Has Amazon changed their Subscribe & Save policy?

Important Update: See the clarification I posted on this here. I’m so sorry for creating a scare and confusion!

Kate emailed this to me this week and it’s the first I’ve heard of this:

Maybe you already know this, but I have just discovered that even if you press “order” for the first time on a S&S item, the price is not locked in.

We all already knew about this for subsequent orders, but now it seems that there’s no point in your posting price drops for S&S items, because the price can change up until the day it ships.

For instance, I subscribed to Happy Baby Mango Pouches for the first time this month. The price was $10.88, and I found that out from a deal site (probably yours) and subscribed. Well, it’s now a day before my cutoff date for shipping, and the price has risen to $11.39.

Not cool. If the price isn’t locked in when you hit “Subscribe” for the first shipment, what’s the point? The only way to actually save money is to either watch for the warning email and go through it and hope that five of your “new” subscriptions are still good deals, or do your order the night before your shipping date and hope the prices don’t change in between.

Wondering if your readers are aware of this? -Kate

Have any of you had this happen to you?

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Comments

  1. Roxanne says

    The price Amazon charges my subscribe & save items is the price when it ships. I do have to watch to make sure nothing increases to a price I’m unwilling to pay.

    I don’t have time for couponing, but with the 20% Amazon Mom discount, Amazon subscribe & save is usually still the best deal I’m going to find.

  2. Katherine S. says

    Amazon used to be a great deal on diapers etc. I still use them for music but have stopped shopping there for diapers. The subscribe date never works with when we get paid, last month it was days before my date and I couldn’t order because it wasn’t going to arrive until October. Prime is a joke if it takes 5 weeks to get the good price.

    • EV says

      You can change your S&S delivery dates if you wish. (any day of the month). Except you can’t switch it to a date so soon to the current date…otherwise it’ll ship the next month instead of the current month. This is to deter people from trying to get a S&S price right away. Usually it takes a few weeks to ship out. But anyway, yes you can change it to a certain day of the delivery month. (such as , always on the 15th of the month)

    • Christie says

      Subscribe and Save is not the same as Amazon Prime. You don’t need Prime to do S&S, and S&S items are actually ineligible for Prime anyway. Just thought I’d let you know in case you’re paying for Prime thinking it will get you the discounts.

        • Christie says

          It only gives you that discount if you order a ton of stuff on each shipment. I wanted to make sure someone knew that didn’t have to buy prime to do S&S and that having prime wouldn’t get them their stuff any faster. I am very off-put by the tone of your comment. I do not feel like I needed correcting.

  3. Pamela says

    I have not had any issues with this problem as of yet. I received my last shipment with some really great deals the beginning of the month, and the price did not change after I placed the order. I looked at their terms; here is what they say.
    The total cost charged to your credit card for each Subscribe & Save order will be the cost of the item on the day the order is processed less the Subscribe & Save discount, plus any applicable sales tax. Any Amazon.com gift certificates or eligible promotional code balances on your Amazon.com customer account will be applied toward the balance of your order before charging any remaining balance to your credit card.”

  4. Lisa says

    I noticed that some subscribe & save items I had increased price just before they were due to ship so I cancelled the whole list of them. It’s supposed to help save me time and money to find a deal and then lock in the price when I order but if I have to keep checking the price it actually takes more time. I’m just watching for coupon deals and skipping the subscribe and save for now.

    • Susan says

      It has always been their policy to charge you the current price when your order is processed, but they recently changed their policy about when they process your order. It used to be processed immediately and then they switched to only processing all of your current S&S orders one day a month (which you can switch at any time). So, if I add something to my S&S today, but my processing day isn’t for another two weeks and the price changes in those two weeks, I get whatever the new price is for the first shipment. Before their policy change, on the first shipment I got whatever the current price was since they processed it immediately. Its not a big change, but it does change things when you are trying to get the S&S discount for one shipment and plan on canceling before the next one.

  5. Lisa says

    Question, is she looking at the price listed on the Amazon Subscribe & Save Page (where all of your subscribe and save items are?) Or is looking on the “your orders page?” The subscribe and save page will always list the current price. BUT if she looks under her “your orders” it should reflect the price when she ordered it.

    If the price on her “your orders” page had changed, then I’ll have to rethink my relatively new Amazon savings strategy. :-( I hope this is not the case.

