scratchy and is going back. Should have noted no cashmere on the comments. Lesson learned. My next box will come in three months. Something to look forward to.
I think Stitch Fix is only a hit with those who aren’t picky about shopping and don’t have a strong sense of style (as in understanding of what styles they like or don’t like) since you are essentially relying on stylists, who don’t personally know you that well and are only going off of a style survey you filled out which is designed to be user friendly as well as give standardized data easy for the stylist to interpret, to dress you. Even if you are busy and need someone to shop for you, Stitch Fix offers a styling service that is still impersonal where you can’t expect to like your clothing picks off the first box. Stitch Fix is not really a service for fashionistas or even people who have a strong opinion about what clothes to wear. Instead, it is a good service for those who need style guidance, in a similar vein to someone on What Not to Wear.
I received my first stitch fix about a month ago and kept everything they sent me! I did create a fashion board on Pinterest that I linked to my profile as well as a very in-depth message about what I wanted to see in my stitch fix which both may have helped it to be wonderful for me. I got a pair of skinny jeans, two comfortable lounging shirts, an amazing side zip sweater and a pair of brown ankle boots. The only thing that I was not amazed to see in my fix were the ankle boots because they had a heel and I specifically unchecked the box that said “heels” because I like to wear more comfortable shoes. I ended up keeping the ankle boots though since keeping all items gave me a discount that was like getting them for free so even if I don’t wear them much, I won’t feel any regret. Overall, my experience was great but with a total amount spent of $220 for only 5 items, this will be a once or twice a year treat for myself.
I recently signed up for stitch fix, I believe I got five fixes and out of those I kept two blouses. I found the clothes to be lower quaility for the price. When my fix came I was hoping to ateast get clothes that matched my notes I sent my stylist, but every time I would receive these items that seemed to be just thrown together to ship out. None of the clothing items I received would never match like I had seen on Pinterest. I was very disappointed since I figured that my stylist would have put together something since my notes were very detailed to my style.
I was so curious about SF after seeing all the ads on TV! I’m a stay at home
Mom, who doesn’t have the time or energy to shop. I don’t even know what’s in style anymore because I’m a Mommy who doesn’t have the time to look through fashion mags. I’m typically a Kohl’s shopper, but don’t mind paying more for nice clothes that I adore. My friend signed up for her first box and opened it at my house and I was coveting her box. Spot ON!! But she’s a fancy-pants kinda girl who loves fashion and spits out money like an ATM with no conscience! I decided to sign up and order a SF box, but set my price points low. I excitedly opened my first box and it was THE PITS! Sent it all back. BUT, after sending it back, I realized they’d sent me the wrong stuff from what my stylist had picked for me. Thank heavens, because I was laughing uncontrollably at the long 1960’s white, faux fur vest that went down to my shins…and the brown poncho that hit me below my knees, when I’m 5 feet tall. I looked like a bird ready to take flight in that one, and a polar bear in the first. Horrible. Anyway, I contacted customer service with a pic of the form that showed the mix-up, and they credited me my $20 styling fee for the messed up box and are sending out a new box for free. So we shall see!
Thank you for this very honest review. I was starting to fill out the Stitch Fix profile requirements and then I realized that if I signed up for the shipments I wouldn’t be getting a preview of the shipment before it went out. That just didn’t sit right with me. So basically, it’s a huge surprise until you get your box? I would have at least wanted a snapshot of what was being shipped so I could at least say “no” to any item I knew i’d never wear in a lifetime. The other thing that bugged me was the ‘styling fee’. So if you don’t like anything you’re still paying for someone to ‘style’ you? Even if they totally missed the mark? In most businesses if you are unhappy with the service you can get a refund or at least a voucher for future services. So yeah, I’m not going to do Stitch Fix.
I tried it for five months. The first two months were hit or miss. The third month, I sent everything back. The fourth month included 4 striped shirts and one dress. I kept them all. The fifth month was a box of 5 striped t-shirts. So, in the final 10 pieces they sent me, 9 of 10 were striped t-shirts. Who needs that many striped t-shirts, I ask. When I filled out the return I did, indeed ask. They emailed me back and suggested, in the most condescending tone possible in an email, that I should be a “bit more descriptive” in why I didn’t like something. I then cancelled.
The long and the short of what I learned:
They cannot “style” a short woman with a large chest.
The cannot “style” for a mature woman – one who doesn’t want to look dowdy, but also doesn’t want to look like a tramp.
They don’t really want to “style” anyone who isn’t 5’10” and 30 years old.
Fine, besides if I have to put that much work into it (make a Pinetrest Board, etc.), I’d end up with more of the same stuff in my closet OR just go shopping myself.
Thanks for sharing your honest review! -Meg, MSM Team
This was my 2nd & last Stitch Fix box!! I agree with almost everyone on here. I’m not cheap when I buy clothes but I want quality! Everything I’ve gotten not only I’d never wear the style, but POLYESTER yuck what crap! I’m also petite & in my early 50’s. The tops they sent are small & fit like they’re large. OMG the shoes…..the first pair I wouldn’t wear as a Halloween costume. They were big & clunky. This last box they sent these were awful green FLATS (that as someone else said) look like something you’d find at Payless.
My opinion……DON’T WASTE YOUR TIME OR MONEY!
I had the exact same experience! I just got my first (and last) box after requesting trendy business attire and received the most generic, basic outfit that the character Pam from “The Office” would wear. And the price tags were crazy! $78 for stretchy black pants, $58 for a generic boxy blouse, etc. Not at all satisfied. If they revamped this and provided bolder choices maybe that would work… but I really wonder the caliber of staff and quality of inventory. They probably just have people plugging in items they need to move that day. I guess I’m also cynical, but this was so disappointing!
Just a note to all, my wife is a stitch fix stylist, and yes, they really do have stylists! I can tell you all that the biggest problem with Stitch fix is their inventory. My wife is a very good stylist and is constantly completely frustrated with what is available through stitch fix to send to someone. This is a complaint that my wife has heard from many other Stitch fix stylists. If you get something in your box that you specifically said you didn’t want, it’s usually because there’s nothing else available and there must be five items in every box!! Hopefully someone at Stitch fix will read this and realize that their inventory flat out sucks! If there was a bigger inventory, there would be a lot more happy Stitch fix customers.
I enjoy my Stitch Fix very much and wonder if your wife is Lori!! I have received 25 FIXES so far and have been completely satisfied with many of the choices from the boxes!! I would imagine the task is difficult when you have limited pieces to choose from on your wife’s end. I give feedback with most of the boxes and will update my Pinterest board from time to time. I appreciate the style cards as I am a visual learner and this really helps to put outfits together that are stylish. I am 51 years old, athletic and love experimenting with my style as it evolves. Thank you, sir, for your input here about your wife’s frustration. Mary Louise
Thank you so much for this honest review. My sister-in-law was raving about Stitch Fix last night after I complimented her on the skirt she was wearing (which she’d received from SF). She’s received two boxes so far and is happy. This doesn’t sound like a service I need since I A) have time to shop B) live in an area with plenty of nice clothing shops and malls C) know how to style myself; however, I was curious about this company so wanted to see what SF reviews had to say. Honestly, after reading your review and MANY of the comments below, I think SF sounds like a rip-off. No one should pay that much for a service with that many misses each month and for clothing that’s poor quality. I also agree that it’s highly unlikely that each customer has a personal stylist. Such a thing isn’t really feasible. SF is a gimmick that appeals to people’s desire to be surprised and personally attended to. It’s a business that makes women feel really special and pampered. Yes, whoever came up with the idea is indeed a genius.
If you aren’t good at styling yourself, I suggest studying clothing catalogs, cutting out the photos, and pasting them into a notebook to create your own “look book” so you can figure out how to put outfits together in cool ways. Of course, there’s Pinterest too, if you want to set up an account. Also, look at how mannequins are styled when you go to stores. Seriously, I think most people ignore those, but you can just copy those outfits exactly by buying those items in that store.
As for high-quality items, I can’t recommend Lands’ End enough (can buy in person inside some Sears stores). They appeal to a younger demographic more and more each year and even sell workout clothing now. Their customer service and return policy also can’t be beat. Inc., Athleta, and Title Nine also sell excellent clothing. Some web sites to check are eshakti, Asos, Modcloth, and litographs (very cool literature-themed tee shirts). There are so many great clothing companies out there. Explore! Don’t settle for something sub-par that wastes your money just because it’s hyped and/or you like being surprised.
I got my first stitch fix and I was kind of shocked. I actually liked all 5 pieces. I gave them a link to “my style ” and they actually get where I am coming from. I told them I don’t want one offs and I want to pair the things I get with other things I have. I will wait to see what comes next month. but I got a couple of very cool pieces and I didn’t have to go anywhere. We shall see. I am happy.
Complete waste of time! Filled out all the info and they sent me nothing that fit my profile. Second fix was just as bad. When I said I was leaving they convinced me to stay and give them one more chance and asked me to write out a detailed description of my preferences. I did. The next fix was even worse! I’m convinced they just have a warehouse of styles they are trying to pawn off on people. They prices aren’t even that great and they clearly don’t try to personalize it AT ALL!! I’m done!
I have used Stitch fix 6-8 times and have purchased a minimum of 3 items in every box. Hugely successful in my experience! The convenience of not traveling to multiple stores AND the prices are reasonable in my mind. I have been very specific about my body dimensions AND I only schedule a fix if I have an upcoming trip, event or need a seasonal refresh. I detail things like where I’m going so temp and fabric comes into play, what I want to wear it with, and any absolutely nots. I’ve gotten everything from dresses, tote/clutch, to jeans, to versatile cardigans, tops, to necklaces and bracelets. My biggest complaint is that I’ve seen a few of my items on friends and that’s not so great. And once or twice they’ve sent me something only slightly different than what I’ve already purchased from them.
I have decided that Stitch Fix is a total scam. I tried their service three times and three times they failed miserably. No problem for them because they still got $20 times three, $60, and I of course had nothing to show for it. You tell them you never wear sleeveless, they send you sleeveless tops. You tell them you’re petite, 5’2″ tall, and they send skirts and dresses that puddle on the floor around your feet that would require you to wear 7 inch heels. You tell them you only wear boot cut jeans they send you skin tight leggings. So you have no choice but to send everything back. Forget about calling customer service, it’s an answering machine and they never call you back.
Just received my first box… Lol…no a “stylist” is not involved. It’s bulk clothing they put into your box. I’m a fairly savvy shopper and this stuff is junk. I’ve never heard of the brands and received three sleeveless items (I stated I never wore sleeveless) and bold prints (which I said I never wore either). This is basically Steinmart quality.
Well, WOW, what a bunch of honest commentary! OK. I am 52. A co-worker in her late 20’s recommended Stitch Fix.
I thought it’d be fun. I work long hours and shopping for clothes isn’t much fun anymore so I order a lot online ( Gap, Athleta) anyway. I am a hard fit, especially in pants, but in the first fix they sent skinny black pants and they actually fit. The dress blouse to match was not my style but looked good. I had written I wanted an outfit for a work holiday party and it was right on.
I explained I needed items to wear with my black Athleta yoga pants that can go from teaching yoga to my office job. And I like things a little funky/edgy.
They listened and sent a few awesome tops.
I have received 3 more fixes and it’s really hit or miss …..some pieces have been just my style and unusual enough for people to ask where I got them!
Yup, the prices are high ( I shop online sales usually) but it’s fun and if you give specific enough feedback I think they learn. I only buy what I love from the fix- or what is versatile enough to match what’s in my closet. At most I have kept 4 items, at the least, only 2.
I have not experienced getting anything that’s poor quality. I get a fix a month , and no it’s not the most cost effective way to shop but I think it’s fun……what the heck at WORST I am out 20 bucks a month. That’s some scratch-offs and a couple of coffee’s at Starbucks. Lol
Stitch fix is the biggest rip off I have ever experienced! I swear they don’t really have a person styling, as I was very specific and they sent me the ugliest, non form fitting clothes I have ever seen. You are forced to buy something, or lose 20 dollars. Whoever thought up this scheme is a genius. I got this as a Birthday present, and was forced to buy an expensive jacket I probably would not have bought in a store, but it was the least ugly of the choices.
