MoneySavingMom.com
FREEBIE LIBRARY!
Join my email list and get FREE ACCESS to the MSM Freebie Library, including my top printables & eBooks.

My Completely Honest Experience With Stitch Fix

(Note: The links in this post are affiliate links, and we will be compensated when you make a purchase by clicking through our links. Read our disclosure policy here.)

Looking for an HONEST review of Stitch Fix? This is it!

Update: I tried Stitch Fix again a month after writing this post and wrote an update on why I may have changed my mind about Stitch Fix here.

Stitch Fix is an online clothing shop designed to provide personal styling services for women at an affordable cost. It was specifically created for women who need to wear nicer clothes for events/work but who don’t want to spend hours and hours combing through clothing stores to put together outfits.

How Stitch Fix works:

1. Sign up for a Stitch Fix account.

2. Fill out your style profile. You’ll give very specific details on sizes you wear, styles you like, colors you like, types of clothes you like, and what types of clothing you are specifically looking for (more casual, all business, a mix of both, etc.) You can be very detailed in your descriptions and even share a Pinterest board with them to give Stitch Fix some ideas of your tastes in clothing.

3. Go to checkout and pay a $20 styling fee (this is reimbursed if you choose to keep any of the clothes).

4. One of the Stitch Fix stylists will take your style profile, sizes, and preferences and put together a box of clothing based upon what they think you’ll like and what they think will work well for you.

5. They’ll send you this box in the mail. You’ll have a few days to go through the box, try on the clothes, and then choose to keep any that you liked and ship back any that didn’t work (they provide a postage-paid envelope for you to use).

My Completely Honest Review of Stitch Fix

Back when Stitch Fix first launched, a few of my friends signed up for it and loved it. Based upon their recommendation and my husband’s encouragement, I tried it out. That was around a year ago and I wasn’t thrilled with what I got in my box.

In fact, I sent half of it back, and I wish I wouldn’t have kept two of the items I did because as much as I thought I could convince myself to love them, I just couldn’t.

I did get a pair of earrings in the box that I love and have worn countless times since then. So that was the one redeeming part of my first Stitch Fix experience.

I decided that Stitch Fix just wasn’t for me and was happy to leave it at that. However, a few months ago, a friend here invited me to go with her to a Stitch Fix Influencer’s Dinner here in Nashville. I decided to go — mostly because I was honored to be asked and I was hopeful that I’d meet some other local bloggers at the event.

While at the Stitch Fix event, I had a long talk with the Stitch Fix folks. I was quite cynical about things and they patiently answered all my questions. They encouraged me to give Stitch Fix another try. They gave me some pointers on how to get a box that’s according to your style (they encouraged me to be really, really specific in what I asked for and also encouraged me to set up a Pinterest board with wardrobe ideas).

And then, they gave me a $20 Stitch Fix credit coupon so I could try the service without having to pay the $20 stylist fee. I debated whether or not I was brave enough to try again. I finally decided that it was worth a shot since it was so risk-free. Even if I sent everything back, I’d not be out anything out of pocket.

So I really put some time and effort into making sure my profile had very specific directives on it and I set up a Pinterest board with some outfit ideas. I was so excited to get my box in the mail. Here’s what it had inside of it:

My Completely Honest Review of Stitch Fix

This jacket was not my style at all — too clunky and masculine. It also said it was a small, but it was every bit of two sizes too big for me. Verdict: Sent back.

Completely Honest Review of Stitch Fix

I loved the color of this dress and it fit me well, too, but I didn’t love the material. It seems like it would wrinkle really easily (it came pretty wrinkly) and not travel well — something that’s important to me for all dressier/business clothes I own. Verdict: Sent back.

Completely Honest Review of Stitch Fix

This blouse was WAY too big for me. I liked the colors, the style was okay, but it was huge on me. Again, this was small, but it fit like a large on me. Verdict: sent back.

Completely Honest Review of Stitch Fix

I was really hoping to love these pants. They looked so cute in the box and I really need another pair of jeans that can be dressed up or dressed down. They seemed a tad big on me, a little long, and just overall the fit wasn’t my thing.