      • says

        It’s true. Whenever your order ships, you pay that price- whatever it may be. Just because you subscribe and the price is say, $10, doesn’t mean youre locked in at that price. It could be $15 when it ships. I’ve found this very frustrating myself. I watch prices from time to time and check the last day I can cancel my order to see if the prices have fluctuated or not. Sometimes they do and sometimes not. I definitely don’t like the new policy and thus will usually only have one sub&save order/year now with fewer items. And of note: It’s been this way for at least 7 months that I’ve been aware.

  6. Julie says

    Yes, this has been happening for quite some time – at least a year. They send an email when things go up in price and you can go change your items, if you no longer want them. It can get tricky if you don’t see the email.

  7. Lisa says

    No, you are locked in your first month. Don’t let the “current price” on your S&S page confuse you. You pay what you signed up for your first month and then subsequent months, you pay the “current price.” So always be sure to cancel after your first month.

    • Emily says

      No, it does not lock you in. If you S&S the price can change up until the day it ships. This happened to me a couple of months ago with paper towels. I had ordered them at a lower price and when they shipped over a dollar more than what I had signed up for was charged to my card. An Amazon employee told me that the price is not locked it, not even for the first month.

    • Jaime says

      I am also charged the correct price (what it said when I purchased) for the first month. Just make sure you keep your emails with the price charged in case you have a problem. And definitely cancel after the first month, because prices jump up really high.

  8. Becki says

    I just chatted with Amazon about this to let them know my displeasure at this policy. At the very least, Amazon should send an email notification of the price change if it does change. Even if I check an hour or two before it ships, the price could still change. This is beyond frustrating. I don’t know what the point of subscribe and save is anymore. Here is the transcript from my chat:

    Initial Question: Subscribe and Save price policy

    03:38 PM(GMT) Ngoruh(CSA): Hello Rebecca, my name is Ngoruh. I’ll be happy to help you today.

    03:40 PM(GMT) Rebecca Hogan: I am very concerned about this line in your subscribe and save policy: “The discount you receive for each order will be calculated using the Amazon.com price for the item on the day each order is placed. Therefore, if the price of the item increases or decreases, the amount you’re charged may also increase or decrease.” – I don’t buy items without knowing the price and had no idea that the price could just change right up until the moment you charge me. How do I know if I am getting a good deal if I have to keep verifying what the price is? Isn’t there some way you would notify of price changes or lock in the price a week ahead or something? Otherwise, I am going to have to re-think ever using subscribe and save again.
    03:42 PM(GMT) Ngoruh(CSA): I’m sorry for the inconvenience, Rebecca.
    Please allow me a minute or two while I check this for you.

    03:44 PM(GMT) Ngoruh(CSA): Rebecca, I’m sorry, we do not have an option to lock the price for subscribe and save items, Amazon listing prices are subject to change anytime as we receive new data from our suppliers anytime.
    All Subscribe & Save orders receive a discount over the regular price of the item. The discount you receive for each order is calculated off of the Amazon.com price for the item on the day the order is placed. Therefore, if the price of the item increases or decreases, the amount you’re charged may also increase or decrease accordingly.
    03:46 PM(GMT) Rebecca Hogan: Yes, but I don’t buy things without knowing the price. How do I know the price won’t change even 5 minutes before you declare it “shipping”? I am seriously considering never using subscribe and save again unless amazon at the very least sends notifies of the prices changes. Unbelievable. I don’t buy items at a store without knowing the price before I go to the checkout.
    03:49 PM(GMT) Ngoruh(CSA): Rebecca, you can check the price on the website. I’ll forward your feedback to our concern team.
    03:50 PM(GMT) Ngoruh(CSA): Thank you.

    • Tiffany Michaels says

      I’ve noticed that on the main subscribe and save page, the price does change, however when I look at each item’s invoice individually, I see that my cheaper price was “locked in” and I’m getting it for the deal price even though the main page shows that the price went up.

      Prices fluctuate, so each additional month I make sure to look at the current price to make sure it’s still a price I’m willing to pay for each item.

      • Melanie says

        I’ve noticed the same as Tiffany. I thought my price had gone up on something, but when I clicked on my invoice I had actually only been charged what my price was when I submitted my order. And, I did get my additional 20% off for my prime membership. I JUST ordered 7 items, two weeks ago, and my prices were locked in. HOWEVER, you MUST look at your invoice…not your “open orders” screen. They will say two different prices. Your invoice price will have the original price you purchased the item at. I am not sure your customer service rep understood your question.

        • Melanie says

          I will also add that when you place a pre-order, you lock in a price, even though you don’t get charged. I don’t know why it would be different on S&S, plus I’ve always got notices when the price is changing on my S&S items, with the option to cancel.