I feel like I have been punked. I filled out my profile, indicating that I did not care for anything pink, first shirt in my box had pink. I asked for the cheapest options and was left with a almost $300 bill for 5 items. In what world is a $88 pair of jeans the cheapest option? I will spend that much on a pair, if I can try them on and love them, not just because I am stuck with them. A boring navy cardigan? A butter yellow purse when I indicated I don’t care for pastels?? And a 3/4 length cotton t-shirt for summer in TEXAS? This is not my idea of ‘styled’. Thanks anyway. This was my one and only try with this company, this was very disappointing to say the least, I won’t be trying this again, feel like I just wasted $60, which is what I will be paying for the winter shirt I am purchasing, to wear in a year, but the only thing that was even remotely on my style list.
I’ve had nine stitch fixes over the past two years. It wasn’t until the 7th that I actually kept all five items. I thought, yes my stylist is finally getting me! However, the last two have been awful. I think I’m done.
I have actually Loved, yes I said it LOVED all of my stitch fixes! My stylist is Chelsi and she is amazing! I agree that I am over 40. The styles are so relevant and keeps me from looking frumpy. I do love to shop, but I feel I do not match my clothes as well as my stylist. I have only sent one thing back due to damage so far. I even got my favorite color is a pair of flats this month in my fix this month! I would have never bought this color for myself, but I intend to rock them because I love them!
I just got my first Stitch fix box – I am 56 a professional – and don’t want to look like an old frumpy mom.
I absolutely loved all the things in my stitch fix- the dress- was awesome but a bit small in the bust- I am losing weight- so I kept it-because w/ the discount it wasn’t worth sending back- hope I will be able to take to a tailor and be able to wear it. The clothes were not inexpensive- 5 items- $260 w/ styling fee and discount – the shoes- were awesome- Cole Hahn, the tops- were great quality and went w/ a cute pink skinny jeans- Loved my stylist- she nailed it- hope I get her again!! We will see how it goes- but I hate shopping and never find cute things- and these were classic- but cute and edgy too- love it so far.
I signed up w/ stitch fix as a referral for a sis. The shipment did nto arrive by the date advertised but did come a few days later, and I was excited to open the box but I hated almost everthing.
First, shoes made in China – didn’t even come in the size I had specified on my profile – and the bottom of the shoes were felt??? They were not slippers but I could not see how you’d wear them outside – Returning
2 sleevestops tops – both too large, 1 @ 78.00 other at 74.00 – too start w/ I requested less revealing – that would be sleeveless? I would never pay that much for a no name blouse, especially sleveless. The material on both was awful to the touch – very rough. Both being returned
1 pair of spandexy material jeans – to the jeans they were skin tight, then went to boot cut at the knees, grey in color (only thing I liked abt them). I had requested business casual attire – these would not meet any dress code I have ever had to follow – or if I wore a knee length top – Really not a good look for me – Cost of jeans — 88.00 – Being returned
Lastly a grey cardigan – I requested no outwear! I did like the sweater though – it was 68.00. I am keeping so my sis gets her referral credit. I get my styling fee deducted so I have a cardigan I don’t need for $48.00 – I think I am a pretty good sister – should have just given my sister $25 – it would have been cheaper!
The crap in the box would have cost me 347.00 full price, had I kept all 5 items I’d get 25% OFF and then get the 20.00 styling fee back so grand total for 2, tops, 1 jean, a sweater and shoes would have been $240.25.
I felt like the shoes were payless quality — or less– I wear Coach, Michael Kors – these shoes were just yuck!
I like Ralph Lauren, Karen Kane, Jones New York, Black House White Market, Banana Republic, etc – the clothing was not what I would call quality and the price was ridiculous.
I honestly do not know how this company is still in business. I am canceling future shipment.
Take an hour and shop for yourself – you’ll get clothes that fit and you’ll probably save a lot of money!
I hated my Stitch Fix items. I got the “glorified t-shirt” in green and was not going to pay $60 for a t-shirt. Everything was oversized and ugly. 1 dress had potential but didn’t fit in my shoulders. It was going to cost nearly $200 to buy all 5 items. I can buy 5 items like that for $50 the way I shop.
I most recently received my Stitch Fix order. I was excited when my order arrived. It was my 57th birthday present to me! I waited for my husband and we had fun looking at the clothes. I received a summer maxi dress, boyfriend jeans, two tops and a scarf. I do photography and wanted some new “hip” pieces to update my wardrobe.
So I did mention I was 57, not a frumpy 57 but I am not a 27 year old either. So I was concerned how clothes would look on my middle age body. I wear a size 8 (women’s not junior). I have to say, I loved about everything I received. It was well packaged, no wrinkles, etc. I did receive a sweater wear it looked maybe worn? But I thought maybe it was the “style”??? The only I item I considered sending back was a scarf. But if you keep all five items, the discount far outweighed the cost of the scarf.
The fit. Remember the 57 year old body? Well I have to say I was impressed with how everything fit. I was concerned about the maxi dress as it had elastic and thought it would show my belly, it did not. It was actually flattering. Same with the jeans, but again, very flattering. BTW, the jeans came rolled for that “boyfriend” look.
Fast forward 4 weeks. The sweater which I really liked – I wore 2 – 3 times. The sleeves are showing signs of like fur balls? Had not washed it because I usually wore it for an evening and then hung it back up. So poor quality.
The jeans are great, but I washed them once and I think they shrunk up a bit. So while the “look” is to wear them rolled a few times, I do like to wear my jeans with heels if I want a dressier look. They shrunk a bit. I do tend to buy my jeans longer though.
I have not worn the dress yet or the other top. I do find it hard to communicate with Stitch Fix on the quality of the items. While I enjoyed it, and I had another Fix scheduled. I am not sure I will do it again. I may just look at the ideas and buy my own items, then I know the quality is what I want. My look at Etcetera as mentioned from another reviewer.
I would encourage you to try Etcetera! II love having a stylist who gets my immediate feedback as I peruse the collection privately with her in her home. If Etcetera’s business model was like Stitch Fix, I can’t imagine the time I would have wasted getting and returning items while she climbed the learning curve of my particular style! Etcetera’s clothes are classy, well made, but with many different styles to appeal to the different tastes of their clientele. I also love the relationship I have built with my stylist and I never feel badly if I leave without purchasing. She even has my husband’s email and he sometimes surprises me with something from my “wish list”.
Thanks so much for your honest appraisal of this company. I was intrigued and did a preliminary sign up, but didn’t really think the questions were as thorough as they might have been. I too was glad to go through the process, but after, what seemed some pretty skimpy questioning, they wanted to to purchase a box. That’s when I decided to do a bit more research, and thankfully ran across your blog. You’ve probably saved me a boatload of time and lots of money.
I just received my first – and last stitched shipment today. I loved filling out the style profile and told my stylist the kind of things I like and even sent a link to my “things I love” Pinterest board (which is mostly clothes). I was so excited for it to arrive but was deeply disappointed with my stitchfix shipment. I received 3 tops and two pairs of pants. I specified the least expensive price range, but everything was $58 or over. The clothes were not worth anything near the cost. They were cheap and seemed very impersonal. They were nothing I had on my Pinterest at all. I ate the $20 styling fee and promptly cancelled my auto fix. I think I would rather splurge on something that I can pick out myself than gamble away $20 for some clothes that don’t fit my style or quality expectations. I’m glad I tried it out, because I was really curious, but I would not recommend stitch fix solely based on the fact that the clothes are not a good quality… Not even to mention they are not in line closely enough with the style I asked for.
How much more specific can you be than “Do not send me any skinny pants.”? And then send me skinny pants. They sent me very loose, flowly tops when I said I prefer fitted because I am small and anything not fitted hangs like a bag on me. I also set a budget limit and then promptly received pieces that went above my budget. Why spend the time and effort of creating a profile if the stylists are just going to ignore it?
I have had 4 stitch fit shipments and I usually think the clothes are really cute, but they often do not work for me. I have kept a bracelet, a handbag, and two cardigan sweaters…something from each box. I specified that I like a somewhat preppy style…even though I am 60+. I am petite, but everything is too form-fitting for me. I guess I like a slightly looser look and therefore, their styles may be geared for younger, leaner women. I do like the personalization and the convenience of having it delivered to your door and getting to try the clothes on at home. Sometimes I don’t bother to try things on because I know they are not my style or will not fit. I am going to try again and this time be more specific with what I like and what I do not like. Overall, it is a good concept, but not for everyone.
I have received 5 stitch fix shipments and have kept only 4 items from those 5 boxes. I have to say, I am utterly disappointed in the quality of the clothing. 2 sweaters appeared to be irregular cuts that should have gone to an outlet mall. Seriously, one sweater had 1 hem 2 inches thick to the left side and 1 hem 1/2 inch thick to the right side. Not to mention the seam was right down the center and back! WTH? I have had 5 different stylists as well. I do think they buy in bulk and dole out the clothes according to the SIZES people want. It in no way feels personalized to a persons style. And paying $68 for one blouse you could find at Target for $10 is not my thing. The few things I did like was the excitement of receiving a package every month and the London jeans are very comfortable. I will be cancelling this service and saving my $20.
I feel like those who don’t like this service expect way to much from it. The color/fit etc things they can only do so much. I mean comments like ( I requested everything cover my arms ) I’m pretty sure you have a hard time shopping as is then if you need everything to cover your arms. complaints about the pieces not going together although they clearly state that they do not send outfits but pieces to go into your wardrobe.
You have to think of it like giving someone your genertic sizing and sending them into a store. Obviously like every shopping experience it is all not going to fit correctly for one reason or another.
Any good stylist is going to try to push you out of your comfort zone some with a new color or a interesting pattern or cut.
I just feel if you have a very conservative style or get frustrated easily if things don’t fit you then you should go on this site.
There are only so many solid color pants and neutral color shirts a company can send you.
I loved my box although every item didn’t fit and I also had one of the jackets they sent already. But I also understand that I am short and have problems with pants being to long all the time. I have a larger chest and shirts sometimes don’t fit correctly on me. I think you have to be open to the fact that this is a stranger who is going purely off measurements that you enter. Be completely honest with them don’t fudge your numbers and you may receive better fits.
I also think its good to look at the clothing they have on their pinterest and facebook etc. before deciding to purchase. I think they obviously style for a younger vibrant look. So I think if you are over 45 and are opposed to most colors then this site will not work for you.
Research and understanding of yourself really are key and I think a lot of the bad experiences could have been avoided with this. Its looks to me like a lot of you want to be considered stylish but don’t actually like the clothing that is considered stylish.
I totally agree with what you just said. I’m on my 4th Stitch fix and I love it. Some of the things I would have never thought of buying but absolutely love them after trying them on. They are a bit pricey for some of the items. Fit has been perfect and I’m a hard to show for person. I loved the dresses the pants and the shirts so far amyway.
Well said Nicole! *applause*
That is understandable; however, when you are 5’2″ (or shorter) you really don’t want a big ruffle on your skirt (especially one that is supposedly a “work” skirt). Being 5’2″ (or shorter) doesn’t mean you want to dress like a child (lol). I noticed a prior review commenting about a big ruffle on a “work” skirt and I agree with the reviewer. Fortunately, I am a seamstress (as a hobby), so I can sew my own clothing and/or alter my own clothing. I came here to read the reviews out of curiosity. I’m not big on shopping, but I prefer to dress myself. What classically looks good on a person/body type is not always considered “stylish.” Sometimes we just need to STAY AWAY from “stylish” (or should I say, “fads”) and go for classic styles that are timeless and look good on our particular body type.
Really liked seeing an honest review of stitch fix! I think I bought into the hype without looking for more genuine reviews.
I’m so not impressed with stitch fix. I filled out the style profile with lots of details (colors I like and don’t like, body type etc) and shared my pinterest board of outfits. My box came with one pair of jeans in the wrong size and 4 shirts that were either in a color I had said I didn’t like (I’m more of a neutrals person and they sent me a pink and purple striped sweater that looked like it was from the juniors section). Had to pay the 20$ styling fee for a complete mismatch of not just my style but things like sizes and colors. Unimpressed with the quality of clothes (felt like target items)-would have been easier to spend the time that I did on my style profile online shopping.
I have subscribed to Stitch fix for almost 2 years. I love the jeans-they have been a perfect fit. I also enjoy the convenience of trying on the clothes at home since I have a 4 year old and that makes it impossible to shop and seriously try on clothes. Yes sometimes items do not fit right or it’s not in my price range but I make it a point to keep one or two items every month and it has paid off. My work wardrobe has grown significantly over time.