They weren’t petite, so in order to get them to fit right in the length and hips, I basically had to pull them up past my belly button. And um, I do not wear pants that must be pulled up high. Verdict: sent back. Ahem.

Completely Honest Review of Stitch Fix

This was my favorite thing from the fix. I almost kept it, but I didn’t LOVE it and wasn’t sure I would wear it because of the color. Also, the price tag was really steep for what would amount to glorified t-shirt to me. Verdict: sent back.

Here are my overall thoughts on my Stitch Fix experience:

PROS

  • I honestly had a lot of fun filling out my style profile. It really helped me to think through what I love and what I don’t love. Since I’m not a fashionista, this isn’t something I’ve spent much time considering. So I thought that was a very valuable exercise.
  • I also loved the anticipation of getting a box in the mail that you didn’t know what would be in it. It’s fairly rare that I get to open and go through a mystery box, so looking forward to the box made the experience more fun!
  • Since I don’t enjoy shopping, it was really fun to get a box of clothes in the mail — SO much easier than going shopping! Plus, I loved being able to try them on my own bathroom and try them on with items already in my closet to help me decide whether I should keep or send each item back.
  • I love the styling cards they gave you with each of the items to give you ideas of how to accessories a piece/what to wear it with. These are great especially for someone like me who has no idea how to put outfits together.
  • I also found it great to be challenged to try new things. I would never have picked almost any of these items off of a rack at the store, so it was great to have the opportunity to try on new and different styles. It helped me further define my style.

CONS

  • To be really honest, I was very disappointed that whoever styled my box didn’t seem to “get” my style at all. I’ve heard that this improves over time as you get to give very specific feedback on each piece they send you.
  • I was also disappointed because I had been very detailed in exactly what I was looking for. While the stylist acknowledged this and gave me an explanation on the card as to why she couldn’t send what I was looking for (I specifically requested a blazer and she said they didn’t have any in at the time.), I felt like the clothes they sent did not hardly at all fit in line with the style profile I filled out.
  • I was  glad I hadn’t spent $20 for the styling fee as I think I would have felt more obligated to keep something. Not paying that fee freed me up from feeling any sort of obligation, but that is something to definitely keep in mind if you try this service.
  • Also, the prices at Stitch Fix are going to be much more than you’re going to find at the thrift store or on the sales rack. This service is designed specifically for women aren’t on a extremely tight budget who want to dress fashionably without spending a lot of time shopping. For busy working women, it could be a lifesaver. However, I think you need to be somewhat adventurous for it to work well for you.

Believe it not, I am actually going to try Stitch Fix again… but only because I have a little bit of referral credit I earned from a few people signing up with my referral link when I shared this post. And I want to see if they do, indeed, improve in learning your tastes if you do more than one Stitch Fix shipment and give them really good feedback on what what they sent did or didn’t work.

When I sent the above items back to Stitch Fix, I was super, super forthright in my critique of the items they sent to me in hopes that my critique will help them do a better job of nailing my style in my next box. We’ll see!

Have you tried Stitch Fix before? If so, I’d love to hear what you thought of it.

Update: I tried Stitch Fix again a month after writing this post and wrote an update on why I may have changed my mind about Stitch Fix here.

(Note: The links in this post are affiliate links, and we will be compensated when you make a purchase by clicking through our links. Read our disclosure policy here.)


Subscribe for free email updates from Money Saving Mom® and get my Guide to Freezer Cooking for free!

251 Comments

  • Samantha says:

    I got three stitch fixes, I figure third times the lucky charm or three strikes your out, and they are OUT! I kept one item out of the first 2 boxes just cause I had the $20 towards an item in a box and I sort of liked them but this last box I just got was bad, i told them to stay away from patterns and they send me patterns, and i just don’t like anything in it. On top of all of it they said they took the money out the week before the delivery and actually they took it out two weeks before and did not notify me they took it out so early. So three strikes and their out, I may try one of the others but its doubtful.

    • Sue says:

      I did three as well. They are now out. I was. very specific to what I liked and didn’t like. I don’t like short shirts. The next month, two of the three shirts were short! I hated a brand of their jeans, they didn’t fit me. I got the same brand the next month. They obviously don’t listen to your comments and the styles they were sending were BORING! Really frustrated with them. Ended up only keeping things so I did not lose the $20.