    • Jessica W says

      I just seen this transcript. it sounds a little odd to me. perhaps the CSA didn’t understand? because the price shouldn’t change on the initial order . if it does I agree w you and it is completely wrong, and an underhanded way to do business… I would suggest to all consumers to pay attention to the SS shipments and if they ship w a price different than when u placed the order that we all return the product to Amazon and explain why. eventually they will catch on because it will cost them more in return shipping than doing honest business.

      • Jodi says

        I think the thing is, Amazon is hoping that you won’t catch the minor change. That’s the whole problem. This situation happened to me with ordering diapers. I was furious and I’m glad it’s finally out there that this is happening.

    • Riann says

      I think the confusion is that they are saying when the order is “placed” not “shipped”. Right? You “place” your order on X then it “ships” on Y.

      I haven’t noticed a problem but maybe I wasn’t paying close enough attention.

    • Erin says

      You’re right about the in-store purchase! That’s like picking up a box of diapers at your local store–you take it off the shelf and it’s one price, and by the time you get up to the register, it’s a different price. What’s up with this policy, Amazon!!!

  9. Andrea says

    I have noticed this for about a year. Maybe it depends on who is supplying the item? I love it when the price goes down! Not so happy when I pay extra. I still get a better price (even when it goes up) then I would in the store. I am more worried when they have to start tacking on sales tax. Amazon may not be that great of a deal when that happens.

  10. Jessica W says

    IDK about the SS changing, because I haven’t looked into it. Hadn’t heard of anything different until this post. What I do know is that in the last week rules have changed for some states to now charge sales tax no matter what…. so the price could be the SS price and the new sales tax. I’d contact Amazon as it is false advertisement in what u have described.

  11. Erin says

    I can’t believe I never noticed this before! She’s right!! What the heck? Here I am, thinking I’m on auto-refill for my baby’s wipes, and it’s at a locked in price. NOPE. It varies as much as $5!! WHAT?! I’m so annoyed!

  12. Jodi says

    I have been so unhappy with Amazon’s Subscribe service lately. They definitely changed it. I think people are incorrect in thinking the price doesn’t go up when it ships. Just because it didn’t happen to your order doesn’t mean it won’t happen in the future. It’s also ridiculous that they just randomly choose a ship date for me and even if I place the order at the beginning of the month they won’t ship until the following month. I get the feeling that they have started to institute some little changes hoping people won’t notice.

  13. Angela says

    I had noticed this too, and called Amazon about it. I was offered a $10 credit to compensate for the $10 price increase. However, when the charge actually went through, it was for the original price when I placed the order. Oops!

  14. Sallie says

    I had a different problem with an S&S order but think it’s worth mentioning. I placed an S&S order six months ago and immediately cancelled it. I did not receive the order and my credit card wasn’t charged. However, six months later, I received a shipment- at a higher price- and my card was charged. Apparently, if you cancel an order, it does not automatically cancel your S&S subscription. Just a heads up for those who might encounter this situation.

    • Kristine says

      No, cancelling an order and cancelling the S&S are two different things. But I’ve always gotten an e-mail notice letting me know my S&S was going to ship that week, so I could skip the order or not.

  15. Christie says

    There is absolutely no way to get the price you see unless it happens to not change. You can’t change your ship date to anything in the remote near future. If you add it right before your ship date, it will add it to your next shipment (not the one about to ship). Subscribe and save has become a total joke.
    I wanted ink and was willing to wait a week or whatever. I changed my ship date trying to get *something* in the current month. It would not do it. I would have had to wait a month. Who can wait a month for something they need?

  16. Kristin says

    I asked Amazon about this – the price is valid for the first month. After that if you are still subscribed, it will be priced on the day it ships. I just always cancel my subscriptions after I get the item.

  17. Jordan says

    This is very confusing. I just placed a S&S order yesterday and went back and looked at the email they sent me. It states:

    Thanks for your order!
    All Subscribe & Save orders receive a discount over the regular price of the item. The discount you receive for each order will be calculated off the Amazon.com price for the item on the day each order is placed. Therefore, if the price of the item increases or decreases, the amount you are charged may also increase or decrease.

    To my that reads that you will get the price for the item on the day each order is placed NOT the day it is shipped, but then it goes on to say the amount could go up or down. That makes no sense and is contradictory. If I am not getting the price I signed up for then what is the point, I am not going to check Amazon a gazillion times before my order ships to make sure the price didn’t change. If this is the case, I will not be ordering anymore.

