I mentioned the "smoking hot Pampers deal" in CVS post this week and wanted to give an update on it. Apparently, while the deal is advertised clearly on the CVS website, it is not advertised in-store or in any ad and the $5 ECBs have not seemed to print successfully for anyone.
However, because this deal is clearly mentioned on the CVS website, the stores should honor it. I would recommend bringing a print out of the online advertisement with you when you shop and showing it to the cashier or manager before you checkout to make sure they will honor it.
The cashier or manager will have to manually issue you your ECBs as they will not print automatically. If they are unable or unwilling to do this, you will not get your ECBs. So please check before you purchase the items to make sure you will get your ECBs.
Edited: As of 10:00 a.m. CST this morning, the online page no longer
mentions this deal. I am trying to determine whether CVS decided to
pull the online ad mention because their system isn't working correctly
or because they are pulling the deal. I have yet to hear an official
word but if you find out anything, please comment and let us know. My
apologies that what I thought would be a great deal has turned into a
bit of a fiasco!
There is no limit clearly stated online, but I've heard rumors of it being a limit of 3 packages per transaction or possibly per card. Since this is a deal that only works manually, it will technically be the store manager's prerogative to decide what the limits are. Again, I'd recommend asking what the limit is.
As always, please be courteous and polite. There is no need for bargain shoppers to become frustrated or flustered at store managers and thus create a bad reputation for themselves. While this is a great deal and it'd be wonderful to get to stock up on diapers at such an incredible price, at the same time, if it ends up not working at your store because your manager is unable or unwilling to manually issue the ECBs, don't be disheartened! There are always plenty more great deals to be had at other times and other stores. 
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I called corporate and they said you either have to have the store manager do the ecb’s manually. For example, you buy three packs of diapers and then after the transaction they give you a coupon $15 ecb’s. or if the manager is not ok with doing this if you call corporate when you get back home they will put the ecb’s on your card.
Just got off the phone with Customer care…. if you purchased diapers sat, sun or early mon. morning they will credit you account with 5 extra care bucks… just call customer care..otherwise CVS ended the promotion
I called the ECB 800 # and was told that the deal was an error and because of that expired this morning. I had the print out from yesterday but was told that they would not honor it because it had expired. I told them that the ad said it expired on 6/13 – she put me on hold, but then came back and once again said that they would not honor it. I asked if I had gotten the diapers yesterday would it had been honored and she said yes! I argued that it wasn’t fair, but to no avail. If you got them yesterday it seems you would be able to get your ECB’s. I really didn’t like this answer and made sure to make that clear!
I went in today around 11:30, and bought 3 packs. the ECBs didn’t print, so I asked about it. They called the manager over, who said that he had been told that the online ad was a mistake and would be taken down today (as it apparantly was while I was in there). He honored the deal for me though and printed me $15 in ECBs…thank you Nashville CVS!
My CVS is honoring the sale for today–I asked in a very very nice voice. I love the employees at my CVS–they get just as excited about the great bargains as I do! The day manager always manages to find a sticker or lollypop for my daughter, they really go above and beyond.
since I printed this deal before it was taken off their site, do you think I can still bring the printed page to my local CVS store and be given the deal???
Our manager gave us the ECBs since we had the printout. We got a little attitude from her, but what could she do? We only purchased 3 packs and are waiting to see how this all pans out to see if we are buying more on relatives cards…
I took the pdf print out of the ad that was on there. I basically just told the cashier what she needed to do and surprisingly did so without argument or question. I took my mom so I got 6 packs with 2 CVS cards.
Thanks!
I spoke to a manager when I was doing the deal yesterday. She called the corporate office and they told her that the online advertised ECB sale was a mistake, and they were working on fixing it. This is most likely why it is no longer up.
I went to CVS this morning and the manager had to call about it. They said it was a “mistake” and that they were pulling the ad. The manager was very nice and apologetic and she said that there would be some kind of promo on the 13th. So, I guess we will stay tuned!
I was in the store this morning and when my EBs didn’t print the cashier called CVS directly. They said they pulled down the deal at 10am because it wasn’t working correctly and do not plan to honor any transactions after that time. Luckily my cashier made a big stink and they are honoring my purchase and adding EBs to my card which will print the next time I scan the card. so don’t get too excited because not all stores are just printing the EBs right then.
I printed that page yesterday from the site. Then I went in today, they still honored it. Now of course the site has changed but I talked to the manger (someone I have known for sometime now). HE told me that the whole thing started from a mistake. CVS was not supposed to put that deal up there. oops! lol
Thankfully I printed off the online ad yesterday. I purchased 1 pack yesterday, no ECB’s printed but the manager on duty gave me back $5 in cash. I went to another CVS this morning, bought 2 packs and they honored the coupon and manually printed me out $10 ECB’s. I decided to try to go to one more CVS and just try to purchase 2 more packs and they let me! I bought a total of 5 packs of diapers without a problem. I really believe the key is to be sweet and patient and they are more than willing to work with you to solve the problem. Thanks CVS!
