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My Completely Honest Review of Twigby Phone Plans & Costs (and why we’re getting our daughter her own phone)

(Note: This post was sponsored by Twigby. Read our disclosure policy here.)

So, we’re about to enter a very new era… our oldest daughter is 12 and we’re getting ready to get her a phone. {Excuse me while I try to recover from the fact that I have a 12-year-old and the fact that I have a child old enough to have a PHONE.}

I know that all families are different, all kids are different, and I’m not here to say that 12 is the magic age when your child should get a phone. It’s just the age our family has decided upon for Kathrynne based upon a variety of reasons, including:

1) Kathrynne is more and more involved in different social/school opportunities where I need to be able to contact her to coordinate pick-up times, let her know various things, and be able to check-in on her.

2) She’s getting ready to start Lower Division in August at the classical school our kids go to and she’ll have a lot more independence and responsibility and social opportunities as a result. We feel like it’s important that we’re able to check in on her throughout the day and that she’s able to easily contact us, if she needs to.

3) She’s also shown maturity and responsibility and we believe she’s ready to have her own phone. We’ve already explained to her that having her own phone is a privilege not a right and that if she abuses the privilege, we can take the phone away at any time.

With all of this in mind, we’ve been researching out phone plans and prices to figure out what the best options would be. Twigby contacted me a few months ago asking if I would consider doing a review of their services.

Because we were right in the midst of this whole new world of researching getting a phone for Kathrynne, I said I’d love to try out their services and give a completely honest review. So here are my honest thoughts based upon my experience and research into this company:

How Does Twigby Work?

Twigby is a company dedicated to providing fantastic phone service at great prices. If you are looking for a great deal on a phone — either for yourself or your child — I’d highly recommend checking out what Twigby has to offer.

Unlike traditional cell phone companies, they give you the ability to create your own custom, prepaid plan — without a contract or an unnecessary activation fee.

You don’t have to mess with going to a store and picking out a phone plan. You just go to their site, pick your phone plan and either switch your current phone over or get a new phone, and they get it all set up for you.

My favorite part about their service (in addition to their great prices!) is that they offer plan flexibility with the ability to change plans or phones at any time for free. You’re not locked into an expensive contract that has activation and termination fees.

They also offer Free Overage Protection, so you can rest easy in knowing that you will never be charged for overages without your go-ahead! You have complete control.

Psst! If you end up switching over to their phone service, they also offer a referral program so you can email your friends a special link and, if your friend signs up through your link, you’ll both automatically receive a $10 credit 45 days from your friend’s activation date! Read more about their referral program here.

How Much Could You Save?

When I visited the Twigby site for the first time, I was shocked at how affordable their plans were! Their basic phone plans start as low as $9 per month! They have a variety of plans, including those that offer unlimited texting and the option to include data.

If you are wondering whether or not you could save by switching to Twigby, check out this calculator here to see how much you could save by switching to Twigby. {If you try out the calculator, let us know how much it says you could save on your phone service! I’m very curious to hear!}

If the calculator shows that you will save by switching to Twigby (and I bet it does!), there’s a good chance you can switch your current phone over to the Twigby service.

If you need to buy a new phone, they also offer some great deals on phones. If you don’t really care about having a fancy iPhone, but just need a cheap and simple phone, check out all of the phones they offer that are $75 or less. Plus, use coupon code MOM at checkout to get an additional $10 off!

Is the Coverage Good?

We got to try out the Twigby phone service for the past two months and were very impressed with how great the coverage was. We never had one time that we had any issues with the coverage.

Twigby customers use not one, but two of the nation’s largest nationwide networks!

Would you like to try Twigby?

Twigby is offering MoneySavingMom.com readers 50% off your first two months of phone service right now!

Valid for a limited time only.

Go here to get started with Twigby.

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68 Comments

  • Laura says:

    Congratulations! This is a big milestone for you and your daughter! The teen/tween years are so fun. It is wonderful to see our kids develop into the people God made them to be. These years are a great time to try out different interest and see what really suits them. It’s good for them to gain more independence and develop their own friendships. Having a cell phone handy makes it easier for them and us.

    If we moms haven’t figured out that development varies from watching our kids go through teething and potty training, then cell-phone ownership is certainly another learning point for us. Some neighbor kids got their first phone at 8, and another still doesn’t have one at 16. Like you said, every family and every child is different. It sounds like you found a great fit for your daughter.

    Thanks for your review of Twigby. I had never heard of them. I with you all the best in this new, exciting season!