I just received my 3rd stitch fix. I kept everything, but I didn’t love everything. There were 3 items that I really liked, one that was cute but I didn’t need, and one that I didn’t really like. If I only bought the 3 items I really liked I would only be saving $3 by the time the 25% discount was applied. I figured the $3 was worth it. I do feel that the clothes are a bit overpriced for the quality,but I have found that across the board even in retail stores. I have found that some of the brands that I receive are carried in stores, and the prices are comparable MSRPs. I normally hate paying full retail price, but through Stitch Fix I am able to get items that I can’t get at local stores. AND it comes straight to my door- so that saves gas and a ton of time. Plus, I have young kids, so I really like the convenience. It’s not something that I do all the time…It’s December now and I probably won’t do another one until April/May. I have found the more specific I am the better. This time I specifically requested fall/winter tops and a cape/tunic and said absolutely no jewelry or dresses. I mentioned specific colors and really got everything that I asked for. I listed my specific measurements too. I have long legs and straight body, so pants usually suck. But they’ve nailed it twice (which is better than I can do at the store on my own). Overall, I’m satisfied and will continue to use it 2x a year.
I was really excited to get my first Stitch Fix after a lot of friends raved about it. It was a totally disappointing experience. None if the 5 items were even close to what I would wear. I debated to keep at least one item so that my $20 weren’t completely wasted but I couldn’t get myself to pay even a penny more…
Really disappointing and without wanting to be too cheap WAY to expensive for what it is…
I’m on my second month of StitchFix and I love it, I wish I’d started it sooner. I have an hourglass/pear shape and it’s hard to find things that balance me out, but stylist who did both boxes hit it out the park on that. Everything she’s sent me has been slimming and modern and fresh without being trendy. When I shop for myself and try things on in those depressing dressing rooms, I end up getting so annoyed by my body shape, it just trashes my whole day. But when I get my StitchFix box, it’s the total opposite. I can immediately try things on with items I already own, instead of guessing and hoping in the dressing room that an item might work with my wardrobe. And if it doesn’t, I don’t have traipse back to return it — I just drop it in the mail the next day. The best part is that I no longer feel the need to shop just to see what’s out there — I’d much rather save my money for the StitchFix box.
I have liked some of the tops and necklaces, but found the expensive pants to be of low quality. I wish I hadn’t kept them. The referral program is such a scam! It’s only worthwhile if you plan to send everything back. They take the $20 styling fee out of your referral credit. If you keep an item, you normally get that $20 back anyway. Stitch fix leaves you with an actual $5 credit. I definitely won’t refer a company that treats customers that way. Disappointed!
I jumped on the stitch band wagon to see what it was all about. Just received my first box. Was really disappointed! Now I sent all of my measurements, recommendations, likes etc. I received a pair of pants which where nice but too short and very expensive. I also don’t wear dressy pants very much at all! Then received 3 tops all made by stitch! All of which I have seen on others boards for the last year! Light weight none fit for one reason or another! Then one dress which again was made by stitch, black no sleeves. Liked it, it fit, but I asked for everything to cover my arms! The cost of the dress was $59.00 very thin material and had loose threads. Needless to say I will not be wasting my time or money even if it’s $20.00 for someone to just through stuff in a box and send it to me! I feel the design cards are made up with the cloths the have made overseas. They are overpriced and not made well! I do have the advantage to be able to go out and shop for myself and love doing it! I know my style and follow the blogs. This is NOT it!
Just sent ALL of my stitch fix back! What a disappointment. Not my style at all. Not my size. And really poor quality for the price!!! I ate the $20 “styling fee”. Beware!
I’ve received 6 stitch fix boxes so far, and have LOVED the experience! I’ve only sent the entire box back once, and have kept all 5 three times, and 1-2 pieces the other two times. In most cases, if the items don’t ‘fit’ you that they are sending, then you should more accurately fill out your style profile with your measurements and comfort with different parts of your body. Yes, they have missed the mark a couple of times, but overall, I’m thankful for the ability to ‘shop’ for great pieces to augment my wardrobe with nearly effortless work on my end. I can’t say enough about the excellent business model and convenience it provides in my life!
Will they prior to a credit card given, I started to fill out the info but changedon’t my mind. I never provided any credit card info.
I’ve only kept maybe three items out of four fixes. I do love one of the items, striped dress, but the others were just OK. I’m very skeptical that I’ve got a “personal stylist” choosing things just for me. I see other ‘Fix reviews on the Internet and a lot of it is the same stuff; I imagine they buy it in bulk and peddle it to their subscribers. Also, my last ‘Fix flat out ignored my instructions about a specific item I did not want and sent it to me. I do agree there is something cool about a “mystery box” delivered to me…which is why I haven’t cancelled yet!
I have received four stitch fixes over the last year and a half and have been pretty pleased with the service.
My first box contained five items that I loved. The dress wasn’t cut right for my body though and the pants were almost identical to a pair that I had recently bought. I kept three items and they are still some of my favorites. There was a super soft sleeveless cotton top that I wore A LOT, and it has just now started looking a little worn out. No complaints considering how much I have worn it through two summers. The other sleeveless top is still like new and the earrings are some of my faves.
Second box I got was a different stylist, and not quite as great. Some things were totally not even close to my style, but I did end up with one terrific top that, again, is still one of my favorite pieces of clothing and still in terrific shape.
Third box was the same stylist as first and again was absolutely wonderful. I loved everything, but only kept one item due to my budgetary goals for that month. The sweater I kept is hands-down my favorite thing I’ve ever received from this service. I wear it way more than I should and I baby it through the wash. It still looks like new.
I stopped the service for about a year and started back up last month, and my first box was a complete winner. When I saw the jacket they sent me, I knew it was going to be a good one. They sent a super soft cashmere blend sweater and two other tops that I really like. They sent a pair of olive colored skinny pants that are not too casual to wear to the office, and look good with any of the three tops. Total invoice for three tops, one pant, one jacket was $240. This is more than I normally would pay for clothes, but not completely unreasonable.
So this service is not for someone who is looking for $15 jeans or for someone who is picky about their own style. It is for someone who has a few extra dollars that they are willing to spend in order to save time and forego the inconvenience of shopping. Also, it’s very nice for someone like me who lives in a rural community with limited shopping resources (Closest Nordstroms is over 3 hours away). I also like that they select items for me that I might not naturally be drawn to, but end up being just right.
So far I ‘ve kept one too expensive pair of jeans because I had a gift card and I hated to see it eaten up by $ 20 charges for items that did not work for me at all. This last box is the worst! 4 very thin tops in November in a Bohemian style which was one of the style choices that I marked that I don’t like and a pair of stretch pants which I ‘ve asked them not to send previously. I ‘ve asked for business professional clothing but have yet to be sent anything in that style. I’m through wasting my time. Don ‘t waste your time or your money. There is nothing personalized about their service,
On the urging of a coworker I tried stitch fix. Though I tried to be pretty specific about my likes and dislikes and styles and colors I like and won’t wear, I was horribly disappointed with what I got, and there is no way the truth things I got went w one another. I got a black blazer, black and white skirt, hideous brown pants, a navy slouch sweater and a hot pink sleeveless shirt. Though i am less than five foot tall and explained things had to be petites, nothing was so nothing fit. The skirt was an a line skirt with a retro print on it and a ruffle on the bottom. A ruffle? Seriously?? I’m a 53 yr old professional, not a 6yr old. Then the pants, dear god. Chocolate brown w yellow and orange lines on them in a plaid pattern. The most hideous thing I’ve ever seen so no point in trying them on but curious as to why they think they would go w a navy cardigan or pink blouse. Cardigan was nice (though too long) and was nice color match w pink top but pink top had gathered pleated type area in its middle which was unflattering. Cardigan, which was probably something you could get in the gap or marshalls for $20-30, was $64 so everything went back. What were they thinking? And I paid someone $20 to pick this out? While picks might get better if I stuck it out, I don’t want to pay $240/yr to find out, so we’re done. I think they don’t have petites, professional clothes or things for folks over 30.
I just signed up and feeling very nervous! How was the return policy? Was it easy to send things back? I am hoping for the best but I am also small bone and not really curvy pretty flat back and front. Wish me luck
I so agree
I have been sooooo very disappointed. Just like others expressed – there has been nothing even close to being sent that is what I expressed I liked. Cheap polyester, loud prints, tight nasty skirts, ankle pants that I stated I don’t wear — and the price points – as everyone has stated are crazy high. I had a $100 gift certificate from a friend – it is now down to $40 and so far nothing has even come close.
My thoughts exactly! Too frustrating! If I want something in the mail, I’ll shop clothing catalogs so I can at least get what I ask for!
One more thing I wonder about…why constant stylist changes? That much of a turnover in employees?
For me, Stitchfix has been a horrible experience. My gut said cancel it after the first disaster, but I gave them a second chance after a promise to really make it work for me. In the second fix, they sent me the same HORRIBLE jeans I had sent back in the first box. So much for personal. I did the work to be specific and linked a Pinterest page. They failed, miserably. $40 down the drain I could have used on clothes somewhere I can try them on and choose myself. And it’s nearly impossible to remove my name, email and credit card information. Lies + difficult to remove my info =scam.
I have been super happy with all of my fixes- four so far. The styles are great; one fix I kept all five items! Unfortunately, I have started noticing people with the same clothes! I was in a meeting the other day and another person had on the same sweater. She leaned to me and said “Do you Stitch Fix?”. Unfortunately, this wasn’t the first time this has happened. It really makes me hesitant to refer my friends because I don’t want us all dressing the same! I have been super stoked on Stitch Fix so far but this is kind of changing my mind about continuing their service.
I really wanted to like StichFix. I am a SAHM, and I homeschool my kids, and my husband travels frequently – so shopping is definitely not something I have much time for, nor time to enjoy when I do go. This was the perfect solution…or so I thought.
I was very specific about what I wanted, including asking for Petite clothing ONLY, and no jewelry. I said that I was a SAHM, and that I was just looking to branch out a little from the jeans and t-shirt style, without going overboard.
I tried this for 2 months with no success. Both times I got 3 blouses, 1 pair of pants, and 1 piece of jewelry. Each time, they have sent me petite pants which ALMOST but not quite fit, 1 shirt that was petite, and the other 2 weren’t petite.
Overall, I feel like they just send what they want without listening to what actually fits me. The shirts that weren’t petite did not fit at all, it was a waste of time even trying them on. Even though both times I liked the jewelry they sent, I just wouldn’t wear it.
The shirts that did fit just weren’t cute. And they were mostly see-through blouses that I would have to wear over a cami, which I don’t like (and I would have to specifically go out to buy a cami to match the color, which is really detracting from the whole point of this isn’t it?). They were cut weirdly, and a couple of times I had to have my husband help me take off the shirts because I couldn’t get them off myself. Not a good start.
I really liked the style of the pants they sent both times (a very cute pair of jeans and a cute dark green pair of jeggings), but they didn’t quite fit me well enough to keep them. The jeggings in particular were perfect in the inseam, but long in the rise (which is normally where the petite cut really helps in the fit). It was like they just made regular pants “short” instead of an entire pair of “petite” cut pants.
I also don’t like that they sent green pants, but nothing that matched them. I would be much happier with a really cute outfit than all separates.
The only good thing I can say is that I live in North San Diego county inland where it’s still 90 degrees, and they did not send anything “fall”, which would have been ridiculous.
All-in-all, not a great product for me, unfortunately. I will stick to shopping at Costco for my Lucky jeans ($30), and Ross for my shirts and jeggings.
I’ve had basically the same experience as all the commenters here – poor quality, overpriced items, and truly a mixed bag in terms of style and fit.
Almost every box is about the same for me. There is *usually* one item that I love, I’ve definitely gotten a few great dresses that I love wearing and fit me like a glove.
Then there are usually 2 items that I think might look cute, but something about them is off – they either fit weird, have a strange pattern, are terrible quality, etc, etc. These are often baggy blouses that seem to be about 5 sizes too big. Baffling since the dresses that are form-fitting all fit me perfectly!
In almost every fix there has been one item that is hideous. Oftentimes it is the jewelry, which I find to be incredibly gaudy and cheap looking, but for $40-$50! It looks like something in the plastic bins at the checkout of Forever21. I also got some of the ugliest, lowest quality pants I’ve ever seen. They were acrylic, went past my belly button, were too loose, and had an awful bright blue and red pattern. Items like this make me question that this is a fashion service at all.
