I’ve been hearing conflicting reports from various people who ordered the Marcal toilet paper from Staples on Saturday. Some of you said you have gotten your order and some of you commented or emailed to say your order had been canceled. There doesn’t seem to be a whole lot of rhyme or reason as to which orders they are canceling and which they are shipping out.
However, if your order was canceled, you might consider calling customer service regarding it. Sarah called customer service and was given a $50 store credit! Here’s what she said:
I ordered Saturday the toilet paper from Staples and received confirmation on the order. Sunday, Staples sent me an e-mail saying they ran out of toilet paper and I would not receive the order or be charged. I called customer service because I received an order confirmation and they are giving me $50 store credit. I’m not sure how many people this has happened to but it seems that customer service sees the error and is correcting it if you take the take to make the phone call. -Sarah
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