  • Ginny says:

    I just tried a Stitch Fix box and I was hugely disappointed. I was very specific about my style and the areas of my body that I’d rather cover (belly and arms). One of my items was a sleeveless top that was too chunky to layer and a completely shapeless cardigan and an off-the-shoulder boho kind of blouse. Ha, ha, ha, NO. The only thing I kind of liked was a pair of skinny jeans that fit me perfectly but the price tag was way out of my price range, even with the $20 credit. All the pieces are going back Monday.

    I was suspicious when I saw the little insert with suggested pairings because I’m wondering if they just have generic boxes they send out to a “type.” You know, if you’re a plus size you get this box with this stuff, or if you’re a petite you get this box with this stuff. It didn’t feel personalized at all.

  • cheryl england says:

    I’ve found that they don’t pay attention. I have gotten three boxes and only kept one item that I do actually like a lot. But I have had to pay a percentage for the other boxes where nothing worked. The main problem is that despite on my profile I stated that I don’t like v-necks, skinny jeans or shirts that require a strapless bra those are the items I mostly get! I also stated that my best feature was my legs and I got two maxi dresses! Very disappointed.

  • S Eose says:

    I totally agree with the comments above. Ordered twice exact same feeling. Don’t waste your time.

  • Alissa says:

    I actually loved almost all of the clothes that I received. Unfortunately they were all too big and wayyyyy to expensive. I really wish it was more affordable, otherwise I would get a box every week.

    • Laura says:

      I totally agree that the price point was a problem. Everything in my fixes did fit well. About a year later, I’m not pleased with how an item has not held up, but they made that right by refunding the money. In the end, a little bit of time and effort IN a store (or a website with a simple return process, like Amazon) can save me a lot of money.

    • Gayle says:

      I just received my first box and I was floored at the cost of the items!! Way to expensive for all of them. I may take one of the items for the $20 off but probably will cancel after this order. I like bright colors and they sent 2 dark dull colored tops. One is so wrinkled I don’t think it will ever look right. Very disappointed! 😰

      • Kathleen Akin says:

        It sounds like they DONT listen to what you want. I have my first box on the way, but if I don’t love something in it I’m canceling and mark it up as a waste of money
        Not everyone can or wants to buy clothes no matter the expense.

  • Terri Naegele says:

    I have kept every single item that I have received in my three fixes. Everything fits beautifully. The clothes have been excellent quality and all items I would not have tried myself, so my closet it much more diverse now. I have received many compliments on several of my pieces.

    Today was like Christmas and I do think $200 for 3 blouses a pair of slacks and a great bag is very reasonable price. Very pleased!

  • Sonia says:

    Thank you all for the frank feedback. You’ve saved me from making a mistake that could end up being costly.

  • Holly Slater says:

    I decided to try it out. I am a single mother and work consumes my life. I was curious to see what a stylist would pick out for me. I got my first box 2 days ago and out of all five pieces, I only liked one. All of the pieces fit me very well and they were cute, just not my style. If I would’ve loved all five pieces, the $200 wouldn’t seem so bad. I’m sending them all back today and canceling my membership.

  • Robin says:

    I just tried this service after receiving some prompting from a friend and a credit. I was skeptical, my friend is tall I am short..it seems clothes are more forgiving on taller ladies. I spent the time to accurately complete my profile and received my first box. EVERY thing fit perfect! I was shocked…especially with the jeans. Rarely do I find a pair of jeans that fits me, they found a pair that fit well, are stylish and comfortable. I received a really cute blouse that was cut well and it goes with several other items in my closet. I also received a cargo style jacket, something I would have never chosen for myself but it looks great with the styles they put together. It too is well made and comfortable. I received a sweater that is cute, soft and something I would in fact choose. The final item was a scarf, while cute probably not something I would have purchased due to price. With my credit it was cheaper to just get the entire box. I am very happy and hopefully looking forward to a repeat performance. It feels a little pricey but $200 every quarter to have outfits styled for me is doable as I am not great at styling … unless it’s yoga pants and UGGS 😉 I was pleased.