  • Tuxy says:

    So, our daughter isn’t ready for her own phone yet, but our carrier (TMobile) recently had a promotion for a permanent free line. Once we signed up for it, we have a third line for free as long as we are paying for two lines on our account. It is the same as the lowest paid line. Since it’s not costing us anything, we are holding that for whenever we determine our daughter is ready for a phone, and we are also keeping an eye out for the next time they run the promotion, so we can get the same promo to hold one for our son. While setting it up, I was talking to someone who has caught the promo a few times and had 3 free lines on her account!

  • Sally says:

    I put in my information and they were not able to do better than my current plan. I pay $30.00 per month for 100 minutes of talk, 4G of data and unlimited texting. I’m satisfied with T-Mobile, but it’s good to periodically compare.

  • Gina says:

    This is really helpful. I’m curious of you’ve decided to get your daughter a smart phone or a basic phone. We decided we would get my son a phone for 8th grade graduation, but I’m not comfortable with him having unlimited access to the internet thru a smart phone. I fear getting him a basic phone would make him a target for teasing. He’s already a target for many reasons, and he doesn’t need his mom and dad giving his peers yet another reason to tease him. 🙁 So torn about how to handle. Can you have a smart phone with no data/internet access?

    • Heather K. says:

      Usually in public high school, it is expected that students have smart phones. The teachers here use them in class for learning games, research and lookups. It comes in handy if your son is in afterschool activities, group projects, and getting homework help from classmates or internet. I understand your concern though and don’t have an easy answer especially with a son. I have 2 teen daughters with smart phones and we talked often about internet safety and continue to do so. Don’t be afraid to have some difficult to say sort of talks, he’ll need to hear it and from you.

    • Taylor says:

      With an iPhone through AT&T, we’re able to completely turn off the data to my son’s phone (easily through the App). I would just keep in mind access to wifi. We also have the parental controls set. Plus, you can even block specific websites like YouTube, etc. My oldest got his first cell phone at 13. He’s responsible kid, and it’s great for him to have, but there is so much garbage on the internet. We want him to have the benefit of a phone, but still protect him:)

      • You are exactly right. We recommend google’s free family link solution: https://families.google.com/familylink/

        Great for parents that want their children to have access to items that will benefit them. Works well with the Twigby – Alcatel Dawn Smartphone.

        Many of our customers keep WiFi off their child’s phone and then enable it when they want to update or add an app for there child. Easy to do as well.

    • erin says:

      my daughter has had a phone since 6th grade she is in 8th. and I too did not want her having internet access. we ended up go through republic wireless. she has a nice Motorola smart phone, unlimited talk and text over cell and unlimited talk ,text and data over wifi. the plan is $15 a month and works great. she is only on the internet at home, my parents house or on the school wifi.

    • Hello. Yes – you sure can have a smartphone with No data option. Then, you can use WiFi to download apps that you believe are appropriate for your child and then “Forget” the password for WiFi. That simple.

      We have heard this same concern from many parents – “a service that must have WiFi connected to function enables the phone to have access to the internet.” They are just not comfortable with that. At Twigby, WiFi is not needed to make a call or text. Our customers can use WiFi as they see fit to offload data usage – Which is very smart!

      See our plans at: https://www.twigby.com/page/howitworks

  • KT says:

    It seems like the coupon code for $$ off the phone doesn’t work. This timing is perfect as we’re just looking for a new option!!!

    This is what I got:
    “The promotion code MOM is either invalid or is not currently active. You may try another promotion code and try again or continue with your order….”

    • I’m so sorry you’re having issues! We’re looking into that right now for you.

    • Meg says:

      Hi, KT! I just checked in with the customer service team on the coupon code, and it appears to be working just fine. Are you outside of the U.S.? Can you try it again? Sorry you’re having trouble! -Meg, MSM Team

  • pamela says:

    I typed in our information into the savings calculator, and right now it is the exact same price as what we are paying through Ting. There is no savings at all. We have been Ting customers for several years and are very happy with their service and their prices.

  • KT says:

    Subscribers should know that Twigby doesn’t support any international calling/texting (even to receive them). So sadly this AMAZING deal won’t work for us with Canadian family. 🙁

    • brenda says:

      We have twigby and we receive calls and text from canada. We also use facetime on wifi more than anything. You may want to take another look.

  • Darcy says:

    Did you decide to stick with the plan for your daughter and are you conside ring switching your own phones to this service?

  • Cindy says:

    Thank you! we have been wanting to find something better. The option to get a phone with data is perfect for us.

  • Ami says:

    What networks does Twigby use? It says I have coverage, but I am curious about on which networks. Does anyone know?

    • Hello. Great Question! Twigby customers just need to live within adequate Sprint coverage. Then, if they ever find themselves outside of Sprint coverage they can access Verizon coverage if it is available for talk and text (not data) at no additional charge . Hope this helps to answer your question. You can check coverage in your area at: https://www.twigby.com/page/coverage

  • James says:

    Better deal is to get a free month (any plan – just pay tax) with code FREE2START or RINGPLUS

    It doesn’t stack with the other two though unfortuantely but does stack with referrals.