I did this deal today (southeastern PA), and the store manager gave me the ECB’s manually. It took about 15 minutes of them being utterly confused and they were about to tell me that it was an online deal only, until they read the printout carefully. Then they apologized for taking so long and just printed out the ECB’s.
I contacted Customer Service and they credited it to my account.
I called 1800ShopCVS -spoke to Bill, I told him the whole story and he informed me that it is a Valid promo, and there was a gliche in the system yesterday but everything should be fixed by tomorrow, he told me to go in and get what I need and there should not be any problem, informing me that the limit is 3, I ask him to call my store before heading over, which he did, I too call my store manager and told him how the ad was on last night but was no longer available this morning, he ask that I bring him the copy and they did it for me w/o any problem,, I overall LOVE my CVS!! They are just sooo nice and friendly. I gave them the printout in which they kept to cover their butts
but hopefully everything will work out tomorrow for those who haven’t gotten in on it yet. Again, when I spoke to Bill from 1800ShopCVS he informed me that this deal is valid from 6/7-6/13 and it should start printing out EB tomorrow. 
It’s possible that this deal will be working again tomorrow. That is the buzz going around at this point. It seems like if you call CS, they are giving conflicting reports, at least that has been the case throughout today. I’m going tomorrow to see if I can get them to honor the deal. My hope is that the EBs will just print. If not, I’ll be calling CS.
My mgr refused to honor this deal even with the printout from the website.I just called customer service about mine not printing.and she would not honor it and give me the ECBs .because the deal was an error , Now I have to return them. since I bought 3 packs without any coupons and with credit card =(
I called the 1800 number this afternoon regarding this “deal”. The operator asked me several questions about my receipt, verified my CVS card info, then indicated that the $5 extra bucks would be in my account within 48 hours. Too bad I didn’t buy more!
The “$5 ECBs” has been removed from the site as of 4:45pm central time.
Here is what we and what our friend Lisa has done. Good luck and let us know how things turn out for you. Just remember, be nice, smile and stand up for yourself.
We called this morning about 11am central time and was told by a CVS representative that this offer was “posted in error” and that it had been removed from the site. Upon checking this site at 4:15pm it is there and has not been removed. We called the customer service desk again (1-888-607-4287) and was told that this “was not an valid offer and that the ECBs will not print and they will not give out the ECBs if you purchase the diapers”. We asked why the site was still posted and she said “that they were working on it”.
Lisa’s Experience:
I just called the number at the bottom of my printout from the CVS online ad that shows the $8.99 plus $5 Extra Bucks (1-888-607-4287.) Explained my situation to the rep and she put me on hold to check. About 30 sec. later she came back on and told me she was sorry but there was nothing she could do for me because that ad was a mistake and had been pulled at 10 am this morning and revised on their website. I told her I printed the ad off at about 8:30 am and made my purchases at 10:46 am. She again apologized and said there was nothing she could do. I politely asked for a manager, and got a floor supervisor after about a minute holding. I again explained the situation and she said she would go ahead and honor it, no argument. She had me read all the info from the top of my receipt and get the packages of Pampers to verify the UPC code. She said my $15 extra bucks (for buying three packs of diapers) will be available in about 48 hours because their system will take some time to update, and that it will print off at the bottom of my next store receipt to use on a future purchase. She said I could even just buy a 10 cent item, the coupon would print, and then be available to use in the store that day.
I just got back from my CVS (Alpharetta, GA) and the ECBs did not automatically print, but when I showed them my printout (luckily I printed yesterday) the manager manually printed them for me. I was pleasantly surprised and very grateful. But they acted like this was the first time they had seen or heard of this ad. Good luck to everyone else. It is worth a shot to ask the manager to override if you have a printout. You never know what they will say
Thanks for the update! I’m going to link to you now!
I printed the page and took it to CVS and they told me that it should print out a barcode with the coupon. Without the barcode there was no deal. There was no barcode on the one I printed. I might try a different CVS to see if they will honor it.
I called the CVS in our area tonight and asked if they were still honoring the deal. The assistant manager said yes. When I got there, he had an email with the code to enter. I got three packs with the $5 ECB. He said someone posted the add without CVSs permission. Give it a try, all they can do is tell you no, but remember to be kind…..
I should have said $5 ECB with each pack….
I saw the corporate memo tonight when I bought my 3 packs of Pampers at my favorite CVS store. It says to honor the printout if a customer brings it in. This deal was posted in error, but it wasn’t the customer’s fault. My shift supervisor happily gave me $15 ECBs after the transaction. Everything was very smooth as usual.
