As I mentioned earlier today, I tried to buy Scrubbing Bubbles Toilet Cleaner Kit at Walmart yesterday. I had all three children with me and we’d already made two stops, naptime was upon us, and my patience was beginning to wear thin.
“Just a few more things,” I promised the children (and myself!) as I drove the cart down the aisles as briskly as I could.
We headed for the cleaners and discovered that my Renuzit coupon had just expired. “Oh well, at least it wasn’t something we were needing.” I consoled myself.
I eagerly pushed the cart over to the Scrubbing Bubbles Toilet Cleaner Kits and scanned the prices. Yay! One more $3.97 kit on the shelf!
I stretched my short 5-foot-3-inch frame up as far as it would go and was just barely able to reach that lone last box at the back of the shelf. I tossed it into the cart and we were off again.
As we neared the checkout lane, I began my usual cashier “profiling” to see who looked the friendliest and most efficient. I was price-matching, using quite a few coupons, and had three children who were anxious to get home, so the last thing I needed was trouble at the checkout lane.
Gratefully, the express lane was open and a smiling face greeted me. She swiftly rang everything through, there wasn’t nary a hitch, and I was about ready to pay when the total surprised me.
Something was off by at least a few dollars. I double-checked that all the coupons had come off–and they had. So I chalked it up to a miscalculation on my part.
But after paying, I knew it couldn’t be right. Almost everything I bought should have been free–except for the $6.97 bottle of “Magical Juice” and the five $0.99 cantaloupes.
I pulled the receipt out and scanned it again. Sure enough, the Scrubbing Bubbles Toilet Cleaning Kit had rung up at $6.47 instead of $3.97 as it was marked.
At this point, I wasn’t sure what to do. I looked back at the cashier and there was a line of people she was ringing up. No, it wouldn’t be polite to go try to rectify things with her and make everyone else wait. I really needed to get home, but I just couldn’t stomach paying $2.50 plus tax for a Scrubbing Bubbles Toilet Starter Kit.
So, I made my way to customer service wondering if I was now losing my mind to be asking for a refund of $2.50 when it was past naptime. I was relieved to see only one person in front of us at the customer service desk. When I got up to the customer service desk, I was also relieved to see that the clerk there was smiling. (Grouchy customer service reps are definitely no fun to deal with!)
I told her what had happened, we looked through the ad to verify the price, and then I realized my mistake: Only the One Step Scrubbing Bubbles Toilet Cleaning Kits were on sale. I had purchased a 2-in-1 Scrubbing Bubbles Toilet Cleaning Kit.
It was in the wrong place on the shelf and I’d used a coupon that wasn’t even good for the item I had purchased! Big oops on my part and I felt like a dork–especially since I’m usually so careful to only buy exactly what is in the ad and triple-check the shelf item against the ad.
But the lady generously offered to refund my money, which I agreed would be the wisest move. I told her that I had used a $4/1 coupon, though, so she’d need to deduct that from the total.
She said, “Oh, well then I have to go get the coupon from the cashier you checked out with in order to deduct it.”
Now I really felt awful.
Not only had I bought the wrong item and used the wrong coupon, but my mistake was going to mean this customer service lady was going to have to go traipse back through the store to where I’d checked out and dig up the coupon I’d used.
She didn’t seem bothered at all and was off in a jiffy. I just stood there feeling terrible about the whole thing.
In no time at all, she was back and had refunded my money–all two dollars and 74 cents of it. All I could do was express immense gratitude for her help and walk out to the car shaking my head.
What was I thinking? I didn’t even need a Scrubbing Bubbles Toilet Cleaning Kit in the first place. Maybe I should just stick with using baking soda from now on!
So now I’m curious: would you have gone to customer service if you had made a mistake that had cost you $2.74? Why or why not? I’d love to hear!