  • RacheL says:

    WOW!!! This is just in time. I wanted to get an iphone for my daughter since they have the parental restrictions but I didn’t want to pay a lot. Twigbys prices are great and the services is more than reasonable. Thank you for SHARING!!

  • Terri says:

    It sounds interesting and I hope it will help some who love your site (like I do!). We already have a prepaid, no contract deal with Virgin Mobile for $30 with unlimited minutes, unlimited texts, and unlimited data with excellent coverage and customer service. I noted that most of the phones Twigby is selling are not new but are “certified” which means used phones that were returned due to defects that had to be refurbished.

    • Twigby says:

      Sounds like a great plan. However, we are not aware of this plan and can’t find it on their site. Virgin uses Sprint coverage exclusively. At Twigby, we use both Sprint and Verizon for Talk and Text and Sprint for Data. Just something to consider since our customers really love having Verizon as a back-up when getting a phone call or text really matters. Additionally, Twigby certified phones are rigorously tested. We believe our standards in quality are the highest in the industry. We are so sure that we back them with a 30 day money back guarantee. Mr. Frugal himself “Clark Howard” Swears by refurbished phones. Our guess is that you may have had a bad experience with a refurbished phone – we would love for you to try Twigby! http://clark.com/technology/save-hundreds-on-your-cellphon/

  • Jennifer says:

    I would like to know if Twigby lets you turn on the data at a moments notice. I have Ting which lets me turn on the data at anytime (for example if a person got lost and needed a map, not that has happened to me). With Ting I pay for what I use without presetting the data or minutes or texts.
    Thanks

    • Twigby says:

      Yes! With Twigby, you can turn on/off your data, minutes, and even texts. In fact, you can temporarily suspend them all at once, or individually. Much like Ting, you can simply choose a starting plan and only pay for what you use. However, at Twigby, we give you the option to accept moving to the next plan with our free overage protection.

  • Becca Drizzel says:

    MSM – I love this! We used the promo code last month. I got phones for both our kids. I just signed up for the giveaway. I wanna switch !

    The Thompsons – Kansas City!!!

  • Mary says:

    I’d like to use the referral program, but I need to have a current user’s name, email, and phone number. I’m not sure if anyone would be comfortable sharing that info with me so that we each get a $20 credit, but thought I’d ask. Thanks!

  • Anne says:

    I just signed up for Twigby based on your review. I am so disappointed in their service. I have an invoice that detailed my charges, but was charged more and they could not provide me with an invoice or explanation. I spent 20 minutes doing online chat with their representative who could do nothing to help. Now I have to do online chat with someone in billing later this week. I will begin shopping for another cell phone provider once this mess has been sorted out. I realize people have different experiences with companies, but I suggest all new customers check to make sure they have not been over-charged.

    • Hi Anne. We are very sorry to hear about this experience and just want to let you know that this is not something that should happen! In fact, we include free overage protection to make sure that it is impossible to go over your selected plan (if elected to have overage protection ON), and avoid all surprise charges. It is also strange that your invoice that detailed the charges did not match what you have been charged. Please send an email to twigby.support@twigby.com for the fastest reply. We will let our support team know that you will be contacting them to make sure they reply as quickly as possible.

      • Anne McCorkle says:

        Hi Katie @Twigby, I am disappointed that I cannot update my previous comment regarding service at Twigby. I emailed the address you listed above Monday evening and have had no response.

        • Hi Anne. We are disappointed to hear this and thank you for lifting this up. We contacted our support team this morning and they have confirmed that they have now sent you an email to fix this error. Please check to confirm and they should be getting everything fixed on your account. Thanks again!

          • Anne says:

            Hi Kate, Customer service did finally contact me after I posted here. I did receive a refund, but the reason listed by customer service for the refund was not a honest reason for the refund. At this point, I do not have to contact my bank to dispute charges, but I am left with a disappointed experience with your company. It says a lot about your customer service that I had to post on a national blog to receive any sort of assistance with my account. I certainly cannot recommend your company to anyone. In fact, I was visiting with a two friends last week and related to them my troubles with Twigby. I will continue to do that and watch my bill very carefully.

  • Lynette says:

    Hi Crystal!! I’ve been looking to get a phone for my 14 y/o daughter, and after reading this, we decided to go with Twigby! We loved it so much after the first month that I also switched over, and we’re now working on getting my mom switched too. Thank you for sharing about this comapny!

  • tammy says:

    Just got our iphones from Twigby!! thank you Crystal!!!