  18. Christine says

    I thought they were changing the price on the initial order, too, but they aren’t. They charge the current price on subsequent orders, so you definitely have to watch that. Here’s how you can see what you are being charged on your initial order:

    Go to your subscribe & save page, click on the item you are curious about, and it will take you to the current order page with the current price. Look at the top of the page and it will say “you ordered this item on xxx, click here to see your order.” If you click there, it will take you to your invoice for that order, reflecting all discounts/coupons and the price the item was when you placed the order. That is what you will be charged for your initial order. My ship date is the 21 st and I have several items that have been in there for 2 or 3 weeks, and the prices have gone up, but my invoice reflects the price I locked in at a few weeks ago.

    • Lisa says

      I kept reading and reading comments before adding my own. Christine’s comment is what should happen. I think the original poster is saying she is being charged a higher price because they are holding her new S&S order until her current ship date for previously purchased S&S items.
      What I understand her to be saying is: she purchased an item at one price but was then charged a different (higher) price because the price went up before the new S&S item shipped.
      What first drove me nuts was the new way Amazon was shipping S&S items by saying I had a “set” shipment date. Even though I didn’t have anything currently set up on S&S, they still had a “set” date for shipping anything new I purchased through S&S. I haven’t been charged a higher price but I have had to wait weeks for a ship because this goofy new policy.
      If they are raising (and charging) the price BEFORE shipping it out, there needs to be an investigation into whether this is a legal business practice.

  19. Robin Jones says

    I noticed that a couple of items I got a good deal on & used a coupon shipped at the price it was when I ordered it. The email I got before shipping didn’t take into account the coupon, so it looked like I was going to get charged more, but when I got the packing slip, I was charged the price it was when I ordered. I love S & S for diapers, wipes, and k-cups. I check all my items 2 or 3 times throughout the month to make sure prices haven’t gone up too much. For example, we were paying about .43 a k-cup for a 36 count box. I checked a couple of weeks ago and the price had gone up to .50 a cup. I investigated and found the 80 count box was only .30 a cup. Guess who made some changes to their next S & S shipment?

  20. Erin says

    It’s ridiculous that you could be charged a different price than what you thought you were getting when you ordered; however, I can’t say I blame Amazon. Every blogger posts Subscribe and Save deals–then immediately tells readers to cancel after the first order. It’s not really a subscription if you immediately cancel, and it’s not right. The price is based on a subscription and if you’re not getting a subscription, then you really shouldn’t get the price. They need to change to program altogether.

    • Christine says

      I get what you are saying, Erin, but it’s also not really a subscription if the price can change from shipment to shipment. I’m sure if people could lock in a price for a year like you can with a magazine, they’d stick with more than one shipment. Amazon allows cancellation after only one shipment, so nobody is cheating them.

      The way I see it, is that the program is designed to encourage people to purchase more everyday items from Amazon, and it saves Amazon from having to ship out a bunch of smaller shipments to the same address. Seems like a win-win, even if people cancel after only one shipment.

  21. Marty B says

    I haven’ t had anything change with the initial order month I actually just checked the prices from when I placed the order to what they shipped at and they were all the same. I don’t usually keep them after the first month because the deals are not the same. I will be watching now though and be sure to complain if they do. I get the prices changing for orders in the future all though I wish they wouldn’t but placing an order and then it changing before they ship is just plain wrong!

  22. Kristina says

    I’ve been SO annoyed with Amazon S&S lately! Because we live in a tiny town and have lots of food allergies, sometimes they ONLY place I can get certain foods for my family is through Amazon. In addition to the outrageous price hikes on some items they are pretty much either out of stock or have stopped doing S&S all together on most of the items I’ve been ordering from them consistently for MONTHS! COME ON, AMAZON! You’re not a mom-n-pop operation, you can’t keep crap in stock and at a consistent price?? I’m SO over them. We will now be making the 2-hour drive to the city every month to stock up on stuff, and just leaving Amazon out of our grocery budget altogether.

  23. says

    I’ve been a bit turned off from the Subscribe and Save program, too. I don’t like how I need to have everything come on one day or wait until next month. I used to love being able to subscribe for some things at the beginning of the month and others in the middle, etc. It’s pretty annoying now…

    Clark Howard just did a video about Amazon not being the destination for deals anymore either. (If you google “clark howard amazon no longer the destination for deals” it will come right up – it was from September 5, 2013.)