I got one pair of skinny jeans that looked good at first and I was in need of some new ones, but they are terrible quality – they are all stretched out in awkward ways now and I hardly wear them anymore. I also got another shirt that I still love wearing, but the fabric started to pill early on and it has a small hole. I still love how it looks but don’t wear it too often because I want it to last a bit longer.
In general, I find it to be fun and it’s really convenient, but like others said, really hit or miss and in almost all cases, way too high of a price tag for the quality. I’m actually glad that I don’t like most of the pieces because a whole box is expensive! I think I have kept max of 3 items from one box, usually it is just 1 or 2.
I’ve been manually scheduling mine for the last year or so, and I only get them every 4-6 months.
I received 4 automatic stitch fixes but I just cancelled. I am a 54 yo professional woman and enjoy fashion….thought it would get me out of my comfort zone and be fun. I checked the medium cost box because Price wasnt my first concern—i wanted some cool stylish items! The first box was brilliant and I bought everything…great bf jeans and cute summer tops. Jeans fit perfectly, the tops were all roomy but ok for summer and i liked the prints and the necklace. The next boxes were hit or miss and they didnt pay attention to my requests for more fitted tops and work clothes. All the tops they have ever included were tent like and lacked any waist shaping. I asked for black pants suitable for my job (doctor) and they sent black leggings (!?) that were also way too small–I couldnt even get them on! One summer box lacked anything colored or print–dreary gray everything. The quality of the clothes fabric overall is not great– wrinkly polyester and poorly sewn. The last box included a bright blue dress that was super short with a full skirt and covered with cheap looking mesh…bizarre style for a 54 yo woman….and it was also way too big. And a thin knit skirt in a plaid print with an elastic waist that looked like it was from walmart and was too small, plus a pleather jacket that was 2 sizes too large.
Its weird…I am a standard size 6 and usually have no problems finding clothes to fit. i am baffled at their inability to send me anywhere near the right size. This could be a great fun service, but clearly their stylists are overloaded and just sending whatever.
My experience with Stitch Fix has been a mixed bag of goods: I thought I did a good job filling out my profile. One of the things I said was that I didn’t wear dresses/skirts above my knees.
Box #1: For the first box, the did pretty well. I bought two maxi dresses. I had requested a big black purse. They delivered. I requested a dress to wear for semi-formal event. They sent me a pair of pants for $98 that bunched at my knees badly: returned. The “semi-formal” dress was at least a size too small and well above my knees: returned. I loved the purse, but it started to unravel after just using it twice. I wrote Stitch Fix and they exchanged it. So far, the second one has held up. I was so excited to get my box and try new things that I bought a couple of things that I have buyer’s remorse over. One was a maxi dress from the first box. It’s something I would have never picked out, but I thought it was fun and flattering at the time. I’m 53, and now I think this one really looks too young for me after wearing it a few times. It’s cute, but I don’t think it’s really my style. I feel silly in it.
Box #2 was by far the best. I kept everything. I love the wide flowing patterned pants, the pencil skirt, the top, the statement necklace, and the maxi dress was very flattering. I wanted that 25% off too. The statement necklace looks really cheap off but better on. The pencil skirt has an elastic waist which ripped when I tried it on. The maxi dress is a “high-low” dress. I love the way it looks, but I think that too looks a bit young for me now. I may have it altered. Stitch Fix couldn’t exchange the skirt. I loved it and chose to sew it up for 15% off. I’ve worn it once and have had to continue to sew the skirt around the waist.
Box #3 was so bad, it was funny. I gave up on receiving a dress appropriate for a semi-formal event. The stylists didn’t seem to get what “semi-formal” meant. I ended up buying a dress at Talbots. They sent me a dress well above my knees once again that could have won the “ugly dress award”. The culottes they sent were at least a size too small and looked like dated crop pants. They sent me a casual sleeveless top for $68 in August that was cute but not worth $68 especially in August. The next item was a rust colored peasant top that looked like it could have been part of a costume for a Renaissance Faire. The only redeeming item was a black asymmetrical sweater with a zipper. It was cute and different. However I have plenty of black sweaters in my closet. I only bought it to not waste the $20 styling fee. I had requested a black wrap and another pair of wide leg pants. They were unable to fulfill either request. I wrote them telling them I was disappointed. To their credit, they waived the next styling fee for the next box.
They suggested that I do a more extensive board on Pinterest which I did diligently.
Box #4
I received another pair of $98 pants like those I returned in the first box just in a different color. They looked horrendous on me. They sent me a cute purse but in a weird color of green. I would be willing to have bought it and experimented with it for the 25% off, but truthfully I knew I really wouldn’t use a green purse. They sent me two sweaters both were cute, but neither were worth $68. One was black. The other was cream. I wrote them another email. They were unwilling to give me 25% off and claimed I had gotten my skirt half off. They must have difficulty with math. I like the pencil skirt, but I really needed casual nice pants for early Fall.
I’ve decided to take a break from Stitch Fix. Overall, I’ve been disappointed with the quality of their clothes. Their clothes are discount store quality but with the full prices of higher end stores. While they send you clothes during the current season, you definitely don’t get the sale price. They don’t seem to be able to fulfill requests or keep track of what you’ve written in your requests and style profile. Furthermore, the space you have to write in your profile is very limited. I also noticed in Pinterest that they use the same clothes from the last year. The sweater, pants, and skirts were shown in last year’s pictures. In other words, what you get now was what they were selling this time last year.
I also think their clothes are more for younger women (20s-30s). I liked the concept. It was fun at first. Then I realized I was spending money that I really didn’t need to spend on clothes that for the most part were just okay but not what I really needed.
I’ve had far better luck with LeTote which I would highly recommend. I don’t know if I’ll try Stitch Fix again. I think you can find some fun, different pieces with Stitch Fix if you’re really open and have the financial ability to really be experimental…..sometimes experimenting works, sometimes it doesn’t. I also felt obligated to buy at least one piece in order to not waste the styling fee.
I’m giving this a second try. I asked for colorful beach clothes and was sent a box of “colorful” clothes-every single thing in the box was black! I asked since when is black a colorful beachy color.
I tried this also. I’m 5 feet tall and they sent me one of those very long style summer dresses. I loved it but could walk in it. Did they not read my body description. I did keep two items but felt they were extremely over priced. I also asked for no jewelry and had a tacky necklace in my box. I cancelled and will continue to shop elsewhere. Sticking to the birch box, now that’s affordable and fun!!
*could not
I read your post and just want to share that I have had three fixes and have loved every single item. I did send back two items (out of fifteen–not so bad) because of the fit or price. My stylist is looking at my Pinterest page and finding looks I like (and referring to them in my notes). Also, she knows my favorites colors and tries to incorporate them while not overdoing it.
My take on SF is that it’s great for a woman who doesn’t like store shopping anymore or who doesn’t have lots of time to store shop. As such a girl, I am willing to pay a little extra to have stylish pieces that can pair with my basics. There is no way each piece can fit perfectly, so thankfully, many of the fabrics are stretchy. For a gal who has a few pounds to lose (and who gets compliments on her SF style even with a little extra around the middle), that good feeling is worth a lot. 🙂
I’ve found that my stitch fix items are definitely high quality, but the fit is…poor. For instance, i got this lovely flannel top that I was excited about…until I tried it on. Their tops are usually wide at the waist. I am slim, so most of their tops have been too wide and just loose. I’m getting my 4th box soon. I generally keep at least 1 item from my box, so I am ok continuing with stitch fix, unless I start to lose money.
I’ve read all the comments on Stiitch Fix and I’ll give it a pass. I read an article that the company uses freelance remote stylists who spend anywhere from 15 to 30 minutes on each fix.
For those of you who hate shopping, Nordstrom offers a FREE personal shopping service. Just call ahead, give them the specifics of what you want, prices, sizes etc and the stylist will do the legwork. Show up and try on the clothes, you are not obligated to purchase anything. Much better than a remote mail service. Keep working with the stylist and she will really get to know your style. Just a thought.
Of course you have to have a Nordstrom’s near you for this to be a workable solution.
I’m very appreciative of all the comments here. I was really hoping this would be a godsend to someone like me who hates to shop and lives 45-60min from the nearest town with a department store. It sounds like it’s better in theory and has a long way to go before it’s reliable for most buyers.
I love StitchFix! I despise shopping and this is a life-saver for me! Although the prices are pretty steep–I can get clothing cheaper at TJMaxx–it is fun to treat myself every now and then. The stylist really understands my style and she takes me out of my comfort zone–which is great!
Totally agree with you! I wanted to try something new and yes, said I deserve this splurge..I signed up to receive a box every other month 🙂
i know this is an older post of yours, but i wanted to chime in with my stitch fix experience.
i had the same problem every time- they kept sending me shirts that were not fitted. i went through 8 months of ‘maybe i’ll try this again.’ 8 boxes (8!!!) had poorly fitted shirts. i sent personal emails, left very specific feedback, had a pinterest profile the ENTIRE time. still. every single freaking box, there was something that fit me terribly. before my last fix, i sent a very direct email to their customer service telling them that i wanted out. a senior stylist emailed me back directly, told her she would personally style my last fix and BLAM. two ill fitting shirts.
i’m willing to be totally understanding of the fact that it takes time to get to know someone’s style and preferences, but if you pride yourself on taking feedback and getting better with time, i think there really is no excuse for this. again, i understand missing the mark on print or fabric or design specifics, but to send ill fitting shirts in 8 different boxes? it felt like a joke. maybe they just don’t know how to style someone who is my shape- busty but an xs everywhere else.
the day i broke up with stitch fix was a really great day. i still miss it sometimes, but i can’t swing the $20 per box and then feel pressure to buy something that i have to justify keeping or lose my money. i like stitch fix very much in theory, but in practice it was infuriating.
http://chotapeeleeauto.blogspot.com/2015/05/stitch-fix-box-8-review-4-bad-photos.html
I just ordered my first ‘fix’, so i have yet to see if I like the service. I am curious though: what price range did everyone use for their pieces? Are those that are concerned about the polyester and the quality only in the lower ranges (as cheap as possible or $50-100), or is the price relative to quality bad across the board?
I think you may be on to something. At least that is what I’m hoping. I would love to spend the least possible BUT they don’t market themselves as a ‘sales outlet’ so I would expect to pay the standard for whatever quality/price level given. If I really want a steal, I’ll wait for end of season sales and do the footwork / internet search myself. Stitch Fix is doing the legwork of ‘shopping’ and putting outfits together vs me having to do the work – it’s a service and is given parameters based on styles and price. I said I don’t spend much on accessories (aka scarves etc..) so I don’t expect silk or designer scarves. But I expect to pay more for pants, shirts etc…
I chose the mid to bottom price ranges and in my second fix I was sent a $68 long sleeve t-shirt and a $74 cardigan that was 100% acrylic. Not to mention most of th pieces wer no where close to what I had told them about my style. When I complained I was told that’s what I could expect in my price range. Um, no. I don’t buy 100% acrylic EVER. And certainly not for $74. The response I got also told me to make and give them a link to a Pinterest board. Which I did and mentioned this in my initial complaint. So apparently their customer service model is to blame the customer when a shipment isn’t up to par.
After much research I’ve come to the conclusion that the stylists really don’t spend much, if any, time reading customer input nor does Stitch Fix carry a range of styles in their clothing. If you look around you’ll see there really is a set Stitch Fix Look. If it works for you then the service is a match. But if it doesn’t you’re out of luck.
I selected ‘as cheap as possible’ on my fix but still received 3 items over $60…
I purposely did not chose the “as cheap as possible” option because I was really hoping for clothing that could be worn in a corporate setting. I got really poorly made / low quality material stuff, at J Crew price points (!).
A friend recommended Stitch Fix, and since I love fashion, I thought I would try it out. I was skeptical as when I filled out my profile, as there wasn’t a single “outfit board” that suited me. I’m in the home fashion business and I need clothes suitable for a professional career woman–garments made with high quality fabrics, fine construction and distinctive styling.
The clothes I received from Stitch Fix were akin to items I could find in a Kohl’s or Target store. The fabrics were flimsy…some practically sheer. The construction was poor–they sent a knit tight skirt with wide horizontal stripes (how flattering is that?) and the stripes were skewed across the front and didn’t match at the seams. I think one of the problems is that all the Stitch Fix stylists are about 24 years old and don’t understand quality, fabrics or suitable fashion for 40+ women.
