*Hot!* Buy $50 worth of Men’s Clothing at Sears, Get $50 store credit back!

@staceypunk, Thanks for looking into this. Please let us know what you find out!

Hi, just found this board but I had some thoughts, one was thinking why don’t all the people who had trouble or didn’t get their giftcard give a basic description off the item purchased & how they paid, maybe we can ind a pattern?
2) read the fine print on products, I have noticed alot of products that seem to be their own brand name are actually owned by another brand name, so even though your buying a X_________ brand shirt, it mat actually be a name owned & products produced by lands end, so be careful it seems that everyone is sneaky these days!
3) Most managers at a store, & the larger the store the more often this happens, have very little knowledge of what is what with sales & rebates, I know it sound like they should& I’m sure most would, as a general rule of thumb these days most places have cut back theirworkers to the bare minimum, leaving managers to pick up the slack, so they are not only doing any manegerial duties during a shift, they are also doing everything else, A manager, lets say on small leval as places like sears seem to rarely have ONE store manager, they have dept managers, & then a General manager that over all the stores in a certain area. Seeing as how the GM can’t be at your store all the time this creates enough caos on it’s own, theres what like 10 different dept in sears? All those managers need 1 person to oversee & overrule &, you get the picture, but on a day to day basis they dpn’t have that option. So they make sure all the schedules are done for the week, cover shifts that can’t be covered, make numerous phone calls to replace anyone that has called out, make sure the morning & evening paperwork is correct, do any needed safe drops be it just from the register to a safe in the back or a run to the bank. They also have to make sure the dept is clean, well stocked & all the sales & other signs are in appropriate places, sometimes they are in charge of ordering to. Any time a cashier has an issue a manager comes over to bring them change, fix their drawer or walk them through transactions. It is also their respnsibility to keep theft down in their dept, & generally they are also on the sales floor as a regular employee to answer customer questions, go find sizes in the back, help people find things, ring things up & running any credit card apps that happen. They also gen are the 1′s that get the complaints be it screaming or not. This is a day in the life of many managers, & believe me they in general do not get paid well for it. Thats not to say there are crummy managers, just throwing that out there. Just keep in mind that it is pretty hard for anyone, including a manager, to know the EXACT terms & conditions, especially with something that has very pricise rules. They may not be awaire that X____ brand is actually owned by lands end, a dept store manager does not have time to learn about every brand they have & it’s origins & what brands it owns ect. So please, stop relying on the store manager for things like this, they will do there best but often it’s just better to call the people in charge of the rebate instead.
Also you get alot of ” managers” that aren’t really managers, now I say this because I have been instructed to do this & have done so ( I like paying mt rent), when the manager is exhausted, just got yelled at or for any other reason can’t or won’t deal with a customer they ask a knowledgeable employee to do so & say they are the manager, in many instances they may be wearing a managers pin ( I used to work for a place that had a box full of lost nametags, if you lost yours you MUST grab one out of the box & wear it or go home, I have also had managers hand me their nametage or the nametag of a person who no longer works with them. Cashiers in alot of ways have a better idea of whats going on with the rebates & such but that because they have spent so much time on the floor & so much time getting yelled out & chewed out because some person made a purchase of only lands ends products & is pissed no 1 stopped her since she can’t get her rebate, not that she mentioned the rebate when she originally being checked out, she most likely would have been told, but then you get customers that apparently know more than you do because you try to politly explaine so they don’t have any issues getting their rebate, your trying to save them $ but they know better so they feel the need to yell because you suggest they swap out an item so they can get their rebate. Plus you don’t know every single clause in the forms, after all your at work, you don’t have time to be researching all day or studying a form.
3) it is absolutly unexscusable if the people handeling the rebates do not know about the rebates or cannot put you on hold & find out. ALWAYS get a name, if possible they may have an extension or other form of ID, write down the time the call started & ended what was discussed & answered. Basically get as much info on them as you can ( they can often give out a nickname or “stage name” in order to protect their own privacy).
4) the General rule of thumb is that if a rebate , sale, coupon ext, states that it cannot be used in comjunction with any other discount that generrally means a discount in store, like you couldn’t use a coupon on your purchase as well. It does not generrrally mean anything about getting a deal from somewhere else, now this particular rebate seems very strict, so I’m not sure but unless it says you cannot USE a giftcard for the purchase you can use one, & if you buy the giftcard elsewhere, like at CVS, & get some kind of coupon for CVS, CVS is the one footing the bill on that extra $10 so sears wouldn’t normally care, they wouldn’t even know, so they could not throw a hissy about you getting a deal on a giftcard, because they still get the full $50 on their end, what do they care if CVS gave away $10? CVS doesn’t care because many of the people that came in just to buy that card also will buy a soda or pack of gum, or a last minute gallon of milk, Sears can however say that giftcards are prohibited from use in the offer, if this is not stated in the rules, terms &conditions than are legally bound to accept gift cards. If the law were not written so, after everyone mailed in their rebates they could decide what the biggest contributer was, lets say most people used cash, they could then up & say ” cash purchases are prohibited, this is/was a sears card only rebate” but it sound like this rebate is a little nutty. Useing a little caution never hurt anyone.

I’ve worked ALOT of retail, & these have been my personal exsperiences.