  • Rachel Romero says:

    My sister and I have COMPLETELY different styles and body types. She tried stitch fix, and 2 of the 5 items were pretty perfect for her so I thought I would try it. I got 3 of the exact same items she did!!! Not even close to anything I asked for and I spent HOURS creating a style board as they recommend. I dont think they even read what I was looking for. Total waste of $20, and a whole lot of my time!! I really think that they just have a bunch of clothes that wont sell and try to unload them this way by claiming they are “styling” for you. How else can you explain why they would send my sister and I the same stuff????

  • A. Linde says:

    I just got my first and last Stitch Fix box. I am short 4 ft 11.5 inches tall and the jeans they sent would have to be taken to an tailor to be shortened and everything in the box was expensive and BASIC, stuff I could pick up at Super Target or Ross. I was seriously disappointed. It was as if the stylist didn’t listen or read my profile and the kicker was the blouse they sent me had a STAIN on it. EEEEWWWW. No thanks.

  • Chris says:

    What the heck – was there a sale? I received 2 of the same items in the photos above today. The masculine looking summer jacket and thin black jeans. I requested tops, business attire or cold weather sweaters – imagine my surprise. They don’t get me at all, and I’m really busy and there are so few stores near us – I thought Stitch Fix would fill a gap and be a blessing. Disappointed overall with this experience, I really thought there would be better quality and more of an effort made. This just seems like a scam and a way to unload pricey clothes the stores can’t move.

  • Rose Thompson says:

    I have been getting stitch fix every other month for the past year. I have no problem paying a higher price for something if it is good quality. Every fix that I have received may have 1 or 2 at most items that are of good quality. The rest is junk and yet it is priced very high. So, that’s problem number 1! I have reviewed and updated my style for every fix and they continue to send me things that are completely opposite of my style profile. I even made them change my stylist, which is a joke. I really don’t think there is any stylist. The only reason that I kept the items that I did was because I didn’t want to give them my $20. So, after a year, I canceled my account and ate the $20 from my last fix. I love the option of having someone shop for me and would love to find another company that does this. So, don’t waste your time or money on Stitch Fix, it is not worth it.

    • Katie says:

      Trunk club. It is Nordstrom, not this garbage. It’s also a real person. Stitch fix doesn’t have any real stylists. It’s all algorithm robopicks of Target quality clothing for Nordstrom prices. If you’re going to pay for Nordstrom get Nordstrom quality. I was skeptical enough to stay away from stitch fix. I liked the idea so I searched for a real quality personalized option. 3 trunks so far and not a single return. Living in BFE it has been quite nice to have. And I get paid $0 to share my honest opinion.

    • Dawn Kelly says:

      Same thing. I had it for a year, a lot of things I kept, but all of the last 3 boxes sent back. Totally not me. When I requested a complete cancel no one asked why or even cared after I spent all that money. Trunk club it is

  • Sharon Botto says:

    I am very disappointed with the items I received this second time…sent the entire box back. I am 73 years old and they dont get me at all. I want to cancel future shipments and in responding to the e-mail notification they sent me about “this new arrival” I get an error message AND on their web page it says I am not a member????
    I want to stop this auto ship of merchandise I don’t like or want – there’s no phone number OR valid e-mail address that works!!!

  • gege says:

    oh my gosh , so it’s not just me. I thought I had been very specific but I just opened my second box. And nope… it’s disappointing. I like a retro 50 fish look, pencil skirts…, got a polyester bell shape skirt, I need tops with sleeves, got a sleeveless, given at least its leopard I did ask for that. Said the last box was too expensive and this time they sent $100 shoes… no thanks, this was my last box…I did get two peices that were ok, I guess.

  • Joanna says:

    I tried stitch fix for the first time about a couple of weeks ago. I was a bit confused because I put that my budget was 50$ to 100$. However I didn’t know that, that amount applied to each item sent. So in other words, I received black Spanx which I actually loved but had I known they were stretch I would of preferred a size S. Anyway just for those jeans it was 68$. Then I received 1 casual shirt and 1 floral blouse both at 59$ each! The last item was a really nice grey cardigan and that was 68$ oh and 1 more item which was a black pleather really thin material honestly that purse looked cheap and it was 49$. Anyway some items I liked and some I didn’t. But that wasn’t the issue. If I would have kept it all it would have been close to 300$ minus the styling fee of 20$. For that amount of money I could get about 10 items of clothing, jewelry, and purses. Stitch fix is not for me. That could be a car payment for crying out loud.