When I expressed my disappointment, Stitch Fix customer service offered to send another box of clothes without a styling fee. After seeing the quality of their clothes, I didn’t want a second shipment. They are crediting me for the entire first shipment and styling fee since it didn’t meet my clearly expressed desires or expectations.
For those who don’t like to shop, you would be better off using a Personal Stylist at Nordstrom’s or similar store–or try the dealers who sell Carlisle / PerSe / Etcetera clothing (shown in private homes). Buy fewer things and buy better things! They last longer and are less expensive in the long run. because you will wear them for years.
I just got my fourth fix after canceling auto shipments. It was my birthday and decided to give it one more chance – mistake. I have REPEATEDLY requested nothing sleeveless and of course there was a sleeveless top in this latest fix. There were pieces similar to items I posted on my Pinterest board, which was an improvement, but one was made for someone with teeny tiny breasts and mine are not that small and one was a striped top that was cute but the quality was so poor I am sending it back. They sent a bracelet with gold tones when I have told them I only wear silver. There is one top I am keeping that is cute so I don’t lose my styling fee stain. My third fix was a complete disaster and I told them that when I left feedback. I told them I was very unhappy and at that time cancelled my auto shipments. Do you think I got an email or any coomunication? Of course not! TERRIBLE CUSTOMER SERVICE. Save yourself the $ and aggravation and order online from trusted retailers with known brands. Stitch Fix has poor quality products, they don’t listen and it is very expensive for what you get. I’m done with Stitch Fix.
I guess I must be one of the exceptions, because I love it. I’ve been shopping at Talbots for years. I wanted to expand my wardrobe to more stylish fun clothes. I filled out the questionnaire. I was detailed in what I liked, what I didn’t like, and even requested a large black purse. In doing so, I felt pretty sure that I’d like at least one item out of my first box. I LOVED getting my box in the mail. It was like a present. The black purse is huge BUT I found out when I used it that there’s a wonderful little purse inside large enough to store car keys, your cell phone, etc. so you aren’t rooting around in the bottom. It’s also stylish and fun. Try everything on! I looked at one dress and thought OMG, it looks like a maternity dress! I tried it on and it was fabulous and so different from anything in my closet. Another dress was also flattering and very comfortable. I liked the pants, but they bunched at the knees. Another dress was too short and a size too small. I sent back comments on all the items. I purchased three. They actually subtract the $20 from your total if you buy something.
I just got my second box. It was perfect. I love everything in it: the colors, patterns, styles, etc. Unlike some people, they sent a wonderful top that went with both the pants and skirt that they sent me. My only complaint in that when I tried the skirt on, I heard a tearing sound. I found a tear in the seam. They offered to give me my money back as they can’t find a replacement or 15% off if I keep it. I absolutely love the skirt and think I can repair it. I love the fun funky clothes they have sent. They have honored my requests. I also asked for washable easy to care for clothing, and that’s been honored. I feel that they read my comments in detail. I’m very pleased with their service and can’t wait until I get my next box! I now use my black purse on a daily basis and have worn my favorite dress twice since I got it three weeks ago.
I agree. So far I am please with them. Of course, I just got my first box but loved everything in it. Yes, some items were pricier than I’d like. I kept my 2 favorite items and can’t wait for my next box. I’ve definitely added stich fix to my budget! 🙂
do you know if they will be having anymore events in nashville?
I have received two shipments from Stich Fix and have loved both of them! The first one I only kept a pair of pants, but I consider that a HUGE success (pants suck). The next box (yesterday) was terrific – a dress, a shirt and a blazer I kept. I loved all of them. I did set up a Pinterest page (only for Stich Fix) and I also shared with the stylist the type of things I like which helped. I’m a huge fan. I’m also willing to spend a little more for the convenience of getting things at home. I have two kids and don’t have time to shop.
just received my first Stitch a Fix. Loved it! I have a very extensive Stitch Fix Pinterest board and was very specific about my tastes and body type. I did want to be stretched a bit. Of my 5 items I kept 3. Loved the boyfriend jeans. I asked for them and also mentioned I don’t like jeans with too much spandex. These were perfect. I had pinned one of their bags and they sent me the exact one. A cute little straw and black ” pleather” draw string. Loved it. The third item was a cute sleeveless off white top with a black lace detail strip down the front. This was the item that was ” stretching” me, I dress fairly traditionally but with my BF jeans and black sandles this will be great for a night out. I did ask for a black blazer, but did not care for the material on the one they sent- returned. The 5th item was a pretty cobalt blue long sleeve flows top. I didn’t like the shoulder detail and it’s not the best blue for me- returned. Can’t wait for next month!!
I was so relieved to read these comments. I received my 3rd box today, and I’m also convinced that the stylists pay no attention to requests, preferences, or sizes. I am very busty and short, and requested no sleeveless or skirts/dresses, and no white, yellow, or orange. I also have asked 3 times for a lightweight cardigan. In my first shipment I got a sweater with wide horizontal stripes, a ridiculously small white cardigan, a short skirt, and a black sleeveless blouse that criss-crossed and bulged open at the bust. In my second box I got 3 sleeveless blouses, all tight in the bust. I did get a pair of jeans that fit. I asked them to check bust measurements before sending more blouses, and specified again – no sleeveless. I received two blouses that measure 2″ smaller than my bra size, another blouse with “petal sleeves” – meaning that it’s basically sleeveless with some fabric attached to the shoulder – and a pair of high waisted skinny pants in heavy fabric that can best be described as girdle-like. Considering I asked for low-waist straight leg jeans, I’m not sure how they come up with that one. Item #5 is a pretty cowl – that measures 30″ in width. Doubled, that’s 5 feet of fabric wound around my short neck. The fabrics are all synthetic and inappropriate for summer. Do they not ever send cotton or linen? I obviously am keeping nothing, and sent a rather scathing letter. I then got in the car, drove to Chico’s, and bought a linen/cotton cardigan with elbow length sleeves in a lovely blue print that drapes nicely. It was 40% off and I had a $60 gift certificate – so that did make me feel a little better.
It is clear to me that the stylist at Stitch Fix do not read your comments. In fact they do not even review prior purchases. I had only been a customer of Stitch Fix for approximately 6 months and one of the few items that I did purchase, showed up a second time in a fix. I also asked that no “dry clean only” items be sent. I received dry clean only items. When I complained about the foregoing I was advised that the stylist cannot keep track of what the care requirements are on each of their garments because they are a new company. They never responded to my complaint that I received the same item twice. My requests for items were ignored and unaddressed but they were happy to ding me for the $20 each fix even though there was nothing that I had requested in the fix and it in fact included a prior purchase. The representatives of this company have a lot of excuses, but are unwilling to accept responsibility for problems and issues. This is not indicative of a commitment to customer service.
I thought stichfix was a great idea but, by no means is it run by anyone with an eye for fashion. Everything I received in my two packages I could have easily bought (for half the price) at Marshals. I found all the items to be very typical and boring. Black pants, long grey dress, blue blouse. I mean I could go into old navy right now and find something more stylish…pretty pathetic. It was as though they did not even pay attention to what I wrote up about my style, or even once glimpsed at my Pinterest page. Waste of time and money. 20$ styling fee I could have just given to any middle American mom to shop for me. Also they sent me a pair of ripped shorts!!
I’m so glad I read these reviews, I was feeling like it was just me! I’ve had 3 boxes now, and I’ve kept 1 items so far, and I’m not even crazy about it. I have a very hourglass figure, and SF asks you for your bra size, so I provided it – I have a bigger bra size. Knit tops work best. Woven tend to be either way too small across the bust, or way too boxy. I specifically said I like things that fit closer to the body on top, more knits and less woven fabrics. Of the 10 tops I’ve received to date, 8 were loose, boxy, and the fabric was terrible, woven with no give, and polyesterish. I also asked for SUMMER items as it’s June and the average temps are 90+ degrees. 3 of those 10 tops had short sleeves, everything else had long sleeves and was heavy and non-breathable. I’ve been sent 2 pairs of jeans – the first pair in my first box were a size smaller than what I specified in my profile, the second pair were a size larger. How hard is it to just pick the right size? It’s like the stylists aren’t even reading my comments – I’ve been very specific in my feedback about what didn’t for me. I created a Pinterest board before I even signed up for my first fix. My third fix was the first time the stylist even mentioned looking at it, and none of the items I received even remotely matched anything on my board. I feel like I blew $60 in styling fees and they weren’t even trying. I’m done.
I tried Stitchfix and was very specific in my profile. One of the things I was very specific about was sleeveless tops. I said None. I do not wear them and I do not want them. I was also very specific about some other items. I should have photographed what they sent. Ridiculous is an understatement but it included 3 sleeveless tops. Needless to say I contacted them and told them how unhappy I was to which they replied that it usually takes them 2 or 3 times to get my style correct. Meanwhile I have to pay $20.00 for them to not take the time to look at the profile I created or have them put any effort into picking out my items. To me that’s like driving down the road, opening the car window and throwing a $20.00 out on the road. They did not offer me a credit, an apology or anything else. Just told me to “let them try again”. Nope that is not an option. When the first order comes with 3 things I specifically said don’t send then I’m done. I didn’t like their response to my problem either.
I had the exact same experience! I was very clear about no sleeveless tops yet EVERYTHING in my box – 3 dresses and a top – was sleeveless. Aggravating. It’s understandable that it might take a few months for them to get my style preferences but completely ignoring my request is a whole other story.
It also ticked me off that when I did a Pinterest search for other people’s reviews of that month I saw no one else got the ugly stuff they sent me. Everything I got was gray or black whereas other people’s boxes were full of pretty colored stuff.
Three boxes later and I have two tops that I kept and one reversible tote that is very versatile. Cheap quality and over priced. I think providing more specific options when creating your profile would go a long way. The items I received had stripes – lots of stripes which made me look much bigger than I am for a petite size 6. SF could only gain from adding more items to choose from every month. I suggested accessories but after the one tote three months ago, I have received nothing more. Such a wonderful concept that could go so far for those of us who don’t enjoy shopping.
While I had a similar issue with not getting items I liked, the most frustrating thing I found was that I spent WAY more on a clothing item than I normally would and then it would fall apart. However, there is no way that I have found to return items that tear up the first time you wear them. I paid $98.00 for a pair of skinny jeans and the button started coming off after being worn twice. These jeans are not even remotely tight in the waist so the button should not be coming off. I am not impressed at all by Stitch Fix and will not waste my time or money again.
Reading this made me feel so much better since I had practically the same experience. I tried 4-5 boxes before finally canceling, keeping only a few items that I probably shouldn’t have since they were overpriced and I hardly wear them. The prices were similar to Banana Republic or jCrew but much lower quality and poor fit!
I was very detailed in the type of items I want and why I returned the items I did but the items they sent were not my style at all or fit poorly. I got the feeling they organize items by size and major style categories (preppy, casual, boho, etc) and then just throw items in the box. I have little faith that there is someone actually trying to pick items I like, especially since I had a different “stylist” each time who claimed they spent time picking my items and I would “love” them even though I hardly liked anything in my box. I tried really hard to love StitchFix since I really don’t have time to shop and would gladly pay someone $20 to do it for me, but this sadly did not work out.
Another comment: stitch fix should have a question for body dimensions on customers’ style profile page to find clothes that go well with those dimensions. They could allow customers to update those dimensions as they change. I know that two size 8 or 14 women can have very different body types even though they’re the same size.
I’ve received 4 boxes so far and I have to say that I am happy overall. I sent back every item in one box, but have kept all of the items in two boxes. I admit that I am used to spending a little bit more for clothing: Nordstrom, Anthropologie, etc. I also make my own clothes, so fit is very important to me. I make everything (no kidding) including jackets and (now) swimwear and lingerie but it takes time and I need something to fill in the gaps. I’m petite and the items I’ve sent back usually have more to do with fit and proportion than style, but I have received several petite items and customer service happily exchanged sizes for one item that I wanted to keep and would have otherwise sent back. I will continue to receive my monthly boxes because I think it’s fun. You can request not to be sent particular fabrics, etc, if you are worried about quality. But honestly, item quality is far less than it was decades ago since clothing manufacturing has changed. It’s not Stitch Fix; it’s everyone. You just have to know how to care for what you have. And/or spend a decade learning to make your own (though you’ll easily pay just as much if not more for quality there as well).
