Here’s a great tip that Rochelle emailed in:
I have been an AT&T customer for 10 years now. I have a bundle package with them, which includes home phone, cell phone and DSL. Every year the bill seems to go up, so I look it over and then give them a call. I contact their Retention Department and tell them I have been a long-time customer and then ask them if I can have their introductory rates (like the rates you see on TV for new customers).
Recently, I was able to reduce my bill by $13 per month ($156/year), plus they increased my DSL speed to a faster connection, just by making a phone call to their Rentention Dept. The new lower rates will be in effect for one year, then I will have to give them a call after my one year is up to ask for a discount again. -Rochelle
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