  • Elizabeth Anne says:

    I was super disappointed. I was very clear about the colors I wear (and do NOT wear) and was ignored by both my stylists. I will not wear clothing that does not fit into my color scheme. My first stylist got my style pretty well, and my second stylist didn’t get it at all. I am not going to waste money on clothes I don’t want. I cannot afford to have someone do a bad job styling me each month. If this was actually as personalized as they advertise it to be, their stylists would respect my color choices. I wish I could go back in time and warn myself that this would be a waste of time and money. Also, nothing was affordable (which might have been my unrealistic expectations, but I’m pretty sure they’re just trying to make back money and expect me to think that it’s a great deal because the $20 stylist fee is a ‘discount’ but it’s not a discount because I PAID IT ALREADY and they just want to be sure they get something out of it which is why everything is over $35 even though I specified that I can’t afford expensive things).

  • Ann says:

    My first Fix was ok and I kept a couple of items but the next one STUNK … it was so terrible I refused a freebie Fix from the company. THEN I decided to give it another try some month later and I did really like everything in the box BUT nothing fit so back it all went again. Next try was better and one item was kept but one blouse I loved couldn’t be exchanged for the right size and that disappointed me. Next try was PERFECT. I LOVED and KEPT everything in the box and I am also keeping my personal shopper as long as it’s possible. Looking forward to a long and happy relationship getting my clothes from them instead of tromping through all the racks in the stores.

  • Sara says:

    I wish I would have read the comments before signing up. My first box I only kept some ankle boots. The clothes were nothing like I said I liked. I thought I would try a second box because supposedly it gets better as they read your feedback. THis entire box is going back and I’m going to eat the styling fee. The “stylist” didn’t pay attention to any of the styles or colors I like and dispute requesting items be “as cheap as possible” everything is target quality for 4 times the price. So disappointed!

  • Theresa says:

    I have had five boxes delivered returned 4 keep one because I liked two items. The items I did keep after wearing them realized they are cheap and the cuts are off. Very disappointed my stylist never listen to what I wanted after making it clear what my style was. I’m 54 and the clothes sent would have been better for my mother.
    After five boxes I have cancelled my account. Not worth the money for ugly cheap clothes.

  • Sarah T says:

    I gave Stitch Fix two chances and I sent everything back. The quality is low end, i.e., polyester cotton capris cost $70 that I could get at Forever 21 for half the price. Same goes with the jewelry. Stitch Fix is a nice option for people who really hate to shop or have little to no fashion sense.

  • Julie Christiansen says:

    Well, I received my very first box today, and I couldn’t believe the prices. Wayyy too expensive. I sent everything back, except for a dress and bracelet. The two tops they sent me were over $50, and on the tag, one of them said “Made in China”! Ha! I’m going to pay $68 for something made in China? I don’t think so! It probably cost them $5 to make the top (including labor).

    I’ll give ’em one more chance, but most likely, I’ll be canceling their service. From now on, I’ll stick to Zulily.

  • Rose Thompson says:

    I previously posted my negative experience with Stitch Fix. I, for the life of me can’t understand how these people are still in business. It is nothing but a scam. When I received a shipment, I would always keep 1 item because it annoyed me so much that I paid a $20 Stitch Fix fee. The clothing is such poor quality. I could go to Walmart and get better quality merchandise. I don’t mind paying $80 for a sweater or pants as long as they are good quality. Every sweater that I purchased has balls all over it after wearing it 2X. I purchased $78 black jeans that are now completely faded. You can fill out a profile for your style but I don’t even think that they look at it.

  • Cindy Pehl says:

    Over the last year I have received 6 boxes from Stitch Fix. I have been pleased with the items I received. Initially, I was extremely specific about my preferences and budget. I hate to shop, I never know what is the latest style and age appropriate, etc. And I hate to pay more than clearance price.