I got my first stitch fix a couple of days ago. I was so excited to open the box, but disappointed by the items. I only kept one item (a necklace that I really liked). The shirts were really big, and I ordered size XS. I showed my boyfriend the items, and the grimace on his face said it all.
I even have 200 items on my pinterest board for them to see. But, I know I’m very picky about the fit, style, and design of my clothing, so I will give it another shot.
I just got my 4th box and kept it all. I’ve had hits and misses before and some misses were big! Jean jackets and heavy jeans for TX summer! I would say that the clothes are more in line with Anthropology (some of the brands are the same) and to get better items, you can’t check the cheapest box. Once I was past the 3rd box, the stylist has remained the same and they are really looking at my Pinterest board and my requests. This is not for the frugal or a jeans and tshirt kind of gal! Sizing can be an issue but overall I’m pleased. Everything I’ve kept Ive worn and loved. And the pieces are unique. I would not spend $60 on a tshirt but I did for a beautiful silk blouse. Got three summer dresses averaging $68 each. Don’t look cheapo either. Could I find them cheaper elsewhere? Maybe but I hate mall shopping and find most clothes to be generic and uninspiring even at banana republic and mid level brands. I was on the fence initially but now I think I will stick with it.
I’m really surprised by all of the negative experiences with stitch fix. I just received my 3rd box and I have not sent anything back so far (15 pieces sent, 15 pieces kept)! Part of the reason could be that I’ve had the same stylist all three times and she’s been great! Another thing is, I’m not picky. I think stitch fix is perfect for me- I’m a working mom who doesn’t like to shop and doesn’t have time to shop! I work in a client service profession, which I explained to my stylist up front, and she seems to try to find things I can work both at work and outside of work by giving me advice on how to dress it up or down. I agree that some of the prices are high, but so far since I have been pleased with all 3 of my boxes, the prices have been worth it once you factor in the 25% discount! My wardrobe has never been so exciting!
Pretty disappointed with the fit and the quality. I loved the look of everything in the box, but the tops were cut weird and fit poorly. The jeans were cut too low and were very expensive. I ended up keeping one item just so I did not lose the styling fee, but I would have sent it all back. If you hate shopping but love clothes then this is a fun idea, but one Saturday of the mall could produce what I got in this box for about half the price.
I’m not seeing the problem myself and both my adult daughters are having with Stitch Fix. the sizing from top to top is visible without using a tape measure. We are seeing the sizing as very small. The labels in the neckline and hangtags are different. Seriously, my last box was insane, Texas is hot, all long sleeves and a hooded jacket. The stylist is never the same, so I assume they have a huge turnover. Would love to hear if others are getting the same stylist each time.
I have tried Stitch Fix several times, even cancelled once and decided to give them another try. I give them a complete description of my likes and dislikes and it seems the stylist is not paying attention. In fact, it appears they are sending what won’t work and what I have stated not to send.
I even posted on Pinterest what I liked for them as a reference. It is such a great concept, just wish it worked for me.
I had a similar experience with Stitch Fix. They sent two shirts, earrings, jeans and a flowy cardigan. I liked both shirts but they were waay too big, the jeans were too small, the cardigan fit but I really didn’t like the color. I kept the earrings, and sent everything else back. I felt like the price on many items was just too high, I could find similar things at Nordstrom Rack for less. Haven’t used it again after that first disappointing box, just not worth $20 to me.
I think you have to know who you are, in deciding whether you want to use stitch fix or not. If you like to shop, and love to find a deal, then stitch fix is not for you. I hate to shop, and can now afford to pay higher prices than target and Kohl’s. My first fix was awful, they sent me preppy clothes! I was very irritated, as there is no way anyone could interpret me as being preppy. I stuck with it, and they got better month after month. My fifth month was perfect! I kept everything and was in love with every single piece. in my profile, I told them to take me out of my comfort zone occasionally. it has been fabulous! They have sent me things I would’ve never picked out on my own, and I get compliments every time I wear those things . For me, this is perfect. I will not shop. I cannot state that enough, I hate to shop, so I love to have pre-picked clothes just show up at my door. I haven’t been doing it long enough to really speak to the long-term quality of the clothes, however. For me, I don’t mind spending the $20 styling fee to save time, gas, and sanity.
Can someone clarify for me, how the $20 styling fee works? Is that each month? So if I don’t keep something from my first box it would still cost me $20? Or does that $20 styling fee somehow roll over each month? Thank you!
From their FAQ,
What is a Styling Fee? How much am I really going to pay?
Before we ship your fix we collect a $20 styling fee. The great news is that the fee is applied as a credit toward the purchase of anything in your Fix. Pretty awesome, right? The styling fee allows us to maintain our excellent selection and styling services. You only have to pay the $20 styling fee to get a Fix. You are never obligated to purchase anything in your package (but we bet you’ll want to!!!)
So do you pay the $20 for every box?
If you don’t keep anything you forfeit the $20. I also didn’t like that they send you random separates – and you are supposed to complete the outfit with your own items found in your closet. I had none of the items on the style card, so I’m still left with a hodgepodge of clothes that I have no idea how to wear. I’m thinking I might as well go to JCrew.com or Gap.com (my style preference) and “style” myself using their ensembles as inspiration (and not paying $20 for a styling fee). It was fun though to get a box of clothes in the mail!
I recently got my first fix, after a few months of trying to decide if I wanted to try it out or not. I was pretty skeptical. I’m very picky about what clothes I buy and if they don’t look or fit just right, I pass on it. The idea that someone I’d never met was going to be able to send me a box of clothes that were ‘perfect’ for me still seems a bit crazy. But, I filled out the profile and decided to give a try, signing up for just one fix for the time being. Well, out of the 5 things they sent, I kept 3. I received 3 tops, a pair of skinny jeans and earrings. I have to tell you, I was pretty amazed. And for me to say that about clothes, that’s saying something. I’m not a big shopper mostly because everything I try on I seem to hate. I tried the tops first…..I loved 2 and liked the third. I kept two of them and send the third back only because it didn’t fit quite right up top. The jeans…it’s very rare that I try a pair of jeans on and they fit, look good and are comfortable all at the same time. Kept those as well. I sent the earrings back just because they weren’t really my style, but they were cute. The prices….a little higher than what I would normally pay, but as I decided I was allowed to splurge once a month, I decided it was ok. I checked out and ended up setting up another fix for next month. Hopefully it goes as well as the first!
Same experience.
I told them I was looking for fitted clothes and received a fix of all baggy clothes. I sent it back with an email complaint and received a second fix for free. The second fix contained three baggy shirts (most more than two sizes two big) and two dresses that were too big.
I canceled my subscription.
I was really disappointed too, because I was really hoping for it to be good. I was so excited to get my first box, and still hopeful about my second.
What a joke. I will not waste my time with them anymore.
Thanks for the honest review! I have thought of doing it just for Allume b/c I feel like I’ve been in a mom frump for a while now, but I have a friend of a friend who is really into style who is going to come over and help me pick out some outfits from my own wardrobe instead! I have only met you once in person but I knew immediately that that jacket did not look like you at all!! LOL
Most upscale women’s brands are into vanity sizing these days. If you are a small in something from Target, you’re probably an XS in stitch fix clothes. To me Target runs small or are sized for juniors, but stitch fix are actual women’s sizes or have vanity sizing.
I am now on my 8th fix & I love stitchfix! I will normally keep 1-2 items, but on my last fix I did send everything back. I find the items are of mixed quality and I am fine paying the $20 styling fee as I find it to be more of a convenience fee. I turn the shipment off when I can’t afford it and back on when I can. Yes, some of the items I did not like, but all of the ones I’ve kept I get regular compliments on. If anyone were to try it I would recommend to use it at least 2-3 times to allow those stylist to really get it right!
I really appreciate this honest review. It seems like a lot of bloggers “LOOOOOOOVE!” everything in their box and surround the post with affiliate links, but then I never see any of the box items again. It’s nice to see why!
I tried StitchFix. I found that the clothes did not fit and the prices were NOT reasonable. I think it’s a great thing for those that spend a considerable amount of money on clothes, but for a frugal girl? Nah.
But it was fun to go through…that would be my only positive comment.
I have my own stitchfix. it’s called kohls online shopping. I know what size I need for each brand they carry. I order what I think I may like, get free shipping, and return the rest to a store nearby. i only wish I would have started this sooner – saves time and gas money.
That’s what I do too! I have been known to order swimsuits in three sizes just to try on in the comfort of my own home.
I love your site and sincerely appreciate your honesty. If you are looking for a style guide of some kind I have found lots of strength in my style through http://dressingyourtruth.com/
I could give you my link but I wanted this to be just a tip and get no benefit in return to prove it is worth the $$. I now love every piece of clothing I own. I do not look at things that just do not look right on me. I have style!!! I never had that before DYT. If you choose to go on the journey I would look forward to your thoughts!
Thanks so much for the suggestion!
I tried Stitch Fix for about 4 months. I loved the concept and told my friends about it. Usually, I kept 3 pieces out of the box. They weren’t the most expensive, but weren’t the cheapest either. Within one or two wearings, 5, yes 5! pieces had to be thrown away due to holes and snags. I am not hard on clothes and have had some of my clothes for over 10 years. I was very discouraged and canceled my subscription. Money wasted.
I found this also. I keep buying stuff because I hate shopping but love them being sent to my door but they pill up and stretch out and seem to be of very low quality for a very hefty price tag. I will pay a little more for quality but not for stuff that you can only wear a month. They all fade, pill or lose shape. I have not found one that has held up. I have had the subscription for 6 months.
Agree 100% with the comments on quality vs. price. I truly believe most items that are sent could come from Charming Charlie or TJ Maxx. Not what I had hoped.
Also, they do not seem to understand my style (which is not difficult…it’s pretty conservative), even though I have also set up a separate Pinterest board and provided detail on my profile of my likes and dislikes. It could be because I’ve never had the same stylist, and I’ve had about 6 shipments. I could possibly be a difficult case…I have heard that to be true in other areas of my life.
I was truly hoping this would be a life-saver due to my work schedule and dread of shopping, but alas it was not. As such, I will be discontinuing my service with Stitchfix.
I’ve decided to simply order a few things from J Crew or other higher quality stores each month. It’s around the same price point, and the “styling fee” (if you don’t want anything” is much less- either the shipping fee to send it back, or a car ride to a J Crew.
I would like to recommend LeTote.com as an option for those looking for new clothes. It’s a different type of situation in that you pay a monthly fee, and then if you like something you buy it at a discounted rate. I like it because I enjoy new style in bulk and they send 5 items every tote (3 garments and 2 accessories). I enjoy being a fashionista, but since I generally just borrow and return, I only pay the monthly fee and I don’t clog up my closet with new clothes. I’ve found I can go through one tote a week, so that’s 20 items to play with each month without adding to my clutter. I know it’s not for everyone, but I work full time and I get to add to my work wardrobe.
Thanks so much for the recommendation!
Yes thank you! Going to try them out! What a great idea. I love CHANGE more than anything, so just being able to change up my wardrobe every month at an affordable price sounds awesome!
I have to say on StitchFix that I had trouble with their sizing too. Maybe it’s a petite girl problem. I also tend to think that the more expensive brands tend to size things much larger. An XS from StitchFix has felt like a large on me before. I’m all for some wiggle room, but it gets a little silly!
I’ve been getting monthly boxes, mainly because it’s fun mail and I’ve had some extra spending money lately.
However, I think I am going to cancel soon. I usually find a couple things to keep, but I find my boxes are mainly shirts and those shirts tend to all be very thin material, especially for the price.
Has anyone else had the same experience?
Yes! I used Stitchfix for 4 months and finally had enough of them sending cheap quality clothing with a $50 price tag. I cancelled the deliveries and told them I could get better quality at TJMaxx at a fraction of the cost.
Overall I bought 3 items, all 41Hawthorn brand, that I am happy with.
I had the same issue I recently found Fashom which is far better with pricing and quality.
Yep! I think they must own stock in polyester shirts lol
I also had the same experience, the clothes they sent were poorly made and of low quality material; the stylist did not pay ANY attention to my styling board. To top it off, I received two of the same items the author (Crystal) did in her shipment… which really makes me question how “tailored” the service is.