    • says

      I think the confusion stems from the way items are listed on your Subscribe & Save Items page.

      Your Subscribe & Save Items page shows the items to which you have subscribed and shows the current price of the item (not necessarily the price that you will be charged).

      If you click on the item to see your specific order information (at the top of the product page), you will see the price you will be charged for that particular order. The price may change, however, on subsequent shipments.

      I think the way they list items on the Subscribe & Save items page is confusing.

      • Carmen says

        I agree. If I look at “Your Orders” it shows the price I locked in for (for the first month only). If you look at “Your Subcribe & Save Items” the prices may be higher or even lower–this shows you what you will pay for future orders after your first order ships. I haven’t had any issues with S&S, and I received 8 orders last month.

  24. Ellie W. says

    This is the reason why I’ve stopped using S&S completely. I just don’t have the time to keep up with checking on the prices. And when I order something- I usually need it fairly quickly so the whole “shipping once a month” thing doesn’t really work for me. I live in a rural area where going to a store involves at least an hour round trip just for the driving so it used to be helpful. Now- I still usually come away with a better price by just using a coupon at Walmart when I make the trip to town! I have Prime & use it frequently, but I watch the prices on it pretty closely. I’m watching their policies on it very closely now since all the changes to S&S. It’s nice to have, but I’m willing to drop it if it gets to be a pain!

  25. Bobbi says

    I just recently decided to start using subscribe and save since I had amazon mom for free for 3 mos. I know the batteries I added were cheap, (don’t remember the exact price) and when I went back, they were even more than what I would pay to buy them on sale in a store so I knew something was wrong. I couldn’t chance getting charged more than what they were when I subscribed so I ended up cancelling all my items I wanted. I can’t do subscribe and save if the items are not the price they were when I added them! That was the whole point of adding them! Our budget cannot take those kinds of surprises right now. There’s no point in using amazon subscribe and save then. I can buy the items for cheaper in the store w/ coupons.

    • Casey says

      I receive an email the week before my stuff ships with all the pricing information. And then I can make changes as necessary. Here is an excerpt from my most recent one. Do you have everything set up to receive confirmation emails?

      Kashi GOLEAN Crunch! Cereal, 21.3-Ounce Boxes (Pack of 3)
      Quantity: 1
      Subscribe & Save price: $14.08 (after 15% discount)
      Current price: $16.56
      Subscribe & Save price of last shipment: $14.52 – Price went down slightly

      Highland Sugarworks Jug 100% Amber Maple Syrup, Pure Organic Dark, 32 Ounce
      Quantity: 2
      Subscribe & Save price: $20.67 (after 15% discount)
      Current price: $24.32
      Subscribe & Save price of last shipment: $38.57 – Price went up (this is for two)

      Donut Shop K-Cup packs for Keurig Brewers (Pack of 50)
      Quantity: 1
      Subscribe & Save price: $26.28 (after 15% discount)
      Current price: $30.92
      Subscribe & Save price of last shipment: $25.49 – Price went up

  26. Dana says

    Here is an online chat that I had with someone at Amazon. I will not scribe and save anymore.

    Sean Stuart:Hi Dana. My name is Sean. Good Aft!
    How are you?

    Me:hey, I have a question about scribe and save. Are you locked into the price the item is when you put it in your cart… or if the price goes up before it ships you get charged the higher price?
    not in your cart, but when you subscribe to it for the first time?

    Sean Stuart:I see.
    I’
    I’ll be glad to check this one for you,.
    Thanks for waiting Dana, all Subscribe & Save orders receive a discount over the regular price of the item. The discount you receive for each order will be calculated off the Amazon.com price for the item on the day each order is placed. Therefore, if the price of the item increases or decreases, the amount you are charged may also increase or decrease.

    Me:so if I did a scribe and save for $10 on klenex and the price goes up to $15 the day it ships I get charged the $15?

    Sean Stuart:Nope. I can make an exception for that. Because we have a 7 days price changed guarantee.

    Me:So scribe and save really doesn’t do any good unless you order it right before it ships correct? If I order something through scribe and save on the first of the month, and it does not ship until the 20th I get whatever price it is on the 20th

    Sean Stuart:No. We can make an exception for that.
    Since the order was not ship yet.
    But here in Amazon, we really change our price depending on our manufacturers.

    Me:But this is on all future items ordered through scribe and save. What if I order something next month? Do I have to write in every time?

