I’ve been hearing conflicting reports from various people who ordered the Marcal toilet paper from Staples on Saturday. Some of you said you have gotten your order and some of you commented or emailed to say your order had been canceled. There doesn’t seem to be a whole lot of rhyme or reason as to which orders they are canceling and which they are shipping out.
However, if your order was canceled, you might consider calling customer service regarding it. Sarah called customer service and was given a $50 store credit! Here’s what she said:
I ordered Saturday the toilet paper from Staples and received confirmation on the order. Sunday, Staples sent me an e-mail saying they ran out of toilet paper and I would not receive the order or be charged. I called customer service because I received an order confirmation and they are giving me $50 store credit. I’m not sure how many people this has happened to but it seems that customer service sees the error and is correcting it if you take the take to make the phone call. -Sarah
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My girlfriend had trouble placing the order. When she called costumer service she was told this coupon code was “unauthorized”. So basically a hacker created it. They refused to cancel the order and told her she could be facing fraud chargesat at the least and would be charged FULL price at the in store pick up…this to my friend who I am trying to convince that couponing is a GREAT way to save money.
I ordered my 4 almost right away after the post, received the confirmation email and all seemed fine until yesterday when they emailed and canceled because they ran out. Wouldn’t you think their inventory system was better than that? Hopefully it should know as the orders are placed but if not I think 3 days later is not good business. I really didn’t expect them to honor the item but I was surprised it took so long to cancel.
If it makes you feel any better I tried this TP months ago and it is like sandpaper be happy you didn’t get any
I didn’t order any and will never buy it or pick it up free even. Not good TP—think rest stop or outhouse quality TP.
I went into our Staples store and ordered 5 cases and used 5 manufacturer coupons so got all 5 for $17.01. The guy at the store placed the order for me and I paid with my debit card. Then got a message on our answering machine Monday that my order was canceled and my account not charged. Well I still have not had my money refunded and was just told I had to go into the store to get my refund quickly or wait for a rebate check (about 21 days). No offer for store credit. I will just chalk it up to experience. Actually, my husband is rather glad it got canceled so we don’t have to store 120 rolls of TP anywhere!!
I just called, same thing, while supplies lasted and very apologetic and nice but no credit:)
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