I think I have figured out their business plan: the Stitch Fix ladies probably own the “brands” that they ship out – they manufacture much of the clothing shipped. This way they control production costs, and also set the cost for the customer. There is not much of a way for customers to price compare because these are not brands that you can find in stores. I wouldn’t be surprised if people who select bargain brands and more expensive brands get approximately the same stuff at different price points.
I have been wanting to try but I have to lose some pregnancy weight first. Last time I checked they only go up to a size 14 and I’m a bit above that now.
lol.. I had pretty much the same experience. I send everything back 🙂 They sent me pretty much the ugliest shirt I had every seen AND it was huge.
It’s a VERY fun concept and I wanted it to work, but it just do not for me.
Thank you for posting your honest review! I have been waffling over trying StitchFix or not for a long time. I would love to see a follow-up post after your next “fix”.
I have to say I’ve had a great experience with stitch fix. My first box had a few misses but it was mainly sizing related and I wasn’t really sure of my own size because I’d recently had a baby and nothing I owned fit quite right either. My 3rd and 4th boxes I kept everything.
I keep reading about Stitch Fix and I’ve had some friends try it, but I haven’t taken the leap yet. I love to shop and find deals, but now that I have two little kids I find it hard to actually go shopping for clothing myself. I might be a little different than your typical reader. I’m not a full time stay at home mom. I work in a professional office where I have to dress up. I find myself stuck in the same clothing rotation. Maybe Stitch Fix would be helpful in my case? I really appreciate all of the comments here. Lots of excellent tips! 🙂
Might I recommend the “Dressing Your Truth” program. It makes you your own fashion expert (clothes to make up). I can now shop much faster (and I enjoy it), and I haven’t bought anything since I started that I haven’t worn. Also you shop where you want, yard sales to Nordstrom. And truly it is more than a dressing program, people learn more about themselves and it is literally life changing. I can’t describe it well enough, check it out at http://dressingyourtruth.com
Also note, the price for the course often is on sale at 67% off.
I tried Stitch Fix also. Absolutely love the concept but similar to you did not feel like the clothes were my style OR they didn’t fit. I also kept one shirt and then regretted that I did so I gave it away to a friend.
I will say that I’ve had multiple friends who absolutely love it, though. I have a large Pinterest clothes board and provided that link. I don’t think anyone looked at it because nothing in the box was remotely like the items on my board. I think they do mostly trendy clothes and my style is more classic. The friends who loved their fixes are all very trendy.
I’ve actually had really good luck with Stitch Fix, and some of my favorite clothes are from SF. I’ve had a couple of dud boxes, but there’s always been at least one winner in each box to keep. I do have that gray sweater tee you received, and while it was pricey, it’s one of my favorite, most versatile pieces and I wear it all the time. One tip: if you get a box you love, make a note of the stylist because you CAN request that person to choose your next box as well.
I tried Stitch Fix also. Absolutely love the concept but similar to you did not feel like the clothes were my style OR they didn’t fit. I also kept one shirt and then regretted that I did so I gave it away to a friend.
I will say that I’ve had multiple friends who absolutely love it, though. This just dawned on me but they are all clotheshorses and I’m more of a minimalist. I wonder if it’s a situation where those of us who have fewer clothes but really love what we have don’t do as well with a service like this?
I have tried Stitch Fix four times and I really like the clothing. I sent an entire box back once due the fit and shape of the clothing. All of the other boxes, I have kept the entire box. There is always one item in the box that I don’t like, but it is usually free and I sell it to a friend. The pieces are not at all what I would see and buy in a store and for that I am grateful to them because it stretches my clothing style and I always get compliments on the clothes, so apparently they know what looks good on my instead of me knowing that. I have tried the personal shoppers in the department stores and I find that they just try to sell me an outfit and not try to help fill in the holes with all kinds of items. The only thing that I don’t like about Stitch Fix is the cost of the clothing. I would never pay those prices somewhere else, but I also wouldn’t buy dry clean/hand wash only items. I am taking better care of my clothes now.
I’ve seen Stitch Fix reviews and noticed several things. One, how overpriced (or highly priced) everything was. Reading more about it makes me realize that this is affordable only for a blogger with a high readership who would be getting a lot of referrals!
Secondly, the box seems to be a hodge-podge of items. I would want things to go together so that I had items that could be mixed together. (I see that on the cards they have shown which items go together but that dress with that jacket?)
Subscription boxes seem to be “in” right now, whether it is for makeup or clothes or other items. It’s fun to get a present in the mail to yourself, but I’ve looked into these and watched some videos, etc. and since you have no control over what you get, I think I’ll save any splurge money to actually pick out clothes/items I want.
What’s interesting, is that I specifically and clearly asked for a complete business outfit. I asked for pants/shirt/blazer… and clearly, that’s not what I got!! At least the stylist did acknowledge this in her note to me, but it still was weird that I didn’t get anything remotely like I really asked for.
I really appreciate your honest review of Stitch Fix. Now-can I give you my honest opinion? I have rolled this around in my mind since I saw your Sitch Fix post last evening on how to say this in a kind way. To be completely honest I was surprised to see a Stitch Fix post on a blog that is all about saving money and being frugal. To me the two don’t go hand in hand at all. Since you are a money saving blog your primary goal is to help readers spend their money wisely and how to be frugal. I honestly don’t feel Stitch Fix is for people living on a tight budget who are saving their money to pay off their first house or etc. I don’t know if you understand where I’m coming at or not. And I say all this kindly because I love your blog! And I did notice that you didn’t keep the one shirt you liked because it was too expensive.
I really appreciate you bringing this up and sharing your honest opinion!
I debated long and hard whether or not to post this review because, as I mentioned in the post, the items from Stitch Fix are much more expensive than what you’d find on the clearance rack or at a thrift store or garage sale. However, because we have such a broad range of readers now (based upon our last survey: many who *do* have quite a bit of disposable income and who *do* spend money on quality business clothes, etc.), I realized that if my blog was about helping people spend their money wisely, an honest review like this could help those who were considering trying Stitch Fix to make a more informed decision as to whether it was worth the cost.
I hope that clarifies. It’s been a new challenge to navigate the waters of having a much more diverse readership — I’m learning as I go and always appreciate the input from others. 🙂
I appreciate your response to this because I was thinking the exact same thing as Shelly. I would never even consider Stitch Fix because it simply would never even be in my budget to be able to do that yet I do work in a professional office. But I would much rather weed through sale racks like I do and find something I love to wear that didn’t cost more than 20 bucks. But then again that is just where my budget falls I don’t pay over 20 dollars for a shirt but yet I am able to still find stylish new clothes and I AM a plus size person! I guess Stitch Fix is just offensive to me as I am PLUS size and I am proud of who I am! 🙂
I’m confused about why they are all out of blazers since the company seems to work best for “working women” and a blazer seems like the obvious perfect fall clothing piece.
My thoughts exactly. They did say that they would be getting some in soon, so they told me to ask again in my next Fix. I did and my next Fix is supposed to be coming in a few weeks, so we’ll see what it has in it!
And this is why I admire you so much! You are so honest about the services and products you endorse and never say you like something just for the sake of getting referral credit. What a wonderful and kind idea to give away your credit if someone signs up through your link. Your generosity inspires me to find ways within my means to help others. Oh, btw, as soon as I saw that jacket I knew immediately that was not your style! lol It will be great when your little fashionista grows up and puts your wardrobe together ^_^ Have a wonderful week!! xoxo
Thanks for the honest review. I have read a couple other bloggers’ reviews of Stitch Fix, and the general consensus seems to be that the items are overpriced and usually only one item, if that, is a winner.
Personally, if I have money to spend on clothes for myself (which isn’t all that often, let’s be honest), I want to go to the mall or other store and TRY ON ALL THE THINGS!, and search for good deals by myself and not hope that my “personal stylist” is looking out for my best interests. But I usually have more time than money, so I suppose I’m not really Stitch Fix’s target client.
I guess I’m one of the lucky ones who has had a ton of success with Stitch Fix, even in the beginning. I’m a teacher and mom to 4 young children and my stylist has nailed it each time. I have done blog posts about my experiences and am very honest, but I’m not doing it for referral credit…I just like seeing friends and family so excited about this service!
thanks for this review! I was actually getting ready to post a review on my blog. I got my first fix last week and loved everything. As for prices, I normally shop at a store where the average price is more than what these items were. When I do my review I’ll be sure to link this one so that there is a balanced viewpoint.
Yikes! Surely they ask for your measurements along with your preferred size. And what’s with sending such a wrinkly dress? I would have walked away too. I rarely buy anything at the store when I take 5+ items in a dressing room- and that’s all stuff that I pick out. So I’m pretty sure this service is not for me. I do appreciate your honest review. On another note- I have been noticing how adorable the dresses are you’ve been wearing in your IG photos. 🙂
Thank you so much for your honesty. I’ve done some googling to try to find honest reviews of Stitchfix and have only found bloggers raving about every item they’ve received. I’m sure there are many people who have had good experiences but I couldn’t help but think many of them were just in it for the referral credit.
From what I’ve seen from other blogs Stitch Fix is way too overpriced! I would never be able to afford it and I can’t help but wonder if these ladies wouldn’t be receiving referral credits if they would stay signed up with Stitch Fix. (Not referring to you)
But I agree with the above comment that I could pick out better clothes for you and I’ve never met you. 🙂
I tried as well and was not happy with styles or fit even after trying to be more specific. Increase in size did not help at all! mediums and large tops have same very small arm holes among other issues!! I also requested longer time to view items, to no avail.
There are many positive and negative comments on their site, which made me scared to try it at first.I’m still on the fence…only had one “Fix” and it was a mix. I kept a blouse that I love and wear. The necklace was too short but I liked it, the skirt I loved but it was ripped, and the 2nd blouse I loved but it fit like a medium (I wear a large.) They also sent a sweatshirt that I waffled on…but finally sent back. It was a pull-over and I don’t like pull-overs and it had wide horizontal stripes that I felt made my hips look wider. I sent a very detailed report on what I sent back & why so I hope the 2nd Fix is better.
I do most of my shopping on-line. I hate going to the mall or stores. I like trying on the clothes in the comfort of my home and with my accessories, so I love the concept. I hope it works!
I agree that I am weary of the quality of the clothing and the pricing, but the first box wasn’t too bad in that category.
I signed up for every two month delivery and will get my 2nd box in November. Fingers crossed!
I actually had won a 300.00 credit to stitch fix– I had several boxes– they never got it right…my size or my style… and I did all the things suggested… in the end, I just told them to keep the rest of the credit after a shipping fiasco!
Andrea Dekker (one of your sponsors) did a great post on getting a great wardrobe– for you, and at great prices–
http://andreadekker.com/my-new-wardrobe/
I have clothes from pricey, higher end stores like Talbots, and clothes from Walmart— one thing I see more and more is that it is hard to find good quality, long lasting clothing… I think this is where being a good shopper and knowing your style can really help….
thanks for the honest review!!
I’m not a fashionista and I don’t know you but I think I could have done a better job putting together some clothes for you. What were they thinking with the army jacket and the wrinkly dress?
I hope you’ll let us know how the third box turns out.
I appreciate the honest review as well. I get that maybe over time they learn your style, but geez I just don’t have time to give them a detailed idea of what I like, then work my way through 3 boxes over months and spend more time telling them what I liked and didn’t like, plus sending the stuff back. Unfortunately it seems to me it is more time consuming than I could handle.
I just have to say that it is so refreshing to read your honest opinion about this. You could have easily tried to put a positive spin on your experience and gotten tons of credits from all your readers signing up. I’ve only read beaming reviews from other bloggers, but I know that they are getting most of their items for free from referral credits (popular blog = lots of free clothes). I think the prices are INSANE! I would never pay $40 for a t-shirt or $90 for a skirt!
I have to agree with many commenters– I tried one box and was really disappointed. I linked to my Pinterest board but my stylist must not have looked at it because none of the items in the box were remotely my style! And they sent me things opposite of what I had specifically requested, for example low-cut tops when I have to have really high-necked tops for work. One top even showed midriff!
The one piece I liked was a bracelet, but I balk at paying $60 for costume jewelry.
It’s a great idea, but only if they take the time to actually look at your Pinterest style board and read your specific requests.
I read another review that said Stitchfix accidentally left a price tag on, and they were trying to charge her 2x the amount. I think you could definitely find the quality of clothes they offer at TjMaxx or Marshall’s for half the cost- that might be where they get them anyway.
