Guest post by Stephanie from Couponing101.com
“Back in the day,” the customer was always right. These days though, it is fairly common to be argued with, be treated rudely, or even be accused of stealing — all because you’re trying to save money by using coupons.
There are, of course, some great cashiers who can make your store experience pleasant. This post, however, is about how to deal with the ones who make it not so pleasant.
When you have a bad experience at a store, you can always call or email customer service later. However, that can only take place after your experience. Here are some tips to deal with rude cashiers during your encounter.
1. Follow the Rules.
If you are purposefully trying to use a coupon wrongly, then you won’t get any sympathy from me. Make sure you know the store’s coupon policy and comply with their rules. If that store does not accept printable coupons, don’t try to “sneak” one in the stack. Just because every other store you shop at accepts them, doesn’t mean you should be able to use them at a store that does not.
2. Have a Conversation.
Cashiers are people too, and deal with the same things you do. They have bad days, deal with grumpy bosses and get stuck in traffic. Treat them the way you would want to be treated. Make polite conversation and make them realize that you are a real person too, not just a customer.
3. Be Polite and Confident.
When you sound like you truly know what you are talking about, they are much more likely to believe you. There is no need to be rude though. Becoming angry will likely cause them to become defensive and less likely to want to come to an agreement.
4. Ask for Help.
If the cashier is insistent on not allowing a coupon that you know should be allowed, ask to speak to a manager. They are just doing their job and they don’t want to get in trouble with their boss for accepting a coupon they shouldn’t. Also, asking to speak to a manager may make them rethink their reasoning for rejecting your coupon.
5. Ask for Proof.
If the cashier claims they have a new policy for not accepting printable coupons (or anything else), then ask to see a written copy of this new policy. Let them know you don’t mind waiting right there in line while they look for it.
You could also ask to use their telephone so that you can call corporate and find out for sure. If it is truly a new policy, they will be able to locate written proof quickly and won’t mind if you call corporate to verify.
It is helpful to carry a copy of the store’s coupon policy with you to the store in case a cashier is not familiar with it. Some policies are available on the store’s website, but if it isn’t then you can email them and ask for a copy.
Above all else, don’t let rude cashiers discourage you! In the long run, the benefits of couponing far outweigh the inconvenience of a few rude cashiers!
Stephanie is a stay-at-homeschooling mom of two young children. She blogs at Couponing101.com about coupon strategies and money-saving techniques that will make your cashier encounters far more interesting.
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