    When the first box arrived, my husband insisted I keep everything in the box. My teenage daughter agreed. Those 5 items mixed and matched with items I already owned and were worth the higher prices. I have been fortunate to have experienced the same result each time. I have spent more money on clothes this year than ever in my life. But, every time I wear one of the outfits I have received compliments. The quality has been excellent. I have returned some items because they just weren’t a good fit for my body. But overall this has refreshed my dowdy dated wardrobe. I have continued to be very specific with pictures etc to my stylist.

    Their customer service has responded very quickly and taken care of any issues I have had.

  • Sheila says:

    I have had nothing but positive experiences with Stitchfix. I was EXTREMELY specific in my profile and I think the girl who initially did my first box is the supervisor of most of the other stylists (I looked her up and found a linkedin profile). I requested her to be my stylist each time. About half of the items in my first fix, I wasn’t sure about (it was a lot of color and I usually stick with very bland colors) but when I tried them on, I really liked all of them and decided to be adventurous (navy and mint is now my favorite color combo). I’ve gotten about 7 fixes now and have kept every single item from all of them. There’s always one or two items that I’m on the fence about but those somehow end up being the most worn (may be because I spend more time on those finding mixes and matches in my closet). I did have one box that was maybe not my absolute favorite but that was the one box that was styled by someone other than Dana. I still kept everything. Maybe I just hate shopping more than most but the thought of having to go anywhere after my hectic work schedule just gives me a headache thinking about it so if a fix box ends up being a little more adventurous than normal, unless I REALLY hated an item, I would keep it. Budget seems ok to me but I the shopper that would pay more just to not have to go out my front door.

  • Sara says:

    I am on my second box, and thus far I have liked everything. I told the stylist I was going to some conferences for work and needed very specific items, and she delivered. My only complaint is that one of the items had a funny smell. I won’t get boxes too often, though, since they are on the pricey side.

  • Ginger says:

    Just rec’d my first box..loved everything & kept it all!! Like many other comments, the prices were higher than I had expected, BUT you choose the frequency that you get our boxes. So if I choose to spend $200 once a quarter or every other month on clothes that I can mix and match with whatever items I already have, then it’s a total win!!

  • Sharon Kelly says:

    Ugh. Returning my first (and only) box. Because of the $20 I’ve already invested, I’m paying over $50 (and over paying) for the one blouse that isn’t flat out ugly like the others. If you have this much money to pay for clothes, go to Nordstrom to spend it on better quality stuff.

  • Janet says:

    It can be so hard to find an honest review these days. Most will plug the product/service and get an affiliate commission. So I really appreciate the detailed, thoughtful feedback. One thing I wish they would include is more info on what the prices are. But I noticed when I filled out the form a few minutes ago that when they ask how much you’re willing to spend on a variety of items, even the bottom range was above what I usually spend. Also, it is disappointing that you wanted a blazer and they had none in stock. It seems that part of their business would be to have plenty of styles as basic as that available. Thanks for the thoughtful review!

  • GwenEllyn Anderson says:

    If friends weren’t so attached to their products, I’d have thought it a major scam. My box came and I think they just threw things in without reading ANYthing about me. Everything was opposite of what I had indicated – only boot cut (I got skinny legged jeans); prefer covered arms (I got sleeveless tops); prefer casual look (I got dressy blouses.

    They should really give your money back on the first one if it is that far off. Or give you credit for the first one that comes in with something that matches – at all! I felt cheated and duped.

  • Denise says:

    I just got my first box from Stitch Fix. I was very happy with most of it. I am going to keep 3 of the items. I wish the prices were a little lower, but the clothing is high quality and the bracelet is perfect. I don’t always find things that work well together. My designer did a great job.

  • karla says:

    From the photos you have posted to be honest TARGET has better choices, prices and quality. It looks like cheap clothes from wish or some other asian website.

Money Saving Mom® Comment Policy

We love comments from readers, so chime in with your thoughts below! We do our best to keep this blog upbeat and encouraging, so please keep your comments cordial and kind. Read more information on our comment policy.

Leave a Comment

Your email address will not be published. Required fields are marked *