Yes…and LOVE it! My first fix was not a successful, and made sure to fill in the comments and tell them what I was specifically looking for. Second fix was absolutely perfect. It can be addictive. My next fix is scheduled for December….not sure if I can wait that long though.
Thank you, I’m happy to see an honest post rather than “look at all the cute stuff I got!”. Stitch Fix actually made me cry. I was excited to try it out, and anxious to build a new post-partum wardrobe as I went back to work after baby number 1. That post-partum body was a size 14 when I finally got off the waiting list so I jumped in, knowing as my size reduced through my post-baby diet and work out plan that I would just update it with them. I signed up on the waiting list and after months, finally got the email a box was coming! I liked most of it, but only kept one pencil skirt that I loved and fit beautifully, hoping that as I got boxes over the next few months I’d gather more and more pieces that I “Loved”. After all, wasn’t that the point?
A few weeks later, right before my second box was to ship and I was getting excited for its arrival, I got an email out of the blue from Stitch Fix stating my account would be deleted and I could no longer use their service as they simply could not accommodate someone of my larger size. This was after I had paid the $20 styling fee and purchased a $90 skirt from them out of my first box. I was taken aback and hurt. It was an awful email after spending over $100 with them. I double checked their website where style profiles are created, and it clearly still listed plus-sized as an option. I just didn’t get it and still don’t, but vowed that as I continued to get back my pre-pregnancy body they would never see my money again.
Happily now 8 months with my second baby and learned that some companies just don’t deserve women’s hard earned dollars. I can find things I love at much cheaper prices elsewhere, and not be made to feel like I’m not part of the in-crowd for not being what they consider “normal”.
Yeah, I checked and they offer up to size 14 right now. I’m a size 16 so this won’t work for me.
I waited and waited and got an email from them that they could ship to me! I was excited and I waited some more. Finally, I got an email saying that they couldn’t fit anything for me. I was VERY clear that I needed a size 16 or larger from the very beginning and was really disappointed. I have also tried Gwennie Bee and I have decided that for now, even though their clothes are nice, they are also overpriced and I can get items that fit me better and are more “me” from consignment shops.
Another dissatisfied customer here as well. I answered yes to “are you a mom” and got lots of “Mom” clothes. Loose flowy tops that made me look fat. I kept the first fit because it was a gift from my daughter. The 2nd I kept because I could give the 2 items that I didn’t like to my daughter. The last one I hated. It all went back except for leggings and a bracelet. Neither of which I loved or needed. And WAY overpriced! Not my thing. I’d rather shop the places I know and get what I know I’ll love for the price I want to pay.
Thanks for doing this post. I’m a SAHM to three kids and find it hard to find time to shop for myself. I need to update my wardrobe, but have been finding ideas on Pinterest to update my wardrobe. Thought about trying this but honestly think it would break my budget as far as getting nice clothes for me without breaking the bank.
I have tried stitch fix, and I can tell you takes about 3 boxes to LOVE everything they send you. And you have to be brutally honest when you fill out why you are sending it back. And without a doubt set up a pintrest board. This was and invaluable tool.
I’ve used it for almost a year (every other month) it took 3 tries for me to keep everything. I now have several pieces that I constantly get compliments on.
So give it a whirl, 3rd time is a charm.
I completely agree. My first couple fixes were horrid. I actually cried after the 2nd one because I felt like the clothes they sent me made me look enormous and old.
BUT.. now 1 year later I rarely have a fix that I send items back.
Just a couple of tips.
SKIP the accessories. They are overpriced. I do get purses because I love them but the jewlelry and scarves were over $30.00 each and I have found some of them on Zulilly for about $10.00.
Stream line your pinterest board. Don’t add outfits just because you think they are cute. Only add things that you would actually wear and explain WHY you would where them, what colors you like, HOW you would wear them, etc. My pinterest board is short and straight to the point. I also remove items from it after they send me items from it so I don’t get repeats. Also, follow Stitch Fix on pinterest and pin other outfits they have sent girls that you would like to receive also.
Explain your body type, the weather in your area, and give details on every little tiny thing. I have torn outfits apart in the beginning, nit picking every detail of them.
They also look at past items you have kept. I have received clothing that matched past clothing so now I have full outfits and a full wardrobe going.
I have also noticed that I wear my clothing from Stitch Fix way more than I wear my other clothing. You pay for quality and it’s definately there. I get compliments on everything they send me and they’ve really taken me out of my comfort zone.
Wow, I wrote a book.
I don’t like to shop, and for me having to fill out a detailed survey, make pinterest boards, and write up critiques sounds like a HUGE waste of time. Think of how much time you spent on this and you didn’t even end up with any clothes!!
I’d much rather print out some photos I like and just go to Old Navy or wherever and pick out the closest outfits and try stuff on. Particularly at LOFT or other stores with good customer service, their staff will help you pick out clothes. Spend that same amount of time in one afternoon at the mall and at least I know what I’m getting, how much I’m spending, and whether or not it fits!
That was my reaction! It might save you from having to go to the store, but it doesn’t sound like it saves time at all. 😛
Same expierence here. I asked for specific items, linked my Pinterest board, and gave VERY detailed description of my style and what I like and what size I am. One of the items they sent me had a broken zipper. Uhh…no! I know only 1 person who has had a good experience. I can’t afford to waste $20 a month on a box of clothes I will send back. I can spend that $20 at Goodwill or another store and actually get something I need and want. As much as I dislike clothes shopping, I dislike wasting money more.
My first one was the same. I decided to try one more month and my next stylist was awesome and they have only gotten better. I have had five boxes now and the last one fit “me” in every sense possible. Hope your next stylist is impressive and they send you something you’ll love.
I had a similar experience. There were actually a few things I really liked from my boxes, but even with a pretty generous clothing budget, I couldn’t justify $60 for a cotton cardigan and $40 for a tee shirt. I really wanted to love this service because I am not a fan of shopping, but I am a more frugal shopper than their boxes offered. Except for good jeans, I really don’t pay more than $20-30 for most items of clothing, and not more than $10 for jewelry.
Oh, finally! So many friends and bloggers I follow have had great success with their fixes. I’ve done three and have kept one items from each fix but that’s only because I didn’t want to “waste” the $20. For my last, I had enough referral credit to get a dress for $8. I think that’s how most bloggers justify their fixes because they have a boatload of referral credit. It really does help.
I figured third time, they would “get” my style but no such luck. I really want to try again but am gun-shy. I do like the idea of someone taking me out of my comfort zone a bit but mine have just been really off fit-wise and I was brutally honest in my profile and Pinterest board.
Can’t wait to see how your next fix goes!
I tried it too and my thoughts were similar. I am a clothing minimalist and I have to love everything in my closet. And no way am I paying $35 for a flimsy t shirt that I can find for $2 at the thrift store.
Some people swear by creating a Pinterest board for their stylist. That might work for you.
I wanted to say thank you for the review it’s helpful. I stay pretty busy and clothes buying isn’t really something I schedule time for but it’d be more pressing on my wallet and my time if I’m always having to send things back and I know it would happen because I’m very particular about my clothes that aren’t just jeans and a t-shirt.
I have had very similar experiences. I’ve tried three times and been extremely disappointed, even after doing all the things they say to get a better box. Something’s not right there. I specifically said I have short legs and they sent me TALL jeans? Um, no.
Thanks for being honest. It’s a great concept, but the delivery and prices need a little help.
FYI: When I tried to donate the credit that I had or give it as a blog giveaway, they wouldn’t let me.
That’s too bad about the giveaway! I wonder if someone wanting to give it away could request a box of only accessories, then give the accessories away?
Hmm, I wonder if things have changed recently? Because they told me at the Stitch Fix Influencer’s Dinner that I *could* give away my credit. They said they’ve had bloggers do it before… they said they had to produce a code on their end for it but that it had and could be done.
Such a bummer that they wouldn’t do it for you, Jessica. 🙁
I have not ordered but have seen a lot of other bloggers reviewing their stuff and to me the prices seem crazy for the quality, esp. the costume jewelry. Another blogger just wrote her experience of hiring a personal stylist and I think for the money (which was a lot less than I thought), that would be the way to go……..http://andreadekker.com/my-new-wardrobe/
I posted about the same thing 🙂
Not for me but an interesting idea and so fun to see what they sent you. Please do post with pics what the next box holds. Fun to see.
I think it’s interesting the services we can get nowadays! I may take a peak at this site- though even when I shop online and pick things out for myself, I still end up sending a good deal back because I order the wrong sizing! 🙂
I tried Stix Fix too and after 3 failed boxes I gave up. Things either didn’t fit well or didn’t like the material or the fit. Also, some items were just to expensive even though i put my range in the profile.
I feel you have to have just the right figure to make a fix work.
And then ironically 2 weeks ago out of the blue I got an email saying my “fix” had shipped. i was stunned because I cancelled over a year ago and didn’t re-sign up. It was a clitch on their end. Once the box arrived I did try the items to see if i’d have better luck this time but I didn’t. I contacted customer service and had the issue resolved though so no more fixes in my future.
I have had great experiences with Gwynnie Bee (they only do sizes 10-32). I have signed up for a free month trial and out of 2 boxes I got so far (each with 1 item) I have kept both of them, and only paid 1/2 of retail price for the dress and skirt. I probably won’t continue just because of $$ but the 2 items I bought were from the same company so now I have new shopping ideas!
Do you mind me asking how much they were?
I’m sorry you didn’t have a great experience. I’ve been lucky as I’ve done two fixes and loved also everything. If was actually cheaper with the “buy everything” discount for me to keep one shirt I was on the fence about from each box. I’ve luckily clicked with my stylist and the clothes have fit surprisingly well. Here’s my review of my August/birthday gift to myself fix. http://www.makingitbright.com/2014/08/august-stitch-fix.html
Some larger department stores have personal shoppers that will help you put together outfits, etc. It’s not like shopping in a discount store, but it might be an option. It doesn’t sound like it would take any more time than putting together a stitch witch form and maybe no more money.
Ditto! I tried Stitch fix twice and had the exact same experience you did…both times. I kept a shirt out of the 1st box & earrings out of the 2nd box bc I didn’t want to totally waste my styling fee. And I have worn those items… But I don’t “love” them. (That is my new rule to add to my wardrobe…I must love it.) I’m very fortunate that my budget isn’t nearly as tight as a lot of families…but I still am thoughtful regarding how I spend my money & certainly don’t like to waste. I’m not the most stylish person and I could use help, but stitch fix isn’t it. I wonder if I could find a live, local personal shopper? Another observation…my “working” friends have not had luck with stitch fix….but my “stay at home mom” friends have. So maybe they are better at casual clothes or the west coast working style just doesn’t work for more conservative areas? Just a thought. Thank you for this honest review.
Do you have a friend who is great at putting together outfits? I once had a friend come over and look at what I had and put together outfits. She also gave me ideas on what other things I could get that would go with lots of them. Different people put together things differently, so you might have someone you know just take a look at your close!
Milissa, a store like Macys has FREE personal shoppers. You give them a budget, what you need and they have a bunch of items ready for you to try on. I have never tried it but it is highly recommended. I actually have thought about doing it for jot just myself but for my husband who needs to dress more professionally for a new work role.
I used the personal shopper at Nordstrom once to find something dressy. I recommend it.
Also free shipping and returns. Returning stuff is super easy.
I have always been afraid to try stitch fix just because I have long legs with a high waist and short body, oh and very long arms and a broad back and muscular biceps so truly I think I would make it extremely difficult for stitch fix to find pieces that fit . I do however get tempted once and a while by the instagram pictures of people wearing great pieces from the service. I wish they had an accessory only box with scarves, and boot socks and that sort of things for us hard to fit women who just want to jazz up our outfits.
I believe you can just request accessories. In my fixes, I only request tops, so they send me 5 tops each time–no pants, dresses or accessories.
I love your review, it was very detailed and informative! I just wish you had listed the prices as well, so we could get an idea of how affordable the service is. Btw, love your blog!
I tried Stitch Fix once and was lucky enough to find one item that I really loved. But I also received that gray basic t-shirt and it was about $40.00 or $45.00! Really comfortable, but definitely not worth that kind of money. I might try again when I have a little extra money to spend, because it really is exciting to get the box in the mail, but we’ll see. The prices are pretty high.
My experience was pretty much the same except everything was too small and they don’t do bigger sizes.