Tammy emailed in the following tip:
I recently moved and had to switch over my internet and phone service. When I got my bill, I was a little shocked — and after careful review, I figured out why my bill was $160 (compared to my usual bill of about $50).
I usually don’t check my bills to often, but after this experience I started checking every little charge on all of my bills.
As it turns out, I was charged twice for an insurance for the house wiring. I called the phone company and told them about this and they removed BOTH charges.
Then, I noticed I was being charged $95 for a phone jack that should have been covered by that insurance! So I ended up calling back the same day and asked about this. It was also a mistake and they refunded the $95.
After all of this, the representative informed me he would give me a credit for my inconvenience, so he went ahead a gave me a $35 credit.
After my 2 phone conversations, my original $160 bill was only about $15 — so it truly does pay to review your bills!