    Sean Stuart:Subscribe and save is automatic. Once you subscribe, it will automatically shipped to you every month.
    Depending on what option you chose.

    Me:I understand that. But if I place a first time order on the first of the month for $10.00 and by the 20th of the month it goes up to $20.00, what price do I pay?

    Sean Stuart:It will be $20.
    Sorry for the late reply.

    Me:So scribe and save doesn’t really make sense because you can not pick what day it ships. I think this is a really deceiving program.

    Sean Stuart:I see. I’m sorry Dana. Sorry if that is the impact of the program for you. But the point of it is for the Promo and discount that a customer can get.
    At least it is much cheaper and less hassle than ordering it every month with the high price.

    Me:But the discount does not mean anything if the price goes up $5 or $10 dollars. This is the first time that I have been really disappointed with Amazon. I buy a lot of stuff through your company and it is really disappointing.

    Sean Stuart:I’m sorry Dana.

    Me:It isn’t though because it is a lot cheaper for me to go to Costco and buy kleenex than it is to pay $20 for kleenex when I thought I was getting for $10. it makes it really confusing. I will not scribe and save any more because I shouldn’t have to keep checking the price.

    Sean Stuart:It is because we don’t have fixed price here./
    I see. Sorry for that Dana. Its okay. I understand. Sorry for the confusion.

    Me:You shouldn’t have people sign up for stuff at one price and then charge their card something else ten days later. There should not be a program like that.

    Sean Stuart:YEs Dana.
    I will forward your concern to our managers so that they can decide if to continue or delete this kind of program Dana.
    We really appreciate your feed back so that at least we will know on to what aspect we can improve our service.
    Is there anything else I can help you with?

  27. says

    This is not true. You will pay the amount you’re shown on your order confirmation page when you place your order.

    In your Subscribe & Save orders, you *will* see the current price of the item, which can be confusing, but the order is actually generated on the day you place the order, and that is the price you pay for the item, even if it rises in the meantime.

    I place between 6-8 S&S orders a month, and I am 100% confident that this is still the way it works. The way to check is to visit the Manage Your Subscribe & Save Orders page: https://www.amazon.com/gp/subscribe-and-save/manage/.

    You’ll see the current price next to each item, but if you click on the item title/description to go to the product page, there is a yellow bar with a link at the top of the page that says “View this order”. Click on that link, and it will show you the price you’re actually paying for the item based on the day your order was placed.

    Hope that helps!

    • Casey says

      I agree with Mandi. We buy at least 5 things each month, adding different things all the time to take advantage of coupons. The first time something ships it is the price on the day that I placed the order. Future months might change.

    • Ashley says

      I’m so glad you commented. I had stopped using SS because I thought it fluctuated after placing the order. I love your site. It’s helped oodles in the past. Back to SS. Thanks Mandi!

    • Erin says

      I was glad to read this from Mandi…I follow her site too! I was confused by the prices the other day and after clicking around figured out the price that I was ACTUALLY charged. Thanks Mandi! I get all my S&S from your site. Love it!

  28. says

    Ooh, good to know!! I guess I never realized this. I’m not big on subscribe & save and never have been, but has been becoming more enticing, especially as I help my father with his business.

  29. Charity says

    No this ISN’T true! The price you pay is the price the item is when you subscribe. When you do subscribe you are sent an email with this price included in it. When you pull up your subscribe and save items on your account you may notice “current price” as a different amount but that isn’t the price you’ll be paying. You pay the price the time was when you subscribed.

    • Kim says

      This is what has happened to me, but only for the first month. If I truly want to SUBSCRIBE to something, the price is capable of changing monthly. So while when I first signed up my K-cups were $34, the next month they wanted to charge me $49. That $49 included the Subscribe & Save discount. Well, that was a ridiculous price, because I only pay $39 at Costco. I can understand the prices fluctuating somewhat, but I think what’s really getting people upset is how dramatic the price differences can be.

  30. Jenny says

    Sounds like the issue those you of you who are seeing price increases are having is that you’re leaving your subscribe and save orders open. Obviously Amazon cannot “lock” you into prices for subsequent months. That would be like going to the grocery store to get a great deal on diapers and demanding that same deal be available to you each month because you “got the deal before, thus should be “locked in”.

    In order to “lock” prices, you will have to cancel your subscribe and save orders each month (after you items have shipped) and resubscribe when the item is at a reasonable price point for you.

    Hope that makes sense! I just received my order last week and even though the price fluctuated, my invoice and the charge to my card was exactly what it was when I initially ordered my items.