I went into CVS on Sunday night to snag this deal and take advantage of a couple of ECBs before they expired that day. I was upset to find out that the $5 ECB didn’t print and showed the cashier the printout of the ad. She was really sweet and called over the on-call manager, who was not so sweet. She refused to honor it and insisted that I had not clicked far enough – that it was really part of the Pamperes gifts to grow ad that said Earn Free Rewards when you buy Pampers Diapers and wipes. I had mentioned how other managers had pushed it through and she then accused me of coming in earlier and questioning how I knew that she had done that?!? It was really kind of bizarre. Anyways she told me I could call the 1-800-Shop CVS number the next day.
I just got around to doing that and the woman I spoke with was very kind and helpful. She apologized and said that there was a problem with that promotion. She took down all of my info (from the receipt and even the UPC of the package that I purchased) and said that she has added the $5 to my account and in 48 hrs the ECBs will print at the bottom of my receipt. I asked if the promotion was still valid and she apologized and said it was not.
So… if you got it on Sunday and didn’t get your ECBs just call the number and they will help you. If you didn’t get it, sorry!
I just wanted to update everyone because I know I was wondering about what was going on.
Kristina
It appears that there is an internal email that instructs the CVS managers what to key in to print the $5 ECB.
I just presented the print out and the manager manually printed the $15 ECB receipt for me. I made the purchase at 12:00 pm EST.
My manager said that he received an email Monday afternoon stating that the ad was a misprint and it was a one day sale for Sunday only. However, he did say that CVS said to make customers happy.
For some reason I wasn’t able to print the online add, but my brother works at a CVS and I asked him about this deal. He said his specific store actually received an email from their district manager AUTHORIZING the deal. I did also try calling 3 other stores just to see and they were completely unaware of the add and had not received anything from their district offices. I guess it depended on each specific store’s managers rather than a whole corporate CVS thing. In the end I was able to pay $22.00 for 3 pack of diapers and get $15.00 in ECBs back. I was/am grateful! I’m sorry it didn’t work out for everyone. Oh, my sister also tried this deal (not at my brother’s store) and they wouldn’t give her the ECBs, so she called corporate and they knew what she was talking about right away and credited the ECBs to her account – you’all could try doing that.
I spoke w/cvs rep. They will honor the deal if you bought the diapers before they pulled the ad. You have to provide them with the receipt info and upc #’s on packages and they will credit your account with extra bucks. They said they had it up wrong and were changing it.
I went to my CVs (Rocky Mount, VA) and I asked before I purchased them if it would print ECB’s. The cashier seemed to think it would, but at the end of my reciept it did not print ECB’s. The manager made a phone call and I should be getting my ECB’s by Friday ( they did it electronically).
I went this morning and the cashier and store manager initiated a conversation about ensuring I got the ECBS!! I mentioned that the ad was pulled and they said they have to honor it. They manually printed my ECBS. So I got a jumbo pack of NB Swaddlers for $6.99 with my $2 coupon plus 5ECBS. Pretty cool!
If you bought Pampers on Sunday only and did not receive your ECBS, email cvs about it. I did. This is what they wrote back:
“Thank you for contacting CVS Pharmacy ExtraCare regarding your extra bucks not printing for Pampers.
I apologize for the ExtraBucks not printing at the time of the purchase. After reviewing the purchase made, as well as the promotions, I have issued a courtesy coupon in the amount of $5.00 on your account. The coupon will be available to print at the bottom of your register receipt on 06-13-2009 or any time there after when you have your card scanned while making a purchase. Please be advised they have ended the promotion on 06-08-2009.”
So if you didn’t get your ECBS and the store would not give them to you, I would try emailing them about it.
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I talked to an employee at CVS and they said it was a misprint and so CVS pulled it from the site. I got in on it just in time because I printed it right before they pulled it so she honored it and forced the bucks.
I’m new to CVS shopping – our Longs drugs in town just switched to CVS last week. So I went in yesterday just wondering what they would do with my printout. The manager did say that it was a misprint, but since I had the printout they would honor it (with a gift card) but only for one package. I was thrilled! So after not finding them in the diaper isle, I asked one of the workers if they had anymore and instead of offering me a rain check she told me she would give me the mega package for $8.99! So I walked away with a $17.99 package for only $2.99 (after coupons and ECB). Thank you for your constant help each week with your website! I have definitely appreciated the opportunity to save more money for our family!
I tried this a few days ago, and my ECB didn’t print– I had printed out the ad but my cashier didn’t honor it. But I went home and sent an email from the CVS Extra Care website and just received an email saying that my $5 ECB coupon will print out on my next CVS visit.
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