  • Jim Connor says:

    Be wary of customer service with Twigby! I was really disappointed that there is no way to talk to a human at the company. They only offer support by chat, email, or postal mail (yes, seriously, their site says to send in questions by mail and gives the address on their contact page (https://twigby.zendesk.com/hc/en-us/articles/115007924508-Other-ways-to-contact-Twigby). I used chat support multiple times, and it was not good at all.

    I would guess that if everything went smoothly on your account this would not be an issue, but in my first two days with them I had two different problems. My number didn’t port successfully first, which they were able to resolve. Then when I contacted them for more help on day 2 for a different issue (by chat) I got no help and was told a ticket would need to be opened with a different team. I was instructed to contact them the next day (a Friday) for an update. When I reached them by chat to follow up I was told there was no update and they had no clue whether my problem could be resolved or not.

    Luckily I am not out any money at this point because of their free first month. I have already started the port of my number back to my previous provider. What a frustrating waste of my time.

    • Florence says:

      I could not disagree more. I get much better customer support from twigby then I ever did going into a store. It was simple. the site did everything. I did have a question on keeping our numbers and the chat was easy to use.
      You are not speaking for everyone. We love twigby.

  • darla zeba says:

    Thank you Crystal. Just got two iphones! One for me and one for my daughter! The half deal for two months is hard to beat!

  • Leanne says:

    We are 5 months into our service with Twigby based on this recommendation and several others we saw online from people I trusted. The customer service absolutely stinks with Twigby, and they were not able to resolve our problem at all. Our daughter’s refurbished iPhone has been nothing but trouble and has now burned up 2 iPhone chargers and is currently on a 3rd charger not charging. The coverage is horrible in our area…even on wifi, and when I contacted the company about the issues we were having with her phone, we were made to walk through an hour long chat session of troubleshooting with absolutely no mention of a warranty replacement, and then were later told (during a second chat session to fix other problems) we should contact Apple to have the phone fixed. I am so incredibly frustrated with this company right now.If you are looking at this service, I would say buyer beware and hesitate to recommend them. We have several friends who are looking to purchase phones for their kiddos, and I can’t recommend this company at all.

    • Jill says:

      Hello Leanne.

      Money Saving Mom forwarded us your post for review. Earlier today, we actually worked with your husband to hopefully resolve your issue. Since we did not mention our 30 day satisfaction guarantee and that the warranty was 30 days, we are sending a replacement phone on us. One of the great things about Twigby is that we are a prepaid service. If for any reason the coverage does not meet your satisfaction, you are never locked into a contract and can cancel at any time. Hopefully the phone that we are sending you will rectify your issue We pride ourselves in customer satisfaction. To learn more about our customer satisfaction, please go to https://goo.gl/kpZqQs

  • Samantha mcgregor says:

    My husband switched two phone to Twigby in May. We just ordered another for our sons first phone. We cannot tell a difference from when we had ATT with service, but our bill is close to 70% less. Cant thank you enough for telling me about this. Been a life saver.

  • Amber J. says:

    Crystal, thanks for sharing about this. My husband and I are planning on getting our daughter her first phone as a Christmas and 12th birthday present. After doing a lot of research, we’ve decided to go with Twigby. We are so excited to get her first phone, and we know she will be too!

  • julie says:

    We have been with Sprint forever. So sick of them raising prices. We switch to Twigby 2 months ago. WE LOVE IT. Just added our daugheter. 50 % off , free shipping and she gets an iphone WOOT WOOT!!!

  • Emily says:

    My son has been begging for an iPhone and I thought it was an absolutely ridiculous request until I found this company through your site. Got him the iPhone 6 for Christmas…can’t wait to see his eyes light up when he opens it! 🙂

  • Greta says:

    I was nervous that when my kids opened their phones for christmas that they would work right. THEY WORK GREAT. They love them. THank you CRYSTAL and TWIGBY. You’re both life savers.

  • Dita says:

    I very rarely leave bad reviews and I would say please take caution with this company Twigby. Their service is very bad. I have been trying to order two new phones and switch over my service for three days now and my order is straight forward. You cannot talk to a live person, everything is done through chat and email and the service and sales people are not helpful. Just an FYI

    • Hello Dita –

      Hate to hear you are having issues. We are so proud to say that we have a 98% customer satisfaction rating! Not quite sure what your issue is, however we rarely if ever have the issues you are speaking to. The best way to handle your request is to chat with our U.S.-based customer support team. If you have not used online chat before, it is a snap. Just visit the link below and click on the orange “Chat Now” button at the bottom of the page. The team is available for live chat from 7 am – 9 pm (CST) Monday through Friday and from 10 am – 6 pm (CST) on Saturday and Sunday. Our support team continually receives high customer satisfaction praise. They look forward to chatting with you.
